Tesco misprice policy discussion area

TKPeters

The CPJ site is down at the mo

Anyone tried emailing him?

abijanzo

First time we've done this today......

went to 4 different tescos and managed to get:

12 x Jem CD's
1 x sex in the city season 1 DVD (15.99)
2 kellys hero's DVD's
1 x Planet of the apes DVD

My husband is fearless and shameless when it comes to Customer Services! I would NEVER have the nerve to be so blatant as to buy 6 CD's in one go...The ink on the receipt had barely had to time to dry before he was in the customer service queue, but hats off to him he managed to do it LOL.
Exchanged some of the CD's/DVD's for ones we actually wanted in different stores....They were happy to do this (said we didnt have the receipt as this could have led to complicated conversations!) as long as we only exchanged for CD's or DVD's.
Ooerr, can't believe it worked!!! :rotfl:

BritBrat

viney wrote:

what is the cpjackson site?

Is it a summary of all the tesco errors?

What is the urL please?]

http://www.cpjackson.co.uk/cgi-bin/misprices/index.pl

MarineBoy

centurion wrote:

Why would you want to bring a private prosecution againest Tescos??

I thought I'd made that clear from my post - although Tesco have this lovely 'policy', unless you're lucky and can shop where the CS team worship you for bringing these to their attention, you might have a hard time getting them to take you seriously.

I don't think that you'd get much support from those of us who have benefited from the odd piece of refunded cheese and who enjoy the perk while it lasts.

You seem to be comfortable with an "I'm alright Jack" attitude, and I would also guess that you've not been stonewalled yet by not only a stubborn and aggressive CS team but also a toothless Head Office 'support line' as well. I'm personally pursuing my grievances in writing but I resent the fact that I have to and worry that the 'average' shopper would have dropped their case long ago.

You would kill this 'cash cow'that is definate.

What's already killing this is actually three-sided: (a) Local Tesco staff not being educated within the law and even how their own labelling and barcoding systems work, (b) the same staff not taking misleading pricing seriously and (c) the cash-cow being 'overmilked' where people buy 6 overcharges when just 2 would do them. No flames please!

All of those things are adding up sometimes to a bitter pill for the staff in individual stores to swallow - but the overall picture for Tesco is that overcharging is reaping big dividends - especially if 9 out of 10 people overcharged fall at the first hurdle of raising a pricing query.

Please let this one drop.

You seem to be pleading for your own benefit here, wherereas I would gladly give up this 'perk' at its current level of proliferation at least, in return for tighter pricing and greater *real* protection for the more vulnerable customer.

Tesco is not the only store to make pricing errors,it is possibly the largest.it is not a deliberate ploy to deceive customers.Why do we need to hit them hard,surely we are already.

In fact, it does amount to a deliberate policy when (a) and (b) occur repeatedly and at a national level. As for hitting them hard - no we're not. Even where individuals take maximum benefit of this policy, it is small fry compared to the overall amount accruing to Tesco nationally in overcharging.

If people are daft enough to not check their receipts for errors then that's their problem.

That is the same attitude that nasty Tesco's Managers have when they expect vulnerable shoppers to read a tiny shelf-edge label rather than innocently take for granted the eye-grabbing large sign showing a lesser price. The consumer laws aimed at protecting those not so able as yourself does not take such an unsympathetic view and I would just want that law to be more immediate and have greater impact where flagrant breeches occur.

Tesco do own the problem

not really

and have a policy to compensate.Trading Standards are well aware of pricing errors,I'm sure they have bigger problems to contend with.

Now you're arguing my case for me. I'd be happy to prosecute myself if it was as easy as the Small Claims Court, if Trading Standards are too busy to do so - and that was my original questions - what are the practical possibiliites of someone bring a private prosecution? Actually, you may have helped me answer my own question - take them to the Small Claims Court! I shall review it in the cold light of day later!

The way you are ranting and raving does not help.

I think, with respect, you have made your own agenda quite clear - that is to help preserve this perk, but I like to think that I have more altruistic motives. Getting these freebies is just one way to highlight to Store Managers what is going on and it is a bit of compensation and fun for my efforts at highlight misleading pricing. If you actually mean that direct and sometimes vocal action does not change things then of course your assertion is historically wrong.[/QUOTE]

Very soon I'm sure that Tesco's policy will be changed bringing it in line with the less generous policies of other supermarkets before long.Perhaps then you will be happy?

What would make me happy? Well, a reasonable result for me would be a commitment to the re-education of store staff in the importance of correct pricing, especially where it has been pointed out to them. Where it *has* been brought to their attention, to express an apology and the appropriate gratitude, and yes, items for free would still seem a fair reward for a customer taking the trouble to report an error. Didn't someone say that Asda gives a few quid in vouchers in such cases? If Tesco withdraw the policy completely it would be too much of an own goal publicity-wise.

In certain stores and at certain times I get some of those things right now, which is good. In other stores or at other times I feel like I want to severely punish the 'bullies' who parade themselves as managers supposedly conversant with consumer law and customer service, but who would seem more at home in Stalag 49! :eek:

philldutton

abijanzo wrote:

Exchanged some of the CD's/DVD's for ones we actually wanted in different stores....They were happy to do this (said we didnt have the receipt as this could have led to complicated conversations!) as long as we only exchanged for CD's or DVD's.
Ooerr, can't believe it worked!!! :rotfl:

I'm all for moneysaving, and aren't particularly fond of Tesco, but that seems like fraud to me.

ben500

I wonder how many of the critics pleading in fear of losing r & r actually knew about the policy before we publicised it here? Who actually owns this cash cow anyway, I have been using this policy since its introduction does that give me more ownership than those who haven't, should those of us in the know have kept quiet for fear of losing our own bonanza, does extended use of this policy give us some right to decide who benefits from it and who doesn't and how many items an individual should be allowed to gather.

Just for the record if you don't want to avail yourself of the policy don't, but as for the rest of us I think you can safely say we will continue to use the policy and in some cases I'm sure show no mercy when filling trollies if the policy dies (which I very much doubt) then so be it the resultant publicity will put Tesco in the light it deserves and hopefully the vast majority of shoppers will become aware of just how poor their pricing integrity is and how much they actually care about it. I for one would much prefer to be able to walk into Tesco make my purchases and leave content that I have paid the price it was indicated I was to pay, I suspect there is still a very very long way to go before that day arrives.

The don't spoil it for the rest of us brigade need to understand if it wasn't for the many contributors that you come here to criticise then you would almost certainly be one of those paying over the odds for their shopping instead of benefitting from this thread.

ben500

philldutton wrote:

I'm all for moneysaving, and aren't particularly fond of Tesco, but that seems like fraud to me.

I don't see how you equate this with fraud, maybe not to your liking maybe even distastefull to some, but fraud? I don't think so.

abijanzo

Coudn't have put it better myself Ben500.

How can it be fraud when Tesco's own policy dictated that they give me a full refund and the product for free? We didn't steal it...they gave it to us. Furthermore, they agreed to exchange a product to the same value...again, we didn't MAKE them...they kindly offered to.
Nothing illegal, nothing fraudulent, just taking advantage of their policy and possibly recouping some of the money they have no doubt overcharged me over the years without me even noticing.
Personally my conscience is clear....but if yours isn't then don't do it!

philldutton

It was more of a question really. I didn't mean any offence, just don't want anyone getting into trouble.

ben500

No offence taken here, its not something I have done nor think I would consider given my circumstances, however if I was say unemployed or on a low income I could see how this could solve Christmas present problems for example, I think its more a question of morals and circumstance rather than fraud but I understand the point you were making it is always best to err on the side of the law to ensure you maintain the moral high ground.