Tesco misprice policy discussion area

BritBrat

MSE_Forum_Manager wrote:

The bottom line is that if you don't agree or like what is being suggested, don't do it. That is entirely your perogative and we respect your opinion. For the rest however, this is an entirely legitmate way to save money based on a legal, clear retail policy.

Well said and Thanked for saying it.

MissG_2

MSE_Forum_Manager wrote:

A word from the Forum Team:

Let's be very clear here. Mispricing policy is something which is set down by the store for the consumer to use. Theoretically, every consumer in the UK has a right to be covered by that policy. Therefore, if people use MSE as an information tool to pass on information, that is what this site exists for.

It is the retail outlet's responsibility to ensure that their prices are correct. For everyone that uses MSE to take advantage of this policy, think of all the people who simply accept the misprice at the till because they are too worried to complain.

We have never, and will never, advocate doing anything illegal. The ethos of this site is to make more people savvy consumers and using a retail store's own policy to save us some money is neither illegal nor shady. Now, morally how the individual feels about taking this opportunity is purely up to that person. As far as MSE is concerned, this isnt a moral issue, it is one of consumer rights and taking advantage of what we can to save us some money.

The bottom line is that if you don't agree or like what is being suggested, don't do it. That is entirely your perogative and we respect your opinion. For the rest however, this is an entirely legitmate way to save money based on a legal, clear retail policy.

:T WELL SAID :T

BritBrat

Why are people being asked to post the store names?

I don't see the point of this as most miss prices are at most stores and this only tips off TESCO to the exact store first.

Could someone explain why we started doing that? After all if you say it's a Scotish store that's 200 miles from me I am hardly likely to visit it in the hope I will get a miss price.

fifo_2

MSE_Forum_Manager wrote:

A word from the Forum Team:

Let's be very clear here. Mispricing policy is something which is set down by the store for the consumer to use. Theoretically, every consumer in the UK has a right to be covered by that policy. Therefore, if people use MSE as an information tool to pass on information, that is what this site exists for.

It is the retail outlet's responsibility to ensure that their prices are correct. For everyone that uses MSE to take advantage of this policy, think of all the people who simply accept the misprice at the till because they are too worried to complain.

We have never, and will never, advocate doing anything illegal. The ethos of this site is to make more people savvy consumers and using a retail store's own policy to save us some money is neither illegal nor shady. Now, morally how the individual feels about taking this opportunity is purely up to that person. As far as MSE is concerned, this isnt a moral issue, it is one of consumer rights and taking advantage of what we can to save us some money.

The bottom line is that if you don't agree or like what is being suggested, don't do it. That is entirely your perogative and we respect your opinion. For the rest however, this is an entirely legitmate way to save money based on a legal, clear retail policy.

Paragraph 1. 100% AGREED !

Paragraph 2. 100% AGREED !

Paragraph 3. 100% AGREED !

Paragraph 4. 100% AGREED !

Paragraph 3 details the ethos of the site is neither illegal or shady.

HOWEVER, i think this is not addressing the point that some people are picking up on. Some people are concerned that - s.o.m.e. - of the practise, rather than the ethos, may be crossing the line.

That's, for example, taking back goods that were obtained for free, for a cash refund. Now, where do we stand on that ?

and as somebody else rightly pointed out, if things are being pushed so far, what is the next development ?

don't get me wrong, MSE is great, and has some wonderful, creative, crafty and intelligent contributers, but the point is some people have a concern that a nice opportunity for MSEers to capitlase on could be lost through a company pointing to proof that amongst the vast correct use of the policy, a miniscule number of transactions have not been, and using this as an excuse to widn things up.

Odd_Fellow

BritBrat wrote:

Why are people being asked to post the store names?

I don't see the point of this as most miss prices are at most stores and this only tips off TESCO to the exact store first.

Could someone explain why we started doing that? After all if you say it's a Scotish store that's 200 miles from me I am hardly likely to visit it in the hope I will get a miss price.

SURELY, Tesco are alerted to the fact that they have a misprice the moment that some goes to CS and asks for a refund. Whether they choose to do anything about it or not is up to them. If Tesco really monitor this thread, then Misprices would be banished a whole lot faster than they are. And I don't agree that most misprices are at most stores. I haven't seen any Beef mispriced at Stalham, Caister or Yarmouth for a long time. It all depends on the most recent deliveries and how well the FMC departments deal with SELs.

If Tesco are so lapse in dealing with misprices when they're pointed out in store (as some stores clearly are) then I would like the opportunity to give it a go.

Please continue to give us the store names/locations.

jgjet

BritBrat wrote:

Why are people being asked to post the store names?

I don't see the point of this as most miss prices are at most stores and this only tips off TESCO to the exact store first.

Could someone explain why we started doing that? After all if you say it's a Scotish store that's 200 miles from me I am hardly likely to visit it in the hope I will get a miss price.

If Tesco's was looking at this thread then wouldn't they send memo's 2 all stores?
Also if you did get a refund then it's most likely they would immediately correct the mis-error!
Re. the computers, everone was naming the stores 2 give others a chance 2 grab one be4 they returned for the refund.

Odd_Fellow

fifo wrote:

don't get me wrong, MSE is great, and has some wonderful, creative, crafty and intelligent contributers, but the point is some people have a concern that a nice opportunity for MSEers to capitlase on could be lost through a company pointing to proof that amongst the vast correct use of the policy, a miniscule number of transactions have not been, and using this as an excuse to widn things up.

This is a long standing Tesco policy (someone recently mentioned 9 years, dunno if it's true).

It's quite unlikely that Tesco would pull such a policy because a tiny minority of its customers avail themselves of it on a regular basis.

The policy is unique in the Supermarket industry and its just another marketing tool from their vast armoury of marketing techniques - removal of the policy could be terribly detrimental.

Do we really think that we're affecting profits that much? Equally, MOST PEOPLE who avail themsleves of this policy will also be shopping at Tesco preceisely for this reason. So, Tecso is getting continued footfall and earning profits on all the other things in the trolley also. That may be a small price to pay.

bylromarha

BritBrat wrote:

Why are people being asked to post the store names?

I agree, but didn't want to mention it as I thought it was only me!

If my local store is mentioned as one with a misprice, then I know they will have removed the offending SEL as part of the refund. So the info is of no use to me except to not look for the refund!

However, I can see how those who have slack staff on CS would benefit if the SEL was left up.

bylromarha

fifo wrote:

HOWEVER, i think this is not addressing the point that some people are picking up on. Some people are concerned that - s.o.m.e. - of the practise, rather than the ethos, may be crossing the line.

That's, for example, taking back goods that were obtained for free, for a cash refund. Now, where do we stand on that ?

Fifo- I'd just let it lie.

I know some people are crossing my line of acceptability. Other people have different lines, but it is Tesco's job to tighten this policy up to stop those who are freeloading, not MSE's. Like I said before, people will have been using this policy for years to get bulk freebies, in the pre MSE days. It is probable that this site has alerted more consumers to the policy and created more people shopping in the knowledge they would get free goods.

And even if the forum manager had posted "It is morally and ethically wrong to..." do you really think that would stop people who thought they were in the right on this one?

I really don't think the policy will be pulled, and if it is, then you can smuggly say "I told you so" to all the inevitable whinging that would occur from the people who reap the most benefits from it!

MSE_Forum_Manager wrote:

For everyone that uses MSE to take advantage of this policy, think of all the people who simply accept the misprice at the till because they are too worried to complain.

You're emphasizing my point here during my rant earlier in the thread. How can we improve things for the Sainsbury/Co-op/Morrisons/Somerfield overcharged shoppers too?;) It's the Tesco incentive which makes people use this as debate point, when it isn't at all as all supermarkets overcharge to a greater or lesser degree. We just choose not to point out the 5p difference in other supermarkets as it's a waste of time, despite the fact that 100000 customers paying 5p too much makes the company £5000 clear profit.

Sorry, another long post again...:o

Martini

loftus wrote:

I have no problem with people taking advantage of Tescos R+R policy combined with their staff's incompetence. I have done this a couple of times myself.
I do think though that then obtaining a cash refund on products you have got for free is overstepping the mark.

I agree 100%.
Getting the item refunded is one thing but then getting a refund again becuse the CS staff forget to write "Refunded" on your receipt is both morally wrong and is deception! No one should do this! Swapping it for another item is okay though as this is also a Tesco policy (you have 28 days). That's how I ended up getting my £499 PC for free because it was mispriced at £349.93.