Flight delay compensation, all other EU airlines

Thank you very much all for the responses.


We are now being told that for either rerouting or a full refund we may have to wait up to 10 days for a response, of which a satisfactory answer may not be guaranteed. Additionally the tour operator are digging their heels in as they are claiming that a refund breaches the T&C's and we will be charged a fee in order to do so


I would have thought they would be breaching the agreement by changing our package and not notifying us until 2 weeks before we are due to fly


Additionally for compensation the initial flight was 24/01. As were told on 10/01, would this fall under the 14 day window as it is the 14th or is compensation only issued if less than 14 days. if so who do we claim this from tour operator or airline?


Many Thanks in advance

Many Thanks for your clarification JPears,


Would it be wise to book the hotels and trasnfers separately as well, and add this cost to the total cost of the claim, or should the hotel, return flights and transfers still be honoured by the tour operator, as part of our package holiday?

patch9495 wrote: »

Additionally for compensation the initial flight was 24/01. As were told on 10/01, would this fall under the 14 day window as it is the 14th or is compensation only issued if less than 14 days. if so who do we claim this from tour operator or airline?

The airline but whether you're entitled depends on whether or not the airline had your contact details. It's possible they notified your agent who then should have notified notified you. All in all, it sounds like your agent is pretty useless. Is it a proper travel agent or one of those dime-a-dozen travel sites like Travel Republic?

Unfortunately Lastminute is part of the Bravofly group which is one of the most complainted about travel agents out there.

An update as to the situation regarding the above.


After many phone calls and hours spent on hold over the weekend, we have finally been able to agree with the tour agency a full refund of the outbound cancelled flight, whilst all other aspects of our package remain the same. We have used this refund to book an alternative flight that has actually worked out a little cheaper.
Considering filing for compensation regarding the cancellation of a short haul flight within 14 days.


Is there anyway I can check when the flight was actually cancelled, decifering if its the airline cancelling within 14 days and I am actually entitled to compensation, or if it was cancelled weeks ago and my tour agency being useless.


Many Thanks