Good and Bad Buys from Aldi & Lidl *Do NOT Expire Please*

About 8 weeks ago, just as she left the checkout in our local Aldi, my wife decided to check her receipt and found that the girl on the till had charged for 9 peppers instead of 1. The girl apologised and gave an immediate refund. The very next week the guy on the checkout overcharged us by £2.98 followed by an apology and again a refund. Two weeks passsed and the same thing happened again with just under £4 being refunded. Today, my wife forgot to check there and then at the checkout but when she got home found that she had been charged for 5 peppers instead of 1. I should point out that the errors were made by 4 different checkout operators probably as a result of the speed that they work at.

Anyone else had this problem?

abandonded wrote: »

About 8 weeks ago, just as she left the checkout in our local Aldi, my wife decided to check her receipt and found that the girl on the till had charged for 9 peppers instead of 1. The girl apologised and gave an immediate refund. The very next week the guy on the checkout overcharged us by £2.98 followed by an apology and again a refund. Two weeks passsed and the same thing happened again with just under £4 being refunded. Today, my wife forgot to check there and then at the checkout but when she got home found that she had been charged for 5 peppers instead of 1. I should point out that the errors were made by 4 different checkout operators probably as a result of the speed that they work at.

Anyone else had this problem?

Yes this has happened to me a few times in Aldi. I shop every week there. I have always had the money refunded but I do always check my receipt now before I leave the store and I automatically do this where ever I shop. Easier to get the problem sorted out.

Overall, I find L & A better for this than the big supermarkets. I used to shop at a very large, very busy inner London Tesco, and I would have issues with my bill every other week. Annoyingly, some staff took it upon themselves to negotiate over the "double the difference" policy - although it wasn't clear whether this was an attempt to save the store money, or laziness that they didn't want to walk the length of the store to check the price label.

By comparison, I find L & A more reliable. I still check my receipts, and I guess I find small errors on maybe 1 in 6 visits. I've had one occurrence (at Aldi) of something completely different scanning on to my receipt in about 8 years of shopping there.

Fruit (particularly apples) at Lidl seem to be a recurring problem (two incidents within the past 3 months). Last time they gave me more back than the basic difference in price, though this might have been a mistake.

Cornucopia wrote: »

Overall, I find L & A better for this than the big supermarkets. I used to shop at a very large, very busy inner London Tesco, and I would have issues with my bill every other week. Annoyingly, some staff took it upon themselves to negotiate over the "double the difference" policy - although it wasn't clear whether this was an attempt to save the store money, or laziness that they didn't want to walk the length of the store to check the price label.

I ended up in a large Tesco Extra late yesterday afternoon, not to buy groceries, but for another service offered on-site.

I couldn't believe a) how busy it was and b) just how much of everything people were buying, especially random non-food and luxury food items. I suppose I'm now so used to buying a small basket full of essentials from Aldi / Lidl that I thought the rest of the world was as disinterested in food as me.

Its a sure sign that the economy's ok....for now.

Pollycat wrote: »

Once the 9 rolls have gone, we'll vote with out bums and try something different.

People should really check their posts before pressing "Submit"