Flight delay and cancellation compensation, Easyjet ONLY

OK, we had a flight Luton -> Belfast last thursday evening @ 16:35.

We were taken off the plane at the last minute due to a technical fault and they said they were going to bring another plane in (presumably at the end of its working day). It was however the night of the storms over Europe so after keeping us waiting and waiting they eventually cancelled the flight at 01:30.

Given the choice between queue for another two hours to get another flight booked (booking up quick for the following day) we went ahead and booked our own flights and accommodation (@02:30 in the morning).

We've since been refunded for the cancelled flights.

I've a screen shot from the app showing the flight was postponed due to a technical fault on the original plane, however the reasons they were citing at 01:30 was "adverse weather conditions and an air traffic control fault".

Costs are significant - £220 each for the flights, £80 for the hotel, couple of UBERs.

Assuming they accept responsibility, what are we entitled to?

Just our costs back (if we're lucky)
OR our costs back plus the compensation for 3+ hours delay?

Hi
my Daughter & Friends had their flight form Paris(CDG) To Liverpool (LPL) on Fri 26th July cancelled a few hrs before departure and the reason on the app was Staff/crew had reached max working hrs, they arrived at the airport and was told that the alternative flight on Sunday 28th was already fully booked ( they checked the app as soon as they received the info about the flight being cancelled and knew the alternative flight was already fully booked- they never opted for a refund at the time- and this has since been removed from the app info online acct )
the staff told them Monday 29th would be the next available flight- and they could only offer them 1 nights accommodation and they would have to find their own accommodation for the other 2 nights.

they were not offered any other duty of care and decided to get the Euro star ( Train) that evening.

she has since filled a compo claim and expenses claim via online.
Both Claims have been declined.
below is the reason , they are now trying to blame the weather and air traffic control, we checked the flight arrivals at the time and apart from the odd slight delay in to Liverpool , every flight arrived and ONLY the EASYjET EZY044 was Cancelled.

Dear Alice,
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight.


Our assessment of your claim
To further explain what happened on the day and as you may be aware; there was adverse weather across Europe with thunderstorm activity. Many countries, including the UK were affected, causing severe disruption, not only to our network but other airlines too. As a result, air traffic control substantially regulated the amount of air traffic using European air space. These circumstances meant that there were long delays to obtain permission for a ‘slot’. The delays continued throughout the day and knocked on to later flights. We therefore had no alternative but to cancel this flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to this flight was as a direct result of adverse weather conditions and subsequent air traffic control restrictions.


EU261 Regulation
When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.
EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption.

the reason they have declined the expenses is they say missing info -
Flight Date
Flight Route
Fare Class
Passenger Name
Airline Name
Price

Please send us the receipt which has the above information. they never got flights

What can she do next,

thanks

Geoff

No, You get a deadlock letter and go to this site https://www.cedr.com/consumer/aviation/
and submit a claim.

When they rejected your claim did they send a letter or an email. Just reply to that or call them.