BT Retail - new line installation offer: £29.99

collywollys

just sold my soul to bt on this offer.

already with them for line rental but i'm moving and their is no line in the new house!

women in customer service was brill, went through smoothly - lets hope the next 18 months do to :rolleyes:

Ypaymore

collywollys wrote: »

just sold my soul to bt on this offer.

already with them for line rental but i'm moving and their is no line in the new house!

women in customer service was brill, went through smoothly - lets hope the next 18 months do to :rolleyes:

Dont forget you must place 10 chargeable calls or inclusive calls per month through BT.:D

handala48

Dru84 wrote: »

The deal is open to all. - ordered mine yesterday. They said however they'll charge the full £125 and refund the £95 over the contract :mad:

hmmm-- i was told it was for customers transferring from virgin media... was told that 125 could be spread over 6 months thiugh.

have decided to try again tomorrow, even thiugh the custom service guy put me on hold, and presumably checked with a colleage/supervisor. Still will try and try again...

Heinz

handala48 wrote: »

hmmm-- i was told it was for customers transferring from virgin media.

Yes, keep trying until you find one who can actually read (there's no mention of such a thing in BT notice 25/08).

Better still, ask the operator who says such a thing to specify where in the notice that 'condition' is mentioned.

handala48

Heinz wrote: »

Yes, keep trying until you find one who can actually read (there's no mention of such a thing in BT notice 25/08).

Better still, ask the operator who says such a thing to specify where in the notice that 'condition' is mentioned.

True, but it does say 'for eligible residential customers' ... anything can be meant by that!

But I will be trying again

handala48

Update They agreed to the 29.99 connection charge the 'trick' seems to be not to speak with a sales customer advisor, but with customer services. The glitch was that I will be probably (99% sure) be moving within the 18 months, and if the new place is not on the same exchange then I would be in breach of contract/have to disconnect then I would owe what is left on the contract. So it MAY end up costing me more.

andrewmp

I should be moving home soon and I checked to see if I would have to pay anything to move. They took my new postcode to be and said it would be free of charge!!!!

I just hope I get the same news once I am ready to move!

billsavings

andrewmp wrote: »

I should be moving home soon and I checked to see if I would have to pay anything to move. They took my new postcode to be and said it would be free of charge!!!!

I just hope I get the same news once I am ready to move!

When moving to a new property if it has has had a BT phone service in the recent past and the line still has a dialling tone, it should not cost you anything to get your line working again .


http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_popup_article.php?p_faqid=8311

andrewmp

billsavings wrote: »

When moving to a new property if it has has had a BT phone service in the recent past and the line still has a dialling tone, it should not cost you anything to get your line working again .


http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_popup_article.php?p_faqid=8311

Thanks, lets hope they don't disconnect it between now and then!

doveman

Can anyone explain what "inclusive" calls covers?