Tesco misprice policy discussion area

astep70uk

diycrazy wrote:

I have been looking into having my shopping delivered and have always shopped at Asda as they are supposed to be the cheapest but don't do delivery in my area. I looked at Tesco and checked out their "price checker" and they seemed comparable. The catch with the price checker is that it doesn't list all the options for instance if you ytpe in spring onions it lists tesco's as 58p per pack and Asda at 73p a pack when infact if on my asda bill a pack was 35p and on tesco 39p. Armed with this I decided to register and check out who was cheaper. On the 14/09 I shopped at Asda and bought 120 items and then attempted to purchase the same items from tesco online.

Some items i had to substitute from a value brand for a dearer option but that was only three items.

Cost of 120 items in asda was £142.18
Cost of 120 items in Tesco was £167.17, there were a few price reductions lowering this to £164.50.

So from my experience Tesco for me was £22.32 dearer. :T

Yep - i totally agree. My visit to Tesco yesterday cost me £110, whereas the same shopping in asda would have cost me about £80/90. I only went to get some misprices as well !!

ben500

wallace wrote:

What an absolute load of rubbish. You've just managed to insult every security guard Tesco employ, just becaise you have biased views of one or two of them.

For the record, Tesco do not employ security staff, they pay an outside company to provide them. Therefore your argument that shelfpackers are not valued is rubbish, since they get a whole raft of benefits which the security guards do not.

There you go again Wallace I never said anything about Tesco hiring security personel I am fully aware of how they source their security personel and need no lessons from you thank you very much as for my views how do you know they are based on one or two individuals, did you ask the question? no you didn't so don't provide the answer yourself! As for my argument for shelf replenishers not being valued how on earth does it become affected by your assumations? I stand by what I say and as for rubbishing the security at Tesco I did it because they are deserving of it in general in Tesco and in the industry in general and my references to shelf replenishers is not based on the rewards they get but the recognition and respect they get from Tesco as a company.
Do me a favour and find someone else to attribute your drivel to and not me I can think for myself I don't need you to misinterpret my posts for me

Kenny4315

wallace wrote:

I'm afraid in the world of business, nothing is ever as simple as "just hire more staff".

More staff mean increased costs, which could mean higher prices or lower dividend to shareholders. This is not just Tesco I'm refering to, but business in general.

Yeah, it is true more staff 'generally equals more costs' but in this case I don't think that's really true. A dedicated pricer checker down the meat, fish and diary aisle (who could also assist elsewhere), would un-disputedly pay for themselves, in saved overcharges, also sorting the process out is a one-off cost (but the can't be bothered to do this) that would eliminate probably 98% of the overcharges in the first place.

Surely lower levels of staff is more likely to effect the Mr T bottom line, if customers get fed up with things being all over the place, and being overcharged, and move elsewhere to shop. If you want Netto organised shelfs then use Netto levels of staff, but Mr T's won't make the same profit levels.

Lets put this in perspective, what is Mr T's overall Gross Sales (several billion), we have all seen on a frequent basis that overcharging is at least in the region of 0.5% to 1% of the total bill, if the gross sales where only £1bn (£1000 million) then a 1% overcharge that £10million of extra revenue via overcharges, me thinks that the revenue is much higher than this so work it out, its an exceptional amount of cash. :mad:

Kenny4315

Here is the latest CS story to tell you folk, :rolleyes: went into store was overcharged, went to CS, showed her label vs shelf, went back to desk to sort it, she pulled out a calculator and started tapping away, after a minute or so (she did not seem to really grasp the calculator bit) I thought I'd put her out of her misery of working out the difference.

'What are you Up to' I says, 'Working out the difference' she says, 'uum I says 'that won't be necessary I says look at your policy behind you' pointing to it and starting to recite it. 'Don't you know it', cagely she says 'yeah I do know it, but we have been TOLD ONLY TO GIVE THE DIFFERENCE UNLESS THE CUSTOMER SAYS WHAT THE POLICY IS' 'oh dear, not much of an 'OUR PROMISE' (says at top of the board) is it ????

'Yes I agree it is underhand', I could not weasel out of her who had told her this, whether another CS, HQ or the store manager, (but I did get more refund, but it seriously gives me the hump. :mad: :mad: :mad: :mad:

jude123_2

I had a reluctant refund today also. First CS went off to see meat manager and returned trying to tell me I had been charged correctly(something to do weight range). Then I insisted on showing her shelf label and she went off again to get manager. He arrived and removed the shelf label and said I could have the meat at half price as a gesture of goodwill. I mentioned the refund policy and he just told her to refund me. All in all about half an hour to get £12 refund and they were definitely making me feel very uncomfortable and embarrassed about it - will be giving that particular store a miss for a while.

Kenny4315

jude123 wrote:

will be giving that particular store a miss for a while.

I wouldn't I'd be down there for some revenge !!!

Make sure that you wait till CS crowded with customers then plonk a stack of overpriced items on the shelf, try and find as many different items as possible only getting say 2 of each !!!! They ain't to chirpy with 5 incorrectly priced items on the counter infront of a customer queue, when you stand your ground on the policy.

They don't like it UP 'EM.

ben500

jude123 wrote:

I had a reluctant refund today also. First CS went off to see meat manager and returned trying to tell me I had been charged correctly(something to do weight range). Then I insisted on showing her shelf label and she went off again to get manager. He arrived and removed the shelf label and said I could have the meat at half price as a gesture of goodwill. I mentioned the refund policy and he just told her to refund me. All in all about half an hour to get £12 refund and they were definitely making me feel very uncomfortable and embarrassed about it - will be giving that particular store a miss for a while.

I would make a point of visiting sooner rather than later and NOT be intimidated by their actions, you were right they were wrong yet they chose to pile the guilt on you rather than admit their error (if that's what it is) don't be put off by these geeks, they are just trying to cover their own backsides as they know the refund and replace has to be recorded and they at some point in the future may be brought to book for the slack housekeeping which resulted in the error.

ben500

Kenny4315 wrote:

I wouldn't I'd be down there for some revenge !!!

Make sure that you wait till CS crowded with customers then plonk a stack of overpriced items on the shelf, try and find as many different items as possible only getting say 2 of each !!!! They ain't to chirpy with 5 incorrectly priced items on the counter infront of a customer queue, when you stand your ground on the policy.

They don't like it UP 'EM.

I heartedly endorse this method, If they want to play the overpowering corporate bully then turn yourself into a crusader, several different items mispriced is a far more strategic argument than six of the same kind, it also takes the wind out of the sales in the "your just a greedy b*****d" arguement, no need to shout you would be amazed at just how many people will home in on your conversation once you utter the words "I have been overcharged for FIVE different items how can that be?!" It can help if you turn around to the customer with the biggest trolley load in the queue and suggest they check their receipt "Because I only bought 11 items and FIVE of them are overpriced" It does take some guts the first time but its a better buzz than the freebies when you see the looks on their faces!

jude123_2

Kenny4315 wrote:

I wouldn't I'd be down there for some revenge !!!

Make sure that you wait till CS crowded with customers then plonk a stack of overpriced items on the shelf, try and find as many different items as possible only getting say 2 of each !!!! They ain't to chirpy with 5 incorrectly priced items on the counter infront of a customer queue, when you stand your ground on the policy.

They don't like it UP 'EM.

I honestly wish I could! I go in there knowing I'm in the right but I just end up bright red and tongue-tied. Think I'll have to leave the crusade to some braver souls and I'll just make do with the odd freebie here and there.

ben500

jude123 wrote:

I honestly wish I could! I go in there knowing I'm in the right but I just end up bright red and tongue-tied. Think I'll have to leave the crusade to some braver souls and I'll just make do with the odd freebie here and there.

That's fine some of us can and some of us can't we are all different and react to different stimuli in different ways, you rationalise the situation in your head with the thought that.
1 You are genuinely giving them an opportunity to correct the mistake and not fall foul of Trading legislation.
2 They should be thankful that you have taken time out of your normal routine to do so and a small reward of the product free far outways the possible cost to them.
3 They only need refund you once if only they act on the information you have provided.
4 It is their policy and they have invited you to seek refund and replace under these very circumstances.
5 It's great fun, its legal, and you get paid for it! :rotfl: :rotfl: :rotfl: :rotfl: