Flight delay and cancellation compensation, Tui/Thomson ONLY
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Does anyone known where Bott & Co challenge Tui in court? Is it near their base in Cheshire or the airline's headquarters?0
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I have emailed TUI on returning from holiday about the 9 hour delayed flight. As expected from all these comments I have had no response after
4 weeks. What is the next step?0 -
I have emailed TUI on returning from holiday about the 9 hour delayed flight. As expected from all these comments I have had no response after
4 weeks. What is the next step?
Mail them again. Be firm or they will ignore you. They will probably stall or ignore you but stick with it.
Alternatively start process with one of the firms earlier0 -
Make this mail/communication an NBA, giving at least 2 weeks notice. Then either:
1. An ADR if airline signed up to one
2. DIY legal claim through small claims
3 Contact a NWNF such as BottsIf you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
Our recent flight home from Kefalonia to Gatwick was recently delayed by sea fog. The fog lasted maybe 3 hours or so but our flight was due to land during that window. We were due to depart at 13:00. After very little info or any sort of comfort, the flight arrived around 20:00. We boarded and sat on the plane for approx an hour, then the pilot explained that he had run out of hours and so needed to take rest before he was able to fly. After this several options were floated and we chose to return back to Manchester on a later flight and then be transferred to Gatwick by coach (a 4 hour roatrip) finally arriving at Gatwick at approx 06:00 the next day, roughly 15 hours after we were scheduled.
We tried to claim through TUI, but they have advised that it was exceptional circumstances because of the sea fog. Our argument is that although some delay could be associated with the fog, the fact that they allowed the pilot to run out of flying time caused a greater delay. They did not foresee this and fly in any stanby crew as other airlines had done (easy jet for example did this).
Are they just fobbing us off or are they correct?
Anyone have any experience with this?0 -
Hi All
We had a 9 hour delay from the UK to Majorca. Obviously there is a need for compensation.
However, you will be pleased to know that TUI is completely ignoring my emails especially to the email address that is dedicated to handling complaints and compensation.
Couple of questions for you:- Do you know which regulator I should now complain to?
- What can I do if they just ignore me?
- Has anyone else expereinced this attitude and level of service from TUI
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Hi All
We had a 9 hour delay from the UK to Majorca. Obviously there is a need for compensation.
However, you will be pleased to know that TUI is completely ignoring my emails especially to the email address that is dedicated to handling complaints and compensation.
Couple of questions for you:- Do you know which regulator I should now complain to?
- What can I do if they just ignore me?
- Has anyone else expereinced this attitude and level of service from TUI
Hi gusman73,
I'm not pleased to hear that, but neither am I surprised, it's the norm I'm sorry to say.
Don't bother complaining to the regulator, the CAA, as they cannot force the airlines to pay up or even pay attention to you.
Download and read Vaubans guide, details just below here, and send TUI a LBA or read up about CEDR who are the allotted ADR provider for TUI.
Good luck.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Sounds like a case that could go either way in small claims court to me.0
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Agreed, maybe see what EUclaim and Botts have to say about it.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
However a letter to the CAA to complain about TUI ignoring you and the regulation obligation they have, wouldn't go amiss.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0
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