UK's Cheapest Home Phone Calls Provider/MoneySavingExpert.com Discussion

Curry_Queen

helen21 wrote:

I know that now but when i joined they said they would send me a letter in the post as well as an e-mail, and considering they have spaces in my e-mail address (didnt know such addresses exsisted) you would think they would twig that it ant right and just pop a letter in post, or even phone me

I think maybe they mis-informed you then because when I joined last month I was told that any further communication with them would be done via email, and they gave me the email addy to contact them if I had any queries.

The only thing I've received via post was a letter from BT stating that Primus would be taking over my call charges from xxxx date

helen21_2

Curry_Queen wrote:

I think maybe they mis-informed you then because when I joined last month I was told that any further communication with them would be done via email, and they gave me the email addy to contact them if I had any queries.

The only thing I've received via post was a letter from BT stating that Primus would be taking over my call charges from xxxx date

Yes i received the letter off bt to say im going over tomorrow, but no e-mails off primus so phoned up tonight and i explained that i had received no e-mails off them and she looked on comp and asked if there was any spaces in my e-mail address, i said no, and she said thats why i had not received any, got to phone tomorrow when staff are in. Did not know e-mail addresses had spaces in them though, though all e-mail addresses where one continual line

Curry_Queen

Thinking about it, I never received any emails from Primus after setting it all up via telephone until after it went live, and then they sent me my account details to log on to their website, so you probably wouldn't receive anything from them until next week anyway.

helen21_2

Curry_Queen wrote:

Thinking about it, I never received any emails from Primus after setting it all up via telephone until after it went live, and then they sent me my account details to log on to their website, so you probably wouldn't receive anything from them until next week anyway.

read the previous page also lady on phone said i should have received e-mails

Heinz

obsessive wrote:

Heinz: I've been wondering this myself - I want to sign up with Primus, and do it through Quidco, via USwitch. I contacted USwitch to ask them why they're not showing Saver 2 and they said, basically, that their info. is taken straight from the Primus Site. I then contacted Primus and they said that the fault must be with USwitch who hadn't updated their site to show the current Primus offer. So, no further on really. I'm tempted either just to sign up directly with Primus, and forego the cashback that Quidco (via USwitch) promises, or else to go through the USwitch and see just what deal that would end up with from Primus.

When my daughter was having the problem, I went onto the uswitch website and input data as if I was contemplating switching (I'm not, I've already done it).

The only Primus option which came up was 'Primus Saver Freetalk' at £2.99/month. That appeared to be identical to the free Primus Saver Option 2 package I'm on, except for the £2.99/month charge.

I then went onto the Primus website - and couldn't find 'Primus Saver Freetalk' mentioned at all.

Anyway, my daughter switched by phoning Primus's freephone number and, with her mob, was happy to accept having achieved that (and the certaintly of future savings) despite the short term 'loss'.

Annft

Hi My free evening and weekend calls with Talk Talk ends the beginning april. My line rental is still with BT. Can I change to Primus from Talk Talk and if so what do I have to do? Do I inform Talk Talk or BT? I see on Talk Talk website they are offering 12mths free evening and weekend calls again, would this be for new customers or would they let me have another 12 mths!

many thanks

Annft

Heinz

Annft,

Just phone Primus. They'll do everything for you.

Annft

Hi thanks for the reply, will ring them soon as contract up. you dont think talk talk will offer to extend my contract for a further 12 mths?

thanks
Annft

fbrj

Heinz wrote:

When my daughter was having the problem, I went onto the uswitch website and input data as if I was contemplating switching (I'm not, I've already done it).

The only Primus option which came up was 'Primus Saver Freetalk' at £2.99/month. That appeared to be identical to the free Primus Saver Option 2 package I'm on, except for the £2.99/month charge.

I then went onto the Primus website - and couldn't find 'Primus Saver Freetalk' mentioned at all.

Anyway, my daughter switched by phoning Primus's freephone number and, with her mob, was happy to accept having achieved that (and the certaintly of future savings) despite the short term 'loss'.

I had an almost identical experience. When I mentioned the Uswitch site were charging £2.99/month - the Primus man told me if you go through Uswitch you get put on £2.99 tarriff....whereas if you do it over the phone directly there is no monthly charge. This may, of course, all be complete rubbish!!

Heinz

Annft wrote:

Hi thanks for the reply, will ring them soon as contract up. you dont think talk talk will offer to extend my contract for a further 12 mths?

thanks
Annft

Bear in mind too that switching takes about 2 weeks - If I was you I'd ring a bit sooner than that.

The problem is the uncertainty generated by the 'amalgamation' of TT, OneTel, Tele2 etc. into CPW.