Sandals Discount SCAM!

nortoang

Hi, I think we all booked on the MOS offer. I don't think you should have paid extra really but luckily its not too much in this case. We're still fighting it and waiting to hear back

nortoang

Has anyone else heard anything back from Sandals yet? Seems that 2 of us have had emails back from Marks travel in the US bit I haven't yet
Let us know if you are/have had the same problem
Angela

corrsy

I checked my card statement today and Sandals have eventually taken my deposit money, fingers crossed this = good news all round???

It must be very frustrating for those who are waiting to hear an answer from Sandals - their customer service seems disappointing to say the least.

I hope you find out soon as they seem to be dragging their heels over making their decision!

nortoang

Thanks for the update Corrsy, hopefully they have given up and decided to wear the cost! Will let you know if I hear anythung else

nortoang

Still no update for me from Sandals or Marks travel. My booking is live on Sandals website but I cant get into my flights on Virgin still so they may not be released - what a pain!!!:mad:

Alydia

I have been watching this thread with great interest, there is another forum on Trip Advisor with the same issues.
I saw today, that Sandals have written to people and agreed to honour the price made in error.
I hope this helps anyone in this situation.
http://www.tripadvisor.com/ShowTopic-g147243-i226-k2020807-Price_increase_on_holiday_already_booked_to_Sandals-St_John_s_Antigua_Antigua_and_Barbuda.html

nortoang

Thanks Alydia for this extra information. I'll watch this thread too - hopefully I'll get a letter soon!

Alydia

I truly hope they do, as this person was asked for another £2811 and they have waived that for them, so I dont see how they can't for you..............
Maybe you could contact that person and ask for more info......
GOOD LUCK

TrevorW

I have had a letter from Sandals stating that they will abide by the price on my booking but they still say it is a mistake. I do not understand this as I
subscribed to a '2 for 1' offer and that is exactly what I booked.

I am still confused how a mistake is made when the computer system provides a price that is exactly in accordance with the offer. I did not use a Mail On Sunday Promotion Code.

Sam_Bee

TrevorW wrote: »

I have had a letter from Sandals stating that they will abide by the price on my booking but they still say it is a mistake. I do not understand this as I
subscribed to a '2 for 1' offer and that is exactly what I booked.

I am still confused how a mistake is made when the computer system provides a price that is exactly in accordance with the offer. I did not use a Mail On Sunday Promotion Code.

I'm more confused about how it's a Scam!

Sounds like they will be losing quite a bit of money from this 'Scam'!