Sky TV retention deals ( post your haggling successes )

50Twuncle wrote: »

I have been upgraded to the full package at £43.05 per month - for 18 months - FIXED price
That's not a bad deal - is it ?

For one Q box? sports/cinema/HD/kids? boxsets or ultimate on demand?
Assuming one box, those channels and boxsets it's very good, comparable to the £38 I was offered

I cant figure them out. They give me an offer and when i confirm with my partner if that's ok... Sky turn around and change how much it will be per month.

I'm done with them, just told em to cancel and will just have to live with freeview and netflix.

Just been negotiating on behalf of my Dad. He had been on an 18 month offer for the Original package plus Line rental, BB and Anytime calls - price was £43.99pm.

I went through Messenger Chat and after a 2 hour wait was eventually connected to someone at Sky. About 90 minutes later his offer was ;

Entertainment at £22pm. Couldn't offer anything with BB and said I'd need to speak to that department.

As Original was £23.50pm I told him that a saving of £1.50pm was no good as it was also going to incur a £20 admin fee. He said it would be £10pm admin fee and would give Dad an extra 80 channels.

I told him that was no good as he didn't watch those channels anyway. He said he could see where I was coming from but had no better offer.

Told him I would speak to Dad to see if he wanted to cancel. At that point he said he could transfer me through to retentions. Might have been better to do that in the first place but I said yes please.

Retentions came on quite quickly and came up with this offer.

Entertainment at £13 ( £12 off )
Line rental at £16.49 ( £2.50 off )
BB at £6.01 ( £5 off )
Anytime Calls £8 ( no discount )

Total = £43.50 ( so 49p per month cheaper than before )

Admin fee was £10 to "unlock" the deal. I did try for a higher discount on something to make up for the fee but was told this was the very best they could do.

I decided to accept as even with cancelling I don't think I would have done much better.

Total time from start of Messenger Chat to end was about 8 hours. I was out in the afternoon so not always answering quickly.

50Twuncle wrote: »

Entertainment is £22 on a 12/18 month contract (£25 on a PAYG basis) - with £12 off = £10 not £13 - so £9 off !!

Yes I'm well aware of that but it still is £12 off.

Was this agreed on a fixed price basis ?
If not - you have an unpleasant surprise coming next month (Sky increase their prices in February) - try about 10%........

I'm well aware that Sky increase their prices every year. I've been with Sky over 15 years as have my parents. For the last 6 years at least I've been negotiating discounts so I do know what I'm doing.

Somehow I managed to avoid the admin fee !!

Yes I avoided it myself last year. Previous year I was on 60% discount but discounts are getting a bit harder now.

I could have cancelled the TV and might have got another £2 off but no more. Cancelling phone line is not to be recommended as my parents did not want to take a chance of losing their number which they've had for around 60 years.

All in they were happy to save £18pm and a price which was slightly less than last year's price.