Flight delay and cancellation compensation, Easyjet ONLY

Geoff68

ok thanks will get her to reply via email, any specific she should use in her request- been looking for a template

i assume she does not have to file a complaint to the declined compensation claim, she can go straight to deadlock

Justice13075

If she has been turned down you need a deadlock letter, the Airlines know what to put you don't have to tell them.

Geoff68

right have sent an email asking for deadlock, gave them 14 days to reply.

as regards Expenses claim - have resubmitted it hopefully with nothing missing-

only issue they mention they need names on the tickets, now the train from London- to Birmingham was just a standard ticket from automated ticket booth as no receipt came with the tickets..

see below will they decline this oh cant post image

mikeyg40

Hello all,

I would really appreciate a little guidance.... My party of 10 had our flight from Bristol to Marseille cancelled on Sunday 27th July, due to lack of a pilot! We were then given seats to Lyon last Monday. Easyjet told us to keep receipts for extra travel costs etc, which I will claim along with the 250 Euros (hopefully) in due course.

My question however is about holiday compensation. The Villa cost £2800 for 7 days - yet we only had 5. Can I claim the 2 days costs (£800) from Easyjet / Travel Insurance or is it tough luck??

Many thanks in advance

Tyzap

mikeyg40 wrote: »

Hello all,

I would really appreciate a little guidance.... My party of 10 had our flight from Bristol to Marseille cancelled on Sunday 27th July, due to lack of a pilot! We were then given seats to Lyon last Monday. Easyjet told us to keep receipts for extra travel costs etc, which I will claim along with the 250 Euros (hopefully) in due course.

My question however is about holiday compensation. The Villa cost £2800 for 7 days - yet we only had 5. Can I claim the 2 days costs (£800) from Easyjet / Travel Insurance or is it tough luck??

Many thanks in advance

Hi mikeyg40,

You cannot claim consequential losses/costs via the eu261 flight delay regulations. You can use EU261 for claiming compensation and and cost directly incurred by the delay e.g meals, hotel, soft drink and transport to/from the airport.

I understand that you could claim other cost incurred as a result of the delay by using MCOL, however, I'm no expert in that field so please check first.

Good luck.

mikeyg40

Many thanks Tyzap.

Justice13075

What time was your flight cancelled and what time did your flight on Monday take off?. Did Easyjet notify you of your right to be re-routed?

legal_magpie

Following on from the last comment, would it have been possible for you to have got from Bristol to Marseille on the Sunday via another airline? If so, and you were not offered rerouting, I would pursue EJ for a days lost holiday but, as Tyzap has said, this would be doubtful under the regulations and would have to be in the County Court.

mikeyg40

Thank you Legal Magpie, Justice.

We left Bristol at lunchtime Monday, some 45 hours late.

Easyjet did indeed look at alternatives from other Airports - and were as helpful as was possible but given that we were a party of 10, the Lyon flight seemed the only realistic alternative.

Whether alternative carriers were looked at I don't know.

Geoff68

we sent an email reply requesting a deadlock letter, they have came back with this response...

Thank you for contacting easyJet.

In order to claim compensation under the guidelines of EC261/2004, I would request you to please submit the webform on the link provided below:

Link

Once we receive your claim our team will review it and notify you on the eligibility of compensation.

We apologize for any inconvenience caused and hope to welcome you on board soon.

Case reference - 103984XXX

Kind Regards

Nitin
easyJet Customer Services

WHAT do you suggest we do next , - should she reply stating they have already been declined and want a deadlock letter?? or resubmit the claim again ---