PPI Reclaiming discussion Part II

HappierGirlNow

I'm going to sort out all my paperwork this weekend and then I'll get back to you. I am positive that I received very little information relating to the ppi. Also aware that at the time of being sold this ppi I explained that my work was sporadic but did quote them how much I earned upon my commissioned work.

I was on annual leave yesterday when I decided to pursue this with Money saving expert but I will be back over the weekend. Thanks for your assistance.

di3004

HappierGirlNow wrote: »

I'm going to sort out all my paperwork this weekend and then I'll get back to you. I am positive that I received very little information relating to the ppi. Also aware that at the time of being sold this ppi I explained that my work was sporadic but did quote them how much I earned upon my commissioned work.

I was on annual leave yesterday when I decided to pursue this with Money saving expert but I will be back over the weekend. Thanks for your assistance.

We are here for you hun, so just post up when your ready if you require any help.;)
Anytime.

Di.
x

Tron_ess

spoll wrote: »

Marshallka I think you may have hit the nail on the head here - just looking at the letters from Norton in the small print it says that Norton Finance is an appointed representative of Norton Insureance Services

I'll get in touch with the FOS again and see if this makes any difference...fingers crossed

Spoll - def need to go back to FOS. They are confusing themselves!!!

Norton Finance are appointed Rep of Norton Insurance - as you spotted. They have been regulated for non investment insurance since Jan 05 (since FSA regulated this sector).

FOS confusing the issue re the April 07 thing - this was the date FOS took jursidiction over CCA (Consumer Credit) complaints. FOS have kinda missed the point and should investigate this under compulsory jurisidiction as PPI sale by Norton. With the PPI complaint volumes they are facing probably no surprise they're messing up a few .... keep at it.

di3004

Tron_ess wrote: »

Spoll - def need to go back to FOS. They are confusing themselves!!!

Norton Finance are appointed Rep of Norton Insurance - as you spotted. They have been regulated for non investment insurance since Jan 05 (since FSA regulated this sector).

FOS confusing the issue re the April 07 thing - this was the date FOS took jursidiction over CCA (Consumer Credit) complaints. FOS have kinda missed the point and should investigate this under compulsory jurisidiction as PPI sale by Norton. With the PPI complaint volumes they are facing probably no surprise they're messing up a few .... keep at it.

Thanks for adding this Tron_ess;) .

I'm sure Spoll will be here soon enough to read this, cheers hunni.

And I agree these firms always like to make a note of this April 2007 issue where it was really Jan 2005 and before. (basically a fob off to the FOS and the consumers).
If they were covered by these prior to April 2007 then there is no reason why the FOS cannot look at the complaint, rules are rules.:D
I would definately argue this issue.

Thx again.
Di.
x

Loulou1513

marshallka wrote: »

I wouldn't send another letter until you get their response first. Then in the next letter you have to go at them with everything you have. You could email them as well but you have to wait for them to send out a final response to you within 8 weeks of making the complaint and then you can take this complaint to the FOS if they say no. I would just wait a while but its entirely up to you. I really hope you win given the headache they have given you.

Maybe another letter would not hurt, depends how long ago you sent the first or just send them an email.

Hi Marshallka. I only sent the first one on Monday. I wasn't sure who I would email it to if I did send them one. As they have an ordinary email address and a complaints one too.
I've been wondering too, if I got my money back, what will happen to the loan I've got outstanding? Would I just pay it back at a lesser monthly amount coz there wouldnt be any insurance on it? I'm not sure what happens when ppl win their case.
I bet you're sick of seeing my name today!! LOL
Cheers.;)

marshallka

Loulou1513 wrote: »

Hi Marshallka. I only sent the first one on Monday. I wasn't sure who I would email it to if I did send them one. As they have an ordinary email address and a complaints one too.
I've been wondering too, if I got my money back, what will happen to the loan I've got outstanding? Would I just pay it back at a lesser monthly amount coz there wouldnt be any insurance on it? I'm not sure what happens when ppl win their case.
I bet you're sick of seeing my name today!! LOL
Cheers.;)

If you email then i would email it to the complaints email addy and also tell them that a hard copy has been sent as well.

Lets say that you won this claim, if you won through the Ombudsman then the Ombudsman aims to put people back into the position they would be in if they had not had the PPI at all and also add 8% interest too. If you still have a loan most of the time your loan is rescheduled at this point and the ppi is paid back as a cheque. Some companies have been known to offer the refund and then take the money back and repay off some of the loan with it. Either way you are put back into the position as if you never had the PPI. If the PPI is from a settled loan then they generally pay you a cheque.

di3004

Loulou1513 wrote: »

Hi Marshallka. I only sent the first one on Monday. I wasn't sure who I would email it to if I did send them one. As they have an ordinary email address and a complaints one too.
I've been wondering too, if I got my money back, what will happen to the loan I've got outstanding? Would I just pay it back at a lesser monthly amount coz there wouldnt be any insurance on it? I'm not sure what happens when ppl win their case.
I bet you're sick of seeing my name today!! LOL
Cheers.;)

Everyone is only happy to help you hunni, so fire away with all.;)

Now if your loan is still active, the insurance will obviously be deducted from this and refunded to you, plus interest and 8% interest a court would award.

I assume they would have to reschedule your repayments hun, but I'm sure others that have been in this actual position with the loan still active will tell you more.;)

Di.
x

marshallka

Tron_ess wrote: »

Spoll - def need to go back to FOS. They are confusing themselves!!!

Norton Finance are appointed Rep of Norton Insurance - as you spotted. They have been regulated for non investment insurance since Jan 05 (since FSA regulated this sector).

FOS confusing the issue re the April 07 thing - this was the date FOS took jursidiction over CCA (Consumer Credit) complaints. FOS have kinda missed the point and should investigate this under compulsory jurisidiction as PPI sale by Norton. With the PPI complaint volumes they are facing probably no surprise they're messing up a few .... keep at it.

Spoll did ring the FOS again after i found this out and apparently they can now send the complaint back in on the info yesterday. I am glad to see someone is looking out for others here. Thanks for that, but if you see the posts made by spoll just after this one it stated that they could resend the complaint in and it would be looked at again.

Tron_ess

ammeraslam wrote: »

Conkers are charging me 25% + vat for money that I will not see. They have canceled my PPI for the remainder of my loan and are charging me for it. I told them that I could have paid a £10 admin fee to the loan company and got it canceled myself. They have recovered what I have paid in the past to the loan company. I don't see why I should be charged for something that I have not even paid for.
Can someone help me please?
THANK YOU.
Ammer.

Ammer
really worth putting some background to this as not clear.
Its normal for these claims companies to charge 25% of what they reclaim - but not clear from what you've said if that is what you mean.

As others have noted - these companies are almost as bad really - as all they are doing is everything you can legitametely do for yourself. You're basically paying for their time and more importantly persistence. Provided you can invest a little time yourself, and are persistent you'll achieve the same outcome without giving up 25%!

marshallka

Tron_ess wrote: »

Ammer
really worth putting some background to this as not clear.
Its normal for these claims companies to charge 25% of what they reclaim - but not clear from what you've said if that is what you mean.

As others have noted - these companies are almost as bad really - as all they are doing is everything you can legitametely do for yourself. You're basically paying for their time and more importantly persistence. Provided you can invest a little time yourself, and are persistent you'll achieve the same outcome without giving up 25%!

Well said Tro_ness, we have had some people on the last couple of days that we thought were touting for business and it is something people can do for themselves. If they come unstuck we all help each other. (as far as we are able to - a bit the blind leading the blind at times) but we get there. We are one big happy reclaiming family here.