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    • theGrinch
    • By theGrinch 28th Jun 19, 7:52 AM
    • 2,997Posts
    • 703Thanks
    Aedis Building Inspectors unreachable
    • #1
    • 28th Jun 19, 7:52 AM
    Aedis Building Inspectors unreachable 28th Jun 19 at 7:52 AM
    We were due a final inspection by Aedis this week, but now understand that as they are no longer covered by insurance, they are doing no inspections or issuing certificates.

    I have spoken with my local building control and they advised a Regularisation application but that I first get a copy of my case notes and then council could review and take over. Without the case notes it would be treated as no inspections and incur a much more serious invasion to "open up the work".

    No luck calling (always a "busy" line) or emailing Aedis despite them giving contact details in their circular to do so.

    I wondered if anyone else has had a similar experience or could suggest the best way forward.
    "enough is a feast"...old Buddist proverb
Page 11
    • ginger squirel
    • By ginger squirel 12th Sep 19, 8:12 AM
    • 5 Posts
    • 4 Thanks
    ginger squirel
    I contacted my bank to make a claim gave them all the information I had dates etc they even checked the aedis website while I was on the phone and saw the statement about liquidation, I was told I would get a letter in a couple of days if they require any further information, however within a couple of hours the money was back in my bank account, I couldn't believe it! Now a whole week later I received a letter from the bank saying it has been returned temporarily!!! Pending the outcome of the claims well sorry Barclays but I've temporarily spent it! So be careful I was never told this when I made my claim. So I now need to be patient and hope the dont take it back.
    • Frustrated123
    • By Frustrated123 24th Sep 19, 8:28 PM
    • 3 Posts
    • 0 Thanks
    Received a e mail today from liquidators, basically saying we don’t know what’s in your notes, or if it’s sufficient - but if you want them it’s £150 please. Absolutely stinks. Anybody else had the e mail ?
    • Chippalarta
    • By Chippalarta 27th Sep 19, 10:43 AM
    • 6 Posts
    • 1 Thanks
    Payent for notes
    Yes I recived the same email and managed to speak to a Jonathan Zealand of Begbie- Traynor which confirmed they were under no obligation but setting this up so former clients of Aedis can get their notes and move on.

    What I found astonishing was he said Jo Ayres former owner told them the spreadsheets that were sent to LABC and then on to the Councils would be sufficient.

    My Council dimissed the so called notes as worthless. I gave Mr Ayres the benifit of the doubt before this no longer although much good it will do me.

    I have paid the £150 this morning and hoping for a full set of notes as my self build is in limbo without them.

    I will post to let others know if any worthwhile notes / information is forwarded.
    • robbierobwhite
    • By robbierobwhite 2nd Oct 19, 12:38 PM
    • 1 Posts
    • 0 Thanks
    Yes I recived the same email and managed to speak to a Jonathan Zealand of Begbie- Traynor which confirmed they were under no obligation but setting this up so former clients of Aedis can get their notes and move on.

    What I found astonishing was he said Jo Ayres former owner told them the spreadsheets that were sent to LABC and then on to the Councils would be sufficient.

    My Council dimissed the so called notes as worthless. I gave Mr Ayres the benifit of the doubt before this no longer although much good it will do me.

    I have paid the £150 this morning and hoping for a full set of notes as my self build is in limbo without them.

    I will post to let others know if any worthwhile notes / information is forwarded.
    Originally posted by Chippalarta

    Hello. Any luck with the information? Same boat
    • Silviethedog
    • By Silviethedog 2nd Oct 19, 2:18 PM
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    I have received the same email asking for £150 to release notes that i'm pretty sure paying upfront for a service i already own ?
    Elmbridge my local council are saying that they have received nothing from Aedis and all the outstanding building regs are being treated as high risk and they will charge me a fee of around £2000 to do another completion including a surveyor and possibly having to reopen finished works to check!
    I cant afford this and the answer was that there is no rush unless i want to sell and i could save up
    i am on my own and so worried over the conflicting information i have been given i just don't know what to do.
    interested to see what paying the £150 has produced
    anyone else dealing with Elmbridge ?
    many thanks
    • theGrinch
    • By theGrinch 2nd Oct 19, 4:06 PM
    • 2,997 Posts
    • 703 Thanks
    They are charging you for whats rightfully yours.

    I have fired off letters to the liquidator asking for details as to when they will ask creditors for approval on their fees. All messages are unanswered so I assume they are not fully working on Aedis nor should be dumping time costs on Aedis creditors. We need to pressure them to be more transparent on costs on any voting.

    So far they are opaque.
    "enough is a feast"...old Buddist proverb
    • myk33
    • By myk33 4th Oct 19, 3:49 PM
    • 20 Posts
    • 10 Thanks
    Hi Gents,

    so i am not much if any closer to getting my work signed off with the LA since i put the case to them in July.

    i had another inspection 3 days ago and a NEW surveyor showed up who is taking over the last guys projects.

    so for months none of them have looked at all the pictures i sent them and nor have they confirmed the engineer calcs i sent at the start.

    they were quick to take my money and now they are just dragging their heels.

    i have followed up with many emails and i dont get a reply, its really !!!!ing me off.

    the new guy also has asked for some ridiculous extra work pertaining to fire safety which is real belts and braces given all the smoke alarms and fire doors we have in the house already! not going to get in detail but its just more un-necessary work IMO.

    Im really at the point where i am close to saying !!!! IT... ill not bother getting the certificate as i dont plan to move out this house for the next 20 years at minimum...

    only thing that is holding me back is how these building works WITHOUT building regs sign off will deem my home insurance void?

    I know thousands of houses in the UK have extensions without building regs and yet people still have their house insured, now whether the insurance companies will pick up on this if a claim was to be made is another question.

    if anyone has any info in home insurance without building regs sign off, id be most grateful to hear it...
    • Farked
    • By Farked 5th Oct 19, 5:11 PM
    • 27 Posts
    • 12 Thanks
    I got the email about paying £150 for records. It said my building inspector wasn't happy with the records and that's why I needed to pay it. My council building inspector came back saying that he didn't ask for anything more, didn't think I would get anything more from them by paying it. He has not said the spreadsheet from Aedis is worthless, in fact he has gone through the things from it he was not happy with e.g. drainage inspections, to ensure things are ok. I think council inspector has been perfectly reasonable actually. I have found actually he has inspected things and asked for a few corrections to a much higher standard than Aedis and I am beginning to wonder if there is a reason their insurance was not renewed - maybe their portfolio was full of stuff signed off badly with litigation going on?

    Has anyone gone to CICAIR about being asked for fees?
    • Farked
    • By Farked 5th Oct 19, 5:15 PM
    • 27 Posts
    • 12 Thanks
    myk33 - I have had renovation insurance to cover me during the works. Bit more expensive than standard insurance but covers everything whilst you are waiting for sign off. Some insurance companies e.g. Hiscox will allow you to do renovations worth up to 75k on their standard buildings insurance but I think you might need to take it out before the works start. Most building insurance does not cover buildings having renovation works because they are only providing cover against standard natural environmental variables...not diggers.
    • Chippalarta
    • By Chippalarta 7th Oct 19, 8:14 AM
    • 6 Posts
    • 1 Thanks
    Payent for notes
    I paid the £150 and have been sent some notes. I thought great I can move on with my self build but the notes contain no reference to the piled foundations and ring beam but inforatiom before and after but not all
    I do not know what to do now and angry as hell as piling company no longer have their records apparently only have to keep them for three months.
    Something is so wrong here that Jo Ayres who who owned Aedis should be investigated.
    Somebody wrote about creditors signing of fees can you elaboarte as Begbie Traynor do not escape criticism in the way they handled this.
    • theGrinch
    • By theGrinch 7th Oct 19, 4:27 PM
    • 2,997 Posts
    • 703 Thanks
    The liquidator needs to convene a creditors meeting and votes for the approval of fees etc. They have not and dont seem to have done much or at least they are not transparent.

    When they control the bank and write the cheques, what is there is stop them cleaning the bank without proper scrutiny.

    Also time dumping on a case like this is notorious.

    I worked in the industry previously and have seen it from the inside.

    Also the directors need to be investigated regarding wrongful and fraudalent trading as well as any connected transactions prior to liquidation.

    The liquidator shouldn't be working for themselves but for creditors via appointment in the high court.

    We need to hold them to account.
    "enough is a feast"...old Buddist proverb
    • Thebuck666
    • By Thebuck666 15th Oct 19, 8:19 PM
    • 1 Posts
    • 0 Thanks
    Hi everyone, i am in the same situation, was recommended Aedis from an ex council planning body, reached the end of our renovations and made an appointment with their surveyor who did not turn up, now i am receiving letters from our local authority stating we need to get them out to sign our property off. Not sure where i stand or best route forward.
    Also received an email from the above asking for £150 for documents, is there any point?
    Any help is greatfully appreciated guys, thanks!!!
    • freeganneist
    • By freeganneist 18th Oct 19, 12:39 PM
    • 54 Posts
    • 35 Thanks
    First of all, my sincere sympathies those of you stuck in limbo. Renovations are stressful enough without added worry and cost.

    I've also just received the email from Begbies Traynor that others referred to. It says that the LABC were unhappy with the initial notes and that if I want more data I need to pay £150 for it.

    I came to this thread to see if the email was a scam, but it seems not - at least not in the normal sense. So thanks to all the previous posters for your stories, and good luck with getting your projects signed off.

    My LA have been very helpful from the start and have already issued a completion certificate based on photos and a letter from my builder. What they were able to view themselves looked like good work. So I was just about to pay the final tranche of money to my builder when I received this email.

    I'm very curious about what the notes might say; we've had quite a snagging list and some expensive rework done based on what I, an amateur, could spot. I have a niggling worry that the work may not have been done correctly despite now having a completion certificate. My builder was very chummy with his Aedis contact.

    But ignorance is bliss, I guess. Why jeopardise the completion certificate I've already got.
    • tikkitavi
    • By tikkitavi 23rd Oct 19, 5:22 PM
    • 1 Posts
    • 0 Thanks
    Aedis Latest from Liquidators
    So here is the latest missive from the liquidators!!!
    Don't be fooled by it. My own project was signed off by a local authority inspector last week without paperwork. You don't need it so don't pay for it!!! I now have a valid Regularisation Certificate which is completely legal and above board. Yes, it cost me money but was problem free and it is all sorted. If you pay this fee for paperwork there will be an inspector's fees to pay too. DO NOT DO IT!

    Further to our previous correspondence in this matter, we write to provide you with an update.

    As you are aware the joint liquidators, together with the Company’s software provider and relevant other parties, including the Company’s regulator CICAIR, have obtained from the Company’s records a full report of the data held on your project. This was subsequently sent to the Local Authorities Building Control for England & Wales (“LABC”) to disseminate to the correct Local Authority.
    Unfortunately, we have now been advised by the LABC that the data provided is not sufficient to enable them to move your project forward.
    We have therefore been liaising with the LABC, as the statutory delegator, and the Ministry of Housing (“MoH”) to provide a solution and request the LABC and the MoH to assist you in obtaining the information the LABC considers sufficient.
    We would advise that the joint liquidators are not in a position to provide all documents from the Company’s records, nor are they under any obligation to do so.
    We have advised the LABC and the MoH that we will facilitate them being able to access the Company’s records in order to extract the data. The LABC have stated that they will do everything they can to assist, they do not have the resource or the significant funds it will cost to assist with this.
    We would reiterate that the joint liquidators are under no obligation to fully extract all your project documents from the Company’s records however we fully appreciate the position you are currently in. We also understand that you are having to pay a further fee to the Local Authority.
    Therefore, the joint liquidators have found an alternative solution and have worked towards being able to extract all documents on your project held in the Company’s records. However in order to facilitate this, it will be necessary to outsource this work to a third party, who will administer the extraction and transfer of files to you, with the assistance of the joint liquidators.
    Unfortunately there will be an administration fee of £150 to transfer any files to you.
    In order for your files to be transferred, please contact the following email and a representative of Breal Business Certainty Limited will assist you further.
    Upon payment of the £150 administration fee, the documents held by the Company will be transferred to you.


    We are advised by the former personnel of the Company that all documentation relating to your project has been uploaded to the Company’s software and therefore any documents held will be extracted and sent.
    However the joint liquidators are unable to give any guarantees as to the content and we can only advise that we will provide everything on the system.
    Please note, that whilst we have requested the LABC confirm that the documentation to be transferred will be sufficient, they have not provided us with this confirmation and this will be a matter between you and the LABC.

    Use of personal information

    Please note that in the course of discharging our statutory duties as liquidators, we may need to access and use personal data, being information from which a living person can be identified. Where this is necessary, we are required to comply with data protection legislation.

    We would kindly ask that you await any further email updates and only contact us should the information provided not apply.

    So here is the latest missive!!!
    Don't be fooled by it. My own project was signed off by a local authority inspector last week without paperwork. You don't need it so don't pay for it!!!
    • theGrinch
    • By theGrinch 24th Oct 19, 8:33 AM
    • 2,997 Posts
    • 703 Thanks
    It does sound like a revenue raising scheme by the liquidators to meet their fees.

    I got mine free early on so its all there already.
    "enough is a feast"...old Buddist proverb
    • Chippalarta
    • By Chippalarta 24th Oct 19, 9:15 AM
    • 6 Posts
    • 1 Thanks
    This is just an update on paying £150 to get your Aedis notes. I paid up and recieved some but not all my notes. There was nothing on the foundations or rather my foundations. I had the information about another project.

    So you will be provided with what they have on their server whether its what you require it would seem its a lottery.

    All the best
    • sihoran
    • By sihoran 25th Oct 19, 1:48 PM
    • 1 Posts
    • 0 Thanks
    Does anyone have a copy of Aedis terms and conditions or contract
    I realised a couple of weeks ago that luckily I paid my Aedis invoices on credit card. I have started to pursue a section 75 claim but the credit card company have come back asking for the following information:
    • Copy of agreement/contract including any applicable terms and conditions
    • Copy of invoice
    • Confirmation whether you have contacted the supplier
    • Any correspondence between yourself and supplier
    • Copy of liquidation notice

    Looking back through my records I don't actually have a contract, and the terms and conditions link on the bottom of the electronic invoice doesn't go anywhere as the Aedis website has been taken down.

    I don't suppose anyone has a copy of their standard contract and/or terms and conditions which they are willing to share.

    I'm desperatley trying to claw back some of the original money as the local authortiy fees are over docuble what Aedis were charging.

    Any help would be appreciated.

    Also, has anyone else successfully claimed under section 75, I'd be interested in knowing if anyone has been successful and how easy/hard it was.
    • Stig101
    • By Stig101 25th Oct 19, 11:50 PM
    • 1 Posts
    • 1 Thanks
    Aedis update

    Hello all. Just came across this thread. I am in the same situation but I hope this may be of use to a few of you with my total understanding on how we have all been let down so badly.

    Keeping it brief below as we all got in to it in a similar way:

    I am one of the many unfortunates caught up in this fiasco. I would like to state that over the months I have tried most thing to get some redress from Aedis but to no avail. I could not get hold of anyone or get any case notes after phone calls and emails we ignored.

    I looked into the way I paid the Aedis invoice and found that it was via a DEBIT CARD to which I thought bye bye to my money. I then came across an piece of information via hours of online searching, called CHARGE BACK.

    This is a voluntary scheme some but not all banks sign up to, to reimburse you if a company goes in to liquidation etc. I phoned and to speak to a someone who deals with this at my bank and it took a while to find the correct department but when I did the person said they knew of it but had not done it before.

    After speaking to a supervisor or something I was told yes we do that scheme. I then had a ten min call asking some questions and they checked Aedis was in VL, I was advised I should hear something in a few days. I checked my bank account a couple of days later and the FULL FEE PAID TO AEDIS was back in my account but with a title “temporarily refunded” but some 2 months on its still there!! which at least is some recompense for the days of stress and not giving up completely.

    I personally would not pay the administration fee of £150 to transfer any files to you as I wrote to LABC head office and had an email back saying ”All records received from the liquidators were collated and forwarded to the relevant local authority who now have responsibility for assessing compliance. In your case I believe this would be Hertfordshire Building Control”
    Kind Regards,
    Cathal Brennan
    LABC Head of Operations

    so I can only assume this is a revenue generating scheme as all the case notes were passed on as noted above. Regulator CICAIR was no help AT ALL during the whole time!

    I am with Hertfordshire BC now and I have had no problems with inspections relating to work, but I did take several pictures and had structural calcs done when job started, so anything you have to hand will help get job signed off.


    I have copies of Aedis terms and conditions I downloaded from the website before it was shut down if needed.

    If anyone is stuck with anything please ask and I will try to help if I can.

    • Mackam
    • By Mackam 4th Nov 19, 11:58 AM
    • 4 Posts
    • 3 Thanks
    I also received the email saying the Local Authority are not happy with my notes and I need to pay the liquidators £150 to get the notes.

    Well this is total lies, the council has been out and signed off my property and I have the certificate its all done.

    THIS IS A SCAM, do not throw more money down the drain.

    My council were very reasonable, I managed to get some notes from AEDIS early on, I had a lot of pics of the build and shared them with the council building my own info pack.

    The notes I got were terrible to be honest, single page with couple paragraphs saying everything looked ok.

    I would suggest if your council is being difficult, just forge the docs yourself. I know its not legal but screw it the whole thing has been a joke and nobody will be able to verify if the notes are legit or not as long as you make them look right. I even got sent a Word version at first so anyone needing a copy of their template.............
    • Leigh3
    • By Leigh3 5th Nov 19, 4:40 PM
    • 1 Posts
    • 0 Thanks
    Hi I’m in the same boat as everyone else here, I’m so Afraid of signing over the work to the council and they have to uncover work, as our build is almost complete! Has anyone had this happen to them yet? Can I ask Mackam who is your council and did you have your own photos of your build or were these from what Aedis had?
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