Signing up for call1899/18866/18185

leesharp

Hi,

having just read an artical in the newspaper about 0hate hundred numbers,
i know we all dont use them,but sometimes we have no choice,my wife suggested that we should have a national dont use 0hate numbers day:-)
Just a thought:D

Lee Sharp

Heinz

What's the problem with 0800 (and 0808 and 0500) numbers?

They're free to call from a landline.

leesharp

Hi,
i think my wife meant the ones that you pay for,
0845,0870 etc ,This was posted on the wrong board

Lee

littleirishboy

Hi Folks,

I recently signed up for Virgin media package phone and broadband. I have used 18185 for a few years now and was wondering if the 0808 number for the access to 18185 is Free from virgin (i.e. no pence per minute charge AND no connection charge) I dont want to start using them heavily and find out that i get charged for this number by Virgin......I do understand (only found this out by reading this thread) that 18185 charges more per call for some numbers through cable.....does anyone know why this is?

BTW- I have tried to phone Virgin to see if they charge for this call and was so an noyed when they could nopt tell me what the charge was either free or not.......They could tell me 0800 numbers were free but not if 0808 numbers?

thanks for any help.

Simon

cazmeg

Is anyone having problems with 18185? I have been using it for over a year, but yesterday its stopped working. I cant get onto the website and I phoned and was told to log on for an important message. But I cant!

Heinz

cazmeg wrote: »

Is anyone having problems with 18185? I have been using it for over a year, but yesterday its stopped working. I cant get onto the website and I phoned and was told to log on for an important message. But I cant!

That sounds to me like as payment called a month or two ago has failed and you need to clear your account by making a BACS payment direct to Connect telecom.

This happened to my step-daughter with 1899 (we've no idea why the DD call was declined - it was for £2.58 so certainly wasn't due to lack of funds) and that was what she had to do. The DD call for the December 2006 invoice allegedly failed in January but she was able to continue using 1899 until mid-April - when access was suddenly denied - so it may be a while back.

Check your e-mails. She had one in April (which she hadn't even seen because 1899's e-mails bypass her inbox and are automatically sent straight to a 'Telephone' file in her e-mail account and she doesn't check them regularly) which was titled 'Payment of your 1899 invoice has failed (invoice no 123456789/7) !!'.

She was able to log into her account to see the message there too. That contained similar details of how to make payment to re-activate her access to 1899.

The e-mail (it's from 1899 so one for 18185 may have different bank details) read:

Dear 1899 customer,

We are sorry to inform your bank has declined payment. This could be due to several reasons but unfortunately our creditcard acquirer is not in a position to inform us of the reasons why a card payment has been declined. However to ensure you can continue making discount calls we would like to request alternative payment of your invoice.

There are two ways to settle your outstanding amount of £ 2.58 **

1. Change your payment details
To have the outstanding amount collected from a different credit/debit card please go to customer login. Once logged in please click the link 'Your personal details' and follow the instructions to change your payment details. Please note that if you change your payment details we will automatically try to collect from your new credit/debitcard; therefore there is no need to transfer the funds once you have changed your card details.
If you enter new credit/debitcard details please ensure your card is valid (see the valid from date on your card) as we will immediately try to re-collect. If your card is not valid yet please wait until it's valid before entering your new details.

If several previous attempts to collect the outstanding balance have been unsuccessful and you receive the message that we will not accept new payment details you can only settle the outstanding amount via online banking.

2. Online banking
Please go to customer login to view instructions how to pay by bank transfer. Please ensure to mention your customer number 987654321

Unfortunately we do not accept cheque payments or postal orders.
It may take up to 7 working days before your payment is received and processed.

You can view your itemised invoices online on www.1899.com. Once logged in click on “Your online itemised invoice” or “Invoices / Itemised calls” at the bottom of the page where you will find all your invoices listed. By clicking on “Invoice” or “Itemised calls” you can see an itemised list of all the calls you have made.

Kind regards,
1899 Credit Control
www.1899.com when making a payment. We match payments by customer number therefore if you do not mention your customer number as a description your payment may not be automatically added to your 1899 account.

ilikepoints

Just checked my 1899 bill online and they seem to be overcharging on the calls. I have an NTL line and only really use it to call mobiles during the daytime and weekends.

These calls are supposed to be 10p per minute plus the 4p connection charge. However I have a call lasting 8 mins 44 seconds that has cost 95p.

Do they bill customers by the second or is it rounded up to the minute like NTL? Even if they are rounding up surely it should only be 94p?

is there some hidden charge i've missed or have i been ripped off?

btw all the calls are charged in this way - i.e. none seem to add up.

Heinz

ilikepoints wrote: »

Just checked my 1899 bill online and they seem to be overcharging on the calls. I have an NTL line and only really use it to call mobiles during the daytime and weekends.

These calls are supposed to be 10p per minute plus the 4p connection charge. However I have a call lasting 8 mins 44 seconds that has cost 95p.

They round up to the next minute now.

Although I agree 1899's website indicates the cable users' connection charge is 4p, it went up to 5p some time ago for those of us on BT lines (i.e. using the 1899 prefix rather than the 08081708708 gateway number) - so I suspect they've just forgotten to update that entry.

Doonhamer

What is wrong with 18185, I've beed trying to sign up for the last 2 days and their web site just hangs on a createuser aspx page. Can anyone get it to work? Tried from work and home with two different laptops, both using IE7.

Heinz

Doonhamer wrote: »

What is wrong with 18185, I've beed trying to sign up for the last 2 days and their web site just hangs on a createuser aspx page. Can anyone get it to work? Tried from work and home with two different laptops, both using IE7.

Their recent change of accounts software appears to have been the cause. I've just tried (IE6) and got the same 'hang'.

I then tried sending a report via their FAQ webmail facility but the message wouldn't go because the leading zero of my phone number was deleted when I tried to send the message - and a popup told me "The entered telephone number is incorrect (should be only numbers and 10 or 11 digits in length)."

I've now sent an ordinary e-mail to [EMAIL="service@18185.co.uk"]service@18185.co.uk[/EMAIL]

Good afternoon.

I think you have a problem with your new software – I have seen a number of reports on the forums of people being unable to sign up for your 1899, 18185 and 18866 services.

Apparently, clicking the ‘Next' button on the bottom of https://myaccount.finarea.ch/114/CreateUser/CreateUser.aspx results in the page ‘hanging’ and, after a while, people just give up. I have tried it myself and the same happened to me.

Additionally, I tried to use the webmail service for this message but, after entering the 11 digits of my 01234567890 phone number correctly, I noticed the leading '0' was deleted when I tried to send the message and the below pop-up box then appeared!