Auto Cashback from Mobiles.co.uk

Mobiles.co.uk_company_representative

TREVORCOLMAN wrote: »

Are you going to alter the information to customers at the selling point to inform them they have to wait longer?

I've asked that it's changed to 21 days, yes, to give Ops some breathing room and so customers aren't let down if we don't do it the very same day their returns period expires.

Regards,

TREVORCOLMAN

Fair enough.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

MJ,

Please either substantiate this via PM or stop saying it - or I'll take this up with abuse@MSE

Regards,

Easy - I'vre already "substantiated" it many times on these threads. MY t&c state that payment will be SENT within 30 days of receipt of my claim - a T&c you ignore. My latest (as with all previous) claim was received FORTY-SIX days ago and STILL no cheque. Report me as you wish because I will keep shouting THAT from the rooftops!! They ARE your t&c and the timescale IS true and the norm.

SO - others BEWARE; not only does this company IGNORE its t&c BUT it also attempts to STOP me telling other potential customers about that FACT.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Hi,

Sorry, simply looks like there's been a 7 day delay in confirming the cheques have been raised, for which I apologise. I'll speak to the Operations Manager and confirm that we are now sending the confirmation email to customers 14 days after despatch (we need this period to ensure we only pay out cheques to customers who don't return their phones).

Cheques generally arrive within a couple of weeks of the email (to allow for authorisation, printing and postage).

Regards,

More excuses when caught out, just the same as all the others!

BE WARNED potential customers. Instead of acknowledging their own t&c they do NOT comply with them but attack me for telling you! So much for the "all customers get their cheques within 14 days" rubbish.

mobilejunkie

Quentin wrote: »

Someone here has reported having to resort to legal action over not getting his automatic cashback:

http://www.reviewcentre.com/review504203.html

Another so much for... never being sued if you read THAT post!

Just HOW much IS true with this company's statements?

hate_mobiles

They are trying every dirty tactic to refuse cashback claim.

1. No acknowledgement / confirmation is send for submitting bill for cashback purpose, whereas for any other query you receive instant auto-mated acknowledgement (though not a resolution.)

2. Mail informing that your claim is rejected is send very late..20-30 days after passing the timeline.

3. Some claims are be made in 30days, but there website says 60 days. However they are shameless enough to contradict their own website and refuse your claim if the bill is not received within 30 days of bill date.

After having experienced all the above (2 claims rejected), I wont be surprised if they bin all the claims received by post.

A MUST AVOID COMPANY - mobiles.co.uk (A Carephone Warehouse group company)

mobilejunkie

1) Never had that happen to me and I have used them a lot.

2) They rejected one of mine much quicker than that - and changed their minds even faster when I pointed out the error of their ways in no uncertain terms and informed them (also in no uncertain terms) what I'd do if they didn't immediately reverse their decision. They also rejected a claim by one of the people I look after - that too was suitably reversed using the appropriate response.

3) Perhaps you don't know YOUR t&c or follow the groundrules. OLDER contracts DO have 30 days, newer ones 60. That also might explain why your conclusion includes 2 claims rejected which (presumably) you did nothing about.

I always warn people about this company but continue to use them - the simple fact is that most people embarking on cashback schemes don't fully understand a) the t&c, b) the outfit they are dealing with and c) don't do much (if any - and certainly not enough) research beforehand AND during their venture into the lion's den, leading to d) not knowing how to extract payment when an organisation like cpw tries to stitch you up.

lozzaw1963

I would just like to put anybody off using mobiles.co.uk and their cashback scheme. I have sent in August and October bills for my sons phone and still not received my cashback, they say they need more details, but don't say what!
I no longer bother ringing them as you are kept on hold for at least 45 minutes, then they cut you off! I have emailed them and will expect a response in about a week.
This is my money they are witholding and it is so annoying that they make it so hard to get, it is just a con and I will use this company again!!:mad::mad:

Julia_Me

I had exactly the same problem with them but found another link on this forum which really helped. Unfortunately moneysavingexpert is not allowing me to post the link even though it is to their own website! I emailed the customer service rep listed [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] and got a very prompt response. She would hopefully be able to tell you what information is missing. I thought that I would have the same problem this time and sent my bill to them yesterday but it has already been processed less than 24 hours later. I don't want to speak too soon but maybe they have sorted themselves out..!

mobilejunkie

Don't hold your breath. One of my people was told the same very recently even though ALL the correct information was submitted. Needless to say they have subsequently changed their minds when the right buttons were pushed - but being ready to push them is still an assumed pre-requisite, rather than the vain hope that they may have "sorted themselves out"!