Bank Lost My Money - Advice Please

TighterThanTwoCoatsOfPain

!!!!!!< i cant believe you did this once never mind on a regular basis!!

I'm not aware of any organisation that recommends you post cash through a letterbox!!! Presume you really do mean a letterbox, as in the same one the banks mail would go to, probably to a random mail room clerk?

If so, OMG what were you thinking! If its a secure cash / cheque deposit shoot that some banks have then please accept my apologies...

Really hope you get it back, but think there's a lesson to be learnt here...

timnicebutdim_2

Pagan98 wrote: »

Surely you should be able to trust that a letter posted through the door of your bank won't go astray?!

I totally agree, you should be able to but it's unreliable especially if it's going to an external processing centre. As you say the trouble is there's no proof, and as someone who works in accounts the onus on every financial transaction is to provide evidence (unfortunately). But you never know the investigation may reveal something and it may just very well turn up.

Lucylock

Hi All

Thanks for your replies. Yes I do understand I have been taking a risk but I did trust my bank implicitly. As Pagan says, it wasn't 'posted' like letter, it went in their box and daughter listened for it to drop (as she always does).

If the bank had a problem with me posting cash through why didn't they write to me (and anyone else that does it) to tell them it's not safe. They ring me up/write quick enough if they want a customer survey done/want to sell a product and all that. Why should I not assume it's safe? No one can extract the mail from the outside. On the odd times I have added it up wrong and they've rung me they've never said it was a problem to pay in this way.

The cheque was only for a small amount the issuer has already sent me another.

.

jonesMUFCforever

I can guess which bank if they have told you that letters are sent to a central place to be processed. There is no way in this world would I put cash in a letterbox because it is not secure (as you have found).Most banks will have a camera pointing at their cashpoint machine - by any chance does this cover the letterbox as well?

If not then I can see that you have lost your money.

Lucylock

Police suggested looking at CCTV my account manager admitted it hadn't been looked at and said they would but haven't heard anything.....

Alias_Omega

Sounds to me like natwest..

Its your job to ensure the cash is paid into the bank correctly, posting it through the door is not a reliable method of this, and anyone could of picked it up with the rest of the junk, left on the side to be sorted then out too the bag / bin etc.

Next time, pay it in through the cash point, or wait till you can pop it in.

Its not there fault, but yours..

Sorry..

olly300

Pagan98 wrote: »

I disagree with the sentiment here. Surely you should be able to trust that a letter posted through the door of your bank won't go astray?!

No but certain banks try and claim they don't get instructions sent in a normal first class letter, so I would never rely on the fact that anything sent to a bank by normal post or through their letterbox got there.

NUFCnutter

Ask the police for a crime reference number, go to the bank and say that you have reported it as a crime, that you intend to go back to the police if the branch will not acknowledge that the money has been lost and you will follow it up as a crime. They will have cctv inside the branch which will cover the door and if you can specify what time it was dropped in then it will be on the cctv.

I cant believe people are criticising lucy here, my local hsbc's opening hours are now 9.30-3.30 and not open at the weekend. They have queues that go right up the main street every lunchtime, as people who work try to get in to bank, and I have seen plenty of people give up and walk away. How are you meant to deposit with them if you work?

Alias_Omega

I work monday - friday 7-30am till 4-30pm, though add i live the house at 6-20am and get back at 6pm due to travelling too and from work.

I manage too pop into the bank all the time, though its saturday mornings, or if need be i can ask work to give me an hour to sort things out with the bank. Its not all the time, but even now and then.

People do need to sort things out during the day, and if you ask nicely, it happens.

olly300

Alias_Omega wrote: »

I work monday - friday 7-30am till 4-30pm, though add i live the house at 6-20am and get back at 6pm due to travelling too and from work.

I manage too pop into the bank all the time, though its saturday mornings, or if need be i can ask work to give me an hour to sort things out with the bank. Its not all the time, but even now and then.

People do need to sort things out during the day, and if you ask nicely, it happens.

You obviously work in a location where you can get to a bank and do all your bank within an hour.

I've previously worked in locations where I can't get to a bank branch within that time, and the branches near me where not open on a Saturday. I had to rely on friends' and family to pay cheques in for me, which they sometimes did for me on lunch breaks.

@Lucy your story is not as unusual as you think but the person I know who did what you did only lost a cheque.