Tesco misprice policy discussion area

starlite_2

Joel wrote:

HAHAHAHAHAHAHAH!

Oh deary dear, how many times have I seen a HO referred complaint.

You'd have to get a job there to understand why I laugh so hard at those that think they are gonna get you sacked when they shout "I'LL REPORT YOU TO YOUR HEAD OFFICE!" as they walk out.

Of course...it would be a long drawn out procedure to sack someone on anecdota levidence..
let alone the fact that any companies head office would rather placify the customer through whatever means possible and the store involved won't ever hear about it...

Dick_Dastardly_3

Joel wrote:

I'm only to do what I'm taught to do......

I know that, but the HQ, and your corporate law team are less than impressed with managers defying the HQ policy. It opens Tescos up for a severe penalty, (and it won't be a couple of joints of beef) for both advertising and CPA breaches.

Joel_4

ilikepoints wrote:

I just hope you don't become aggressive and abusive and waste people's time on purpose like at certain stores?

No - never. The only time I would become agressive is if the other party did first - and if they showed no sign of listening/calming down, then I would do as trained and to walk away from the situation.

I've long campaigned within Tesco to have abuse signs like Argos, stating that we dont tolerate abuse, and nor do we HAVE to serve someone just becuase they are stood there gobbing off at us.

But they wouldnt allow it, because it lowers the impression of the standards or something.

The way they try to wiggle out of these things at my store you'd think that there were on some sort of incentive schmeme for not giving refunds?

Yeah - it's called my shares! lol

so i guess I have no where to go if they are more powerful than head office.

It's not that they are more powerful than head office - its more just that they are there dealing with it, and its upto them at the end of the day.

On occasion we do get head office call up and say no, you must give this person a refund - but Ive only ever seen that once.

And the so called 'bollocking' from head office comes in the polite form of an email, that normally just passes on what the customer wrote/sent in - so again, its not exactly someone getting their ear chewed off and getting hurt/upset about it, is it?

Dick_Dastardly_3

Joel wrote:

HAHAHAHAHAHAHAH!

Oh deary dear, how many times have I seen a HO referred complaint.

You'd have to get a job there to understand why I laugh so hard at those that think they are gonna get you sacked when they shout "I'LL REPORT YOU TO YOUR HEAD OFFICE!" as they walk out.

Obviously I have not been in your store or if I have have had no issue !! Edit : With the high quality CS on offer :rotfl:

Joel_4

ben500 wrote:

It is tantamount to pickpocketing its own customers every time they visit the store, it is theft pure and simple.

LOL - you talk as if its intentional!

I work in a store with over 80,000 products, lines, and prices. Now, tell me thats an easy job to monitor every single price on a daily basis!

The system is bad. There are in fact, 2 systems, that don't quite (from the best of my knowledge) talk to each other very well.

The till, which actually charges you the price, and the SEL/POS database, which prints up those nice labels and posters you see.

Every night head office makes changes to SELs/POS - which come down and get printed off - and replaced. Now, there is a 'versioning' system, that when someone changes a label they scan the barcode on it to check its the newest (and hopefully correct) label. This helps, but its still flawed.

You also get kind shelf stackers that dont bother to check the exactly correct product has been put in the exactly correct place. You can moan and moan and moan and moan and moan at them, and they still do it!

There are jobs called price verifying - but again, its almost an impossible mission to keep verifying 80,000 product prices every day, and just not viable. Imagine you being given that task, I'd almost faint at the thought.

Also the problem lies with manfacturers not talking to other people properly, and letting us know that they are doing special 'flash packed' price coffee, or even that they have stopped doing it!

There is a crew of people who work very hard to make sure everything tallies up in the end for the customer - but on the scale of things, its impossible to get it perfect - which is, granted, why we have the promise of overcharging after all.

</rant over> lol

ben500

Anytime the manager arrives with a tattood fatty in tow don't beat about the bush, ask them directly why they feel the need for the presence of a neanderthal during the discussion is it to protect the manager or to intimidate you? tell them you are making note of their behaviour and intend to communicate your experience both to Head office and Trading Standards, you also have ASA to refer your complaint to with regards to not fulfilling nationally published promises.

The tattood fatty is generally only there because he gets to wear a microphone attached to an earpiece like his heros on Phoenix Nights try striking up a conversation with him using words of multiple syllables he will soon find something far more important to do like making sure nobody goes through the little "no entry" barrier to the right of the entrance barriers

spa2k

ben500 wrote:

Anytime the manager arrives with a tattood fatty in tow don't beat about the bush, ask them directly why they feel the need for the presence of a neanderthal during the discussion is it to protect the manager or to intimidate you? tell them you are making note of their behaviour and intend to communicate your experience both to Head office and Trading Standards, you also have ASA to refer your complaint to with regards to not fulfilling nationally published promises.

The tattood fatty is generally only there because he gets to wear a microphone attached to an earpiece like his heros on Phoenix Nights try striking up a conversation with him using words of multiple syllables he will soon find something far more important to do like making sure nobody goes through the little "no entry" barrier to the right of the entrance barriers

Tattooed fatty....what a compliment!!!

Do you actually call the security managers tattooed fatties to their face or is it a derogatory term that you reserve specifically for the safety of an internet forum?

nannaC

bylromarha wrote:

I'm never asked to price check when I mystery shop.

So can I safely assume that you moan to billyo in Sainsbury and all the other supermarkets who don't have r+r when you have a 5p misprice in their shops too? Or would you still complain so loudly if Tesco removed R+R?
I know I would, but as OH says, quite kindly, I'm bolshy. (He even said it sleeptalking to me once. 1 in 3 people he quoted to me were bolshy that night:rotfl: )

I'd quite like to see you in action!

YUP was once called a Trotsky on TV for sticking up for others [took it as a compliment] Have also taken a well known Bank to the Omdudsman. Government policies have also come in for a bashing from me.

nannaC

Joel wrote:

On occasion we do get head office call up and say no, you must give this person a refund - but Ive only ever seen that once.
QUOTE]

Better make that Twice now, I rang HO this week over a refusal or R&R and guess what. The lovely bloke from Dundee rang me back about 10min later to tell me HE had instructed the store to give me a full refund, and I could keep the product. He appologised for the store NOT FOLLOWING NATIONALLY ADVERTISED COMPANY POLICY

mrpastry

The tesco policy is one that gets the customers to do Tescos job for them.
However having been to my local store and got 3 cds and some chicken all on different days over a 3 or 4 month period I am followed around the store by security and watched by floor walkers with their mics on,I really feel like turning round and saying something,quite amusing at times but tonight took my daughters to get some ice cream,no security on door,but within 1 min they were following us...... what do you do???
I've done nothing wrong just helped Tescos to get their policy right......my total gain from the overcharging totals £30 approx,quite cheap compared to what they could've been fined.