Tesco misprice policy discussion area

redfox

please keep the thread on topic. Bickering and arguing between posters will result in the thread being locked to the detriment of all other users. Thanks.

savingsgirl

Redfox you rock!

Dick_Dastardly_3

--Tony-- wrote:

This is certainly not the case, dont be put off calling HO and use 0800 505555.

Absolutely correct.

Duty manager was given in-front of me a good old ear-bashing from HQ, I could see the smirk just drain away from his face, while my smirk worked in an equal but opposite direction. Best option is to call directly from CS desk or get CS person to do it for you, giving the number off the top of your head 0800 505555.

ben500

!!!!!!_Dastardly wrote:

Absolutely correct.

Duty manager was given in-front of me a good old ear-bashing from HQ, I could see the smirk just drain away from his face, while my smirk worked in an equal but opposite direction. Best option is to call directly from CS desk or get CS person to do it for you, giving the number off the top of your head 0800 505555.

I also endorse this option watch the smirk crack as you recite the number!!!

Joel_4

Just save the hassle and tell them to dial 55555 (whoops thats corporate switchboard).. 1086 internally :P

Joel_4

--Tony-- wrote:

This is certainly not the case, dont be put off calling HO and use 0800 505555.

LOL I never was trying to put anyone off from calling!

In my personal and direct experience of working for CSD for 2.5 years, and being able to read internal logged complaints, 9/10 it is the standard template letter that gets sent back to customers (I even have the template somewhere in my documents lol) saying about how they apologise for a one off incident.

I'm not saying HO cant do anything, but they certainly dont give us a dressing down like people think they do - they'll ring and say "Ive offered Mrs X a refund, would you complete it for us?" and thats it.

I can even recall on numerous occasions having to correct HO too! (like a recent argument that ESSO/Tesco sites DO NOT give points on fuel!)

trevor_john

JOEL = MR T not JUSt an employee p.m.s.l. hahahaha

Dick_Dastardly_3

Joel wrote:

I'm not saying HO cant do anything, but they certainly dont give us a dressing down like people think they do - they'll ring and say "Ive offered Mrs X a refund, would you complete it for us?" and thats it.

Thats another free thanks I have given out, 2 in 2 days, jesus this Tescos thing is effecting my coordination dbndfjbfdjfbdjfn.

I can certainly say I have a letter in my possession that is far from standard of that I can assure you, and I can also assure you that the person in question has had a recent attitude transplant, as a result of the said letter and HQ giving the person a severe going over. :rotfl: :beer:

Joel_4

trevor_john wrote:

JOEL = MR T not JUSt an employee

Yeah, I'm getting a divorce soon though. It's just not working out.

Nah, I only can only take 3 years of peoples moaning for now (if not customers its staff now I'm a team monkey leader), its gonna be time soon for me to jump ship and join the 'S.S. IT Support' I think

Joel_4

!!!!!!_Dastardly wrote:

I can certainly say I have a letter in my possession that is far from standard of that I can assure you, and I can also assure you that the person in question has had a recent attitude transplant, as a result of the said letter and HQ giving the person a severe going over. :rotfl: :beer:

Cool! I think it should be framed and kept - it's very rare not to get the template letter

Head Office and their high horses anyway, bah, who do they think they are

/me runs in the general direction away from Dundee....