Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

>> My insurance say they do not cover this <<
why will your insurance not cover it. Do they not have a section for delays?

mightymallet

Justice13075, can you tell me more about writing a complaint to CAA and the duty of care that easy jet did not carry out? what are the CAA views on duty of care? what can i expext to be the outcome of complaining?

Justice13075

They failed in their duty of care under Article 9 of Regulation EU261/2004. Just type in CAA Complaints.

Wood296

Caz3121 wrote: »

>> My insurance say they do not cover this <<
why will your insurance not cover it. Do they not have a section for delays?

I telephoned and spoke to an advisor and was told the insurance did not cover the additional expenses. Must admit I thought insurance would cover something like that, it was just insurance we took out when we were booking the holiday it came up as one of the optional extras on the Web page.

motorguy

legal_magpie wrote: »

Compensation for the delay plus your expenses. As to the new flight, you are entitled to the extra cost involved I.e. cost of new flight less money refunded.

Leading on from my post #3764 and the response above (cancelled flight & overnight stay required), Easyjet have accepted that the flight was cancelled due to a technical fault.

They have refunded all costs, but havent mentioned / implied they are obliged to / will pay any flight compensation?

How do I / can i pursue them for compensation for the delay?

JPears

You should download Vauban's most excellent guide. Large mug of tea, biscuits and read.

iben

I had some fun with Easyjet this Monday the 19th. I was supposed to fly with my father-in-law back from Hamburg to Gatwick.
We were already 40 min in on our way to Hamburg when I received a notification that the flight U28343 at 21:45 was cancelled.
I called easyjet in Germany and they told me that they could only book me on the flight 24 hours later. I told him that according to EU regulation they would need to try to reroute me on a different carrier. He denied that this is the case. I then agreed to be booked onto the flight the following day as I was worried that that flight might be fully booked soon.

We then started to drive back to where we stayed in Germany. 5 Min later I got a call from Easyjet. The same guy again. He told me that there is only one seat left on the flight 24 hours later and he could only book us on the flight 48 hours later.

I told him again that they need to reroute me via a different carrier. He denied that they have to do it. I then asked him to give me in writing that easyjet is refusing to reroute me with a different carrier. He refused this request. I then told him that I will start to record the call but he objected to that. I then ended the conversation.

Once I had internet connection again I searched for alternative options. The problem was that we had to leave that day as my father-in-law has a multi-entry Schengen Visa with 10 days and all those days are fully planned. If we would leave too late he might be refused on the last (fully booked and paid for) trip we've planned (he is doing 3 trips in total).
I found a flight with Ryain Air from Bremen to Stansted that night at 21:45. That cost us £235 for the flight and another £110 for the taxi from Stansted to Gatwick (we live close to Gatwick). Easyjet told us the cancellation was due to Air Traffic control issues - so they don't need to pay the €250 compensation. But can I claim the extra costs from them given that they refused to reroute me with a different carrier and we would have had to wait 48 hours for the next flight?

What is the best way forward?

Thanks for your help.

Caz3121

iben wrote: »

What is the best way forward?
.

fill in the expenses claim form on their website

JPears

And are you sure the flight was cancelled due to air traffic control issues? Given that the easyjet rep repeated lied to you on the phone, can you trust them? I don't.
Try putting your flight details into EUclaim and Botts online checker for an idea of claim validity.

akamez

Hi,

We had a delayed flight on easyjet from Malaga to LGW, we were delayed for about 20h and at some point they changed the plane, and the flight numbers, we also got new boarding passes, the second flight was again delayed for about 5 hours.
They kept insisting that the flight was delayed and not cancelled. But since it was two separate boarding passes it looks like it was cancelled and a new flight arranged.

Can we claim for two separate flights?

From the Easyjet website you can only enter one reference number for the original flight, which will cover only one.

Any advice is welcome.

Thank you!