Sky TV retention deals ( post your haggling successes )

My Sky TV contract ends in 3 weeks! I currently get about 40% off and pay £13 a month. I use to pay about £11 before the mid term price increase! Spoke to webchat last week, best they could offer me is £13 a month for the basic entertainment package (dont really need anything else) and £25 credit for 18 months contract. Gave my notice.

In the past I was offered 50% off plus £50 credit. Was hoping for something similar. About 3 years ago, they gave me £50 credit and 50% off, which basically worked out to be 5 months free!

Will wait and see what they offer in the coming weeks.

I got this offer and still have chat open. Is this a good deal? I asked about waiving the fee but she refused. Apparently, you can't have the offers without the fee.

Copied direct from chat:

Okay what I can do for you is:

Entertainment package £22 reduced from £27 (18 months in an 18 month minimum term)
HD £1 reduced from £5 (18 months)
Ultimate on demand £10 reduced from £12 (18 months)
Sports £13 reduced from £30 (18 months in an 18 month minimum term)
Cinema £11 reduced from £19 (while you have sports)
New broadband superfast £27 reduced from £32 (18 months in an 18 month minimum term)
Talk package £8 reduced from £10 (18 months)

total cost £92 for 18 months in an 18 month minimum term with a one off £20 admin fee added to your next bill but includes all the content you have now as well as our new broadband superfast which is very similar speeds to what your on now but cheaper

From Messenger, apparently chat is no longer....Any advice, or should I just accept I am not going to do better?

Read
at 15:06, Sep 19:
I appreciate where your coming from but you can not go off customer forums. As I mentioned before offers are all point of call and constantly change. They also depend on various factors and unfortunately the admin fee can not be wavered.

Any offers we discuss today may not be available later on. You won't be eligible for new customer offers until 12 months after your account is cancelled.

The best TV offer I have available is the one discussed above:

Entertainment package £22 reduced from £27 (18 months in an 18 month minimum term)
HD £1 reduced from £5 (18 months)
Ultimate on demand £10 reduced from £12 (18 months)
Sports £13 reduced from £30 (18 months in an 18 month minimum term)
Cinema £11 reduced from £19 (while you have sports)
Total cost £57 for 18 months in an 18 month minimum term

happyandcontented wrote: »

From Messenger, apparently chat is no longer....Any advice, or should I just accept I am not going to do better?

Read
at 15:06, Sep 19:
I appreciate where your coming from but you can not go off customer forums. As I mentioned before offers are all point of call and constantly change. They also depend on various factors and unfortunately the admin fee can not be wavered.

Any offers we discuss today may not be available later on. You won't be eligible for new customer offers until 12 months after your account is cancelled.

The best TV offer I have available is the one discussed above:

Entertainment package £22 reduced from £27 (18 months in an 18 month minimum term)
HD £1 reduced from £5 (18 months)
Ultimate on demand £10 reduced from £12 (18 months)
Sports £13 reduced from £30 (18 months in an 18 month minimum term)
Cinema £11 reduced from £19 (while you have sports)
Total cost £57 for 18 months in an 18 month minimum term

That sounds a bit high. I was just offered less via chat. £22 is the standard price in contract, I think. It's what's displayed on the website anyway. That's not a discount.



Have you cancelled? How long do you have? Can you try again later?

And I have seen people in this thread say "My mother/neighbour/etc got this offer, is this something that would be available to me?". And copy/paste the offer text. Maybe that would work better than saying you saw it on a forum? Maybe not! lol.

They said that there is no chat anymore, it is messenger now.