Paid for mattress and wool bedding paypal, seller is not replying to my emails or tel

Taffyscot

nickyt wrote: »

Is he a new user? and also what paypal protection did they have?

I do not know what you mean nicky what paypal protection did he have? Oh yikes starting to get butterflies again. I bought some stuff off another new user a while ago but they were just selling stuff for their mum and they do not use ebay a lot. I thought this was the case with this person. I did have reservations and did not bid the first few times but he was answering people's questions and seemed genuine. Gulp oh dear.
Paypal protection did he have? I am naive and clueless here don't know what it means. Taffy

nickyt

When you seethe listing look down the right hand side, you will see

Buy safely
then their paypal protection it looks like this
2. Check how you're protectedFree protection up to £500 when

soolin

The seller protection thingy though only applies to the ebay auction as it depends on the sellers feedback. There are different rules for purchases outside of ebay.

nickyt

Sorry soolin did not know was just trying to see if they were covered somewhere.
Could I just ask where you find out about being protected when buying of ebay please as I cant find it on their help pages.

wornoutmumoftwo

You can find out more about the protection on Paypal site (owned by ebay I believe); this is a summary;

Dispute resolution on PayPal purchases.

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center. Through it, you can file a claim against:

• A physical good that you paid for but never received.
• A physical good you purchased on eBay that is significantly different than what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in our User Agreement.

Taffyscot

After wornout advised me in a pm to email seller through ebay and give him a deadline I have just heard from him. by email. He is in Spain and his brother was supposed to see about getting the parcel ready for the courier. He says he won't be back until next Friday and will sort it out then. I hope he is speaking the truth. Felt a huge sense of relief when I heard from him but still niggling at the edge of my mind is the 3 feedbacks. Thanks all for your help particularly wornout mum. Fingers crossed for me. I have read some of the paypal advice on conflict but it says there is a time frame which to apply so again I worry. Taffy

wornoutmumoftwo

Did you use a credit card to pay via paypal?

Also, my first sale on ebay (years ago) was for £150 and I had a feedback of 0

The scammers can simply create postitive feedback using their other id's, or buy ebooks etc for a penny and usually have more then 3, he could just be a new and inexperienced seller, you have done as much as you can so try not to worry too much for the time being.

Not sure what the time scale is on pp though

stokechick16

Im sorry to hear about your husbands illness. Im am not an ebay expert but i think you can only make a claim for upto 45 days - something like that, i think anyway. Good luck, keep us updated xxx

Taffyscot

thanks for all your replies. ok so it is 45 days that is good to know anyway. Lots of time left. Nah my partner is great, manages really well, doesn't complain just thought I would treat him and hopefully relieve some of his pain but could ill afford to do really that is why I am so freaked out. Thanks anyway, whew calm down now. taffy

zzzLazyDaisy

Just to give you a bit of comfort - two years ago I bought a camera on ebay for £200. That was an awful lot of money to me, but it was a great price for the camera. The seller had good feedback, but fairly low.

I sent a message asking for quick delivery as I was going to visit my new grand-daughter and wanted the camera to take photos of her.

The camera didn't turn up, the seller did not reply to e-mails, and I began to panic. Even more so when I got an email from the seller's brother, telling me that the seller had gone to Pakistan for a month on urgent family business and would sort it out on his return.

So I panicked some more. But actually the seller did return and the camera did turn up - and it was perfect.

So I don't blame you for panicking, but this all may be the truth. Hope so anyway.

Do let us know what happens.