Tesco misprice policy discussion area

thepearce

Odd_Fellow wrote:

Here here. Tesco's managers clearly have little appreciation for the law.

How about a team of 20 people all go in at the same time, all buy 2 mispriced DVDs, 2 mispriced Joints, 2 mispriced packs of tomatoes, peppers and salmon and stuff 'em for circa £2k having formed an orderly queue at the CS desk.

:-)

Only 20? - Never been bothered about "flash mobs" but this one would be profitable

biglugs

give them chance to change their mind and apologise?

LMAO!!! Ian Paisley will go for tea with The Pope before that happens!

ilikepoints

Make sure you keep your receipt showing the mispriced items - that would provide some evidence that you were banned at the same time as getting refunded for overcharged items at least. Also make sure you have the manager's name. Keep detailed notes on all conversations, send all letters by recorded delivery and perhaps even record phone conversations with Tesco.

Saint_Chris

I regularly go to prescott tescos. Sometimes i pop in for a few bits on my way home from work. Sometimes it is a full shop.

Well tonight i went in and i cringed cause on customer services were the 2 people that i have asked for a few refunds off, in the past. Thanks to this board. I felt as i walked in that they were looking at me. You know when you get the feeling. Anyway i only wanted 2 pints of milk, bounty kitchen roll and cereal. But i just couldn't help myself to have a little look at the misprices.

I foun d3 one was the scottish mince beef, some cheese and some other meat. I just couldn't bring myself to buy any of these. Cause i would have to go to customer services. And see the 2 witches.

Now my plan is if i'm just buying a few bits n pieces. And throwing in a freebie like mince beef, i would also buy some spaghetti and dolmino. so they think i'm making bologonaise. And i never buy more than 2 products. I have even bought 2 packs of lamb, butnot the most expensive and leave a few packs.

But when i get the same girls on customs i always feel awful. So tonight i just couldn't be bothered. if it had been somebody else, i would have go 2 packs of the mince. Although i just don't know where i would have put them. As the freezer is full already, as those gammon joints are massive, and when put next to a duck it is a killer.

Oh and packed kippers are still priced as 68p but shelf says 58p.

katskorner

Just out of interest, has anyone actually spoken to Trading Standards about any of the stores? I was just wondering whether they would be interested in 1p/kg misprices or whether it is too low priority. I haven't had reason to contact them but wondered if anyone else has done so.

halloweenqueen_2

Did you get your ban in writing? Does your picture go up in all tesco stores or does an alarm start if you swipe your clubcard. Interested in how they can police this ban.

ben500

halloweenqueen wrote:

Did you get your ban in writing? Does your picture go up in all tesco stores or does an alarm start if you swipe your clubcard. Interested in how they can police this ban.

Its quite easy to enforce this ban really, anyone requesting refund and replace would qualify

wallace_3

Kenny4315 wrote:

Have been thinking about this in more depth and have concluded that as usual Mr T's managers are completely dopey and have not taken any account on the law, here are some of my reasons :

2. Assuming you have a clubcard then as part of the contractual terms when a sale is made clubcard points are obtained which can if required be used to purchase items from Mr T's store. OOHH DEAR MR T did not think of that, TUT TUT !! :mad: :

The customer does not own the Clubcard points, Tesco does. Hence why the card, vouchers and coupons state that they are the property of Tesco, and have no cash value. The customer has no legal right to demand that Tesco let them spend any vouchers.

Kenny4315 wrote:

5. Under the law of tort, Mr T's owes its customers a duty of care, for cases where a defective product has caused harm or injury, ie glass in cheese, snails in ginger beer, etc, how can the initial complaint be made if not to a store. OOHH DEAR MR T did not think of that, TUT TUT !! :mad:

You don't have to visit a store to make a compaint! You can use the postal system, email, fax, phone etc.

Kenny4315

Rang HQ this morning, said that a member of a consumer forum which I am part has been banned from Mr T's stores for asking for a second refund, asked if this was Mr T's standard policy now, phone went quiet, then put on hold for a while, then came back to me saying it was ABSOLUTELY NOT THE POLICY AS MR T HAVE MADE THE MISTAKE AND THEY ARE GLAD TO HONOUR THE OFFICIAL POLICY. Well thats good news I says as you would clearly be subject to prosecution is this was the case. :mad:

Obviously this is a rogue manager doing it on his own back without authority, maybe more folk should apply some pressure on HQ via a few calls. :rolleyes:

Kenny4315

wallace wrote:

The customer does not own the Clubcard points, Tesco does. Hence why the card, vouchers and coupons state that they are the property of Tesco, and have no cash value. The customer has no legal right to demand that Tesco let them spend any vouchers.



You don't have to visit a store to make a compaint! You can use the postal system, email, fax, phone etc.

That is total nonsense WALLACE (AS USUAL), the clubcard itself is the property of MR T, while the points are under the ownership of the person who acquired them, kept by Mr T until spent. If you have an offer saying buy product X get 100 points then the 100 points form part of the contractual agreement at the point of sale. Its exactly the same as cashback cards that offer 1% cashback as part of the terms.

When vouchers say they have no cash value it is to stop people selling them or exchanging them for cash itself.

I thought Ben500 had already explained this to you fairly recently. :rolleyes:

You have a legal right to be able to in person visit the relevant store at which the product was bought to rememedy your greivance, obviously there are other ways, but many people would wish to exercise this as the first point of call.

Are you sure that you haven't got a vested interest in MR T's because I can't believe you haven't, when on a consumer forum, you do everything possible to defend them when they have consistently breached the law and the rights of consumers on a national scale.

Do you believe it is right for Mr T's to ban someone from there stores for asking for a refund for an over-priced item ? OR NOT ?