Tesco misprice policy discussion area

ampersand

arv2k wrote:

undate im no longer banned from my store after a couple of calls to HQ

Excellent news, arv2k -
We'll look forward to reading your first misprice news MkII.....

ampersand

ColinG wrote:

When my wife and I found out about the Tesco policy we made the extra effort to look for items that had a significant change or variation in price, and for a while it did us some good. However, my wife came back home after a visit to Tesco's to inform me that she had been stopped outside the store and spoken to by the manager for "taking liberties". He then accused her of buying way more products than we have ever, accused her of buying for Trade again which we have never, and generally embarassed her outside the store. At no point did he tell her she had the option to go into a private area, just merely carried on "telling her off" outside the busy store. :mad: :mad:
Warning to Tesco's if you want to advertise your policy don't be surprised if people actually benefit from it. :rolleyes:

Hello ColinG,
I realise that others have responded but I have not been to computer for a couple of days and just wanted to add support. I do hope your wife returns and has R&Rs to emphasise the point.
I found your account shocking.

Dalkirst

Ampersand and Phil,i went into the Beckton store again today as again i was in that area and just had to check see if they had done anything.Well the poster is still up,they have taken the ticket off the bacon joint though most are the correct price now apart from there is still one old one there BUT the mackeral strips are still £2 per kilo over priced:mad: .I saw the geezer who told me they will have to send them back to head office there but he was standing with a large group of people in suits.I really wanted to pull him to one side to ask why he had lied but didn't in the end though if he hadn't of been standing there with all these suits i would have done:o .Oh and HO still haven't replied to my 2nd email

Dick_Dastardly_3

Here is a site that you all might wish to look at it details the CPA and its from the DTI :

http://www.dti.gov.uk/ccp/topics1/facts/misleading.htm#faqs

ben500

Dalkirst wrote:

Ampersand and Phil,i went into the Beckton store again today as again i was in that area and just had to check see if they had done anything.Well the poster is still up,they have taken the ticket off the bacon joint though most are the correct price now apart from there is still one old one there BUT the mackeral strips are still £2 per kilo over priced:mad: .I saw the geezer who told me they will have to send them back to head office there but he was standing with a large group of people in suits.I really wanted to pull him to one side to ask why he had lied but didn't in the end though if he hadn't of been standing there with all these suits i would have done:o .Oh and HO still haven't replied to my 2nd email

That is a conversation I would definately have had IN FRONT of the suits!

Dick_Dastardly_3

Been on phone to Head of CS HQ today, following earlier conversations with his CS reps, regarding matter of other night. Came away satisfied that the store had been told the error of there ways, after a lengthy debate regarding various areas of consumer law. Anyway the upshot of it is that the store has had a kick up the backside, and also those members of staff have also had a kick up the backside aswell. If I had been prepared to give my personal details I'd have got a formal letter of apology, but was not prepared to give them these details, I'd rather remain an anonymous thorn in their side.

PeteM

Dalkirst wrote:

Ampersand and Phil,i went into the Beckton store again today as again i was in that area and just had to check see if they had done anything.Well the poster is still up,they have taken the ticket off the bacon joint though most are the correct price now apart from there is still one old one there BUT the mackeral strips are still £2 per kilo over priced:mad: .I saw the geezer who told me they will have to send them back to head office there but he was standing with a large group of people in suits.I really wanted to pull him to one side to ask why he had lied but didn't in the end though if he hadn't of been standing there with all these suits i would have done:o .Oh and HO still haven't replied to my 2nd email

Let me know the next time you expect to pay a visit to Beckton :-)

I've sent my third and fourth e-mails to HO about the Beckton Store, and they have replied in the same way - basically, return to the store, "who will sort out the problem"!
That smells about as good as the air outside the Beckton store!!

They tell me that the store manager has been informed, but I still don't think that they'll do anything different, other than gather and stare.
Go on, stare you mighty gathers, you!

chipbeck

Can anyone tell answer this?
Do Tescos use a national database for their prices. I can't work how things can scan at different prices by region.

Dalkirst

PeteM wrote:

Let me know the next time you expect to pay a visit to Beckton :-)

I've sent my third and fourth e-mails to HO about the Beckton Store, and they have replied in the same way - basically, return to the store, "who will sort out the problem"!
That smells about as good as the air outside the Beckton store!!

They tell me that the store manager has been informed, but I still don't think that they'll do anything different, other than gather and stare.
Go on, stare you mighty gathers, you!

Will do the thing is i don't try the Beckton store that much as the scanners don't work:rolleyes:

Ben i was going to but just thought better of it in the end.I stood there for a while and was thinking about pulling him out of the crowd of 'suits' but couldn't be bothered in the end.

Addy

chipbeck wrote:

Can anyone tell answer this?
Do Tescos use a national database for their prices. I can't work how things can scan at different prices by region.

My theory is that prices are downloaded from a central database, but can be altered on a store-by-store basis. I was told by a CS person that the employees can't be held accountable because the prices all come from H.O.