PPI Reclaiming discussion Part II

nothingwitty

I wrote to GE money a number of weeks ago about PPI which was added to my application in 1997 when I opened a Burton account. I was a student at the time.

A few weeks later, I received a phone call from GE Money saying that if I could prove I was a student at the time, GE Money would refund my PPI payments up until my account was closed in 2002. I was advised by GE Money that a letter from my Uni would suffice as long as it stated the dates when I was in full-time education. I wrote to my University and got the letter and sent it off to GE Money, registered post. I phoned them a week later and was told everything was in order and I should expect a refund within the coming week to ten days.

About a week later, I received a letter from them saying that my letter from the Uni would not be accepted as evidence after all and that they now required me to provide a copy of my national insurance contributions for the time I took out the Burton card and that if I provided these statements they would issue a refund.

At this point I sent of an SAR.

Last week I spoke with them again to check the progress of my claim and they maintained that I had to send copies of my 1997 NI contributions before they would refund my payments. I said I would not provide the copies as they seemed to be constantly changing the goalposts and I did not trust they would honour their promise if I did provide the contribution statements.

Today I spoke with them and they are sending a Final Response as they view the matter as closed. I was not happy but said I would continue my claim on receipt of my statements within my SAR result. About a half hour later I got a call from the SAR team saying they would not provide statements pre 2002 as they did not have to. They denied they know how much PPI was paid and said all they will send is copies of my recent conversations with them etc.

My claim is now dead as far as I can see. GE Money have used all of their power to crush my claim. Any advice on anything I can do?? Do I just give up? I REALLY don’t want to give up…. :-)

nothingwitty

I forgot to mention... GE Money sent me a copy of the original loan agreement from 1997 which I have. In the agreement it is marked clearly that I was a student and none of the 'employed'/'unemployed' boxes are marked i.e. at the time I was not asked whether I was working, which I was not....

marshallka

Tribby wrote: »

sorry, not very good at this yet!
Re UK Loans Group - the address I got off Yell.com is:
145 Whiteladies Road, Clifton, Bristol BS8 2QB
I don't know if they're in liquidation or what but the tel no on Yell.com is not recognised and I can't seem to find any more updated information. I haven't actually dealt with them since 5 years ago +
Any advice would be gratefully received

Hi Tribby

all the info is here
http://www.fsa.gov.uk/register/firmBasicDetails.do?sid=117362

It looks like they are no longer authorised anyway but at least you have more info and firm ref number etc.

Click on the red bits for contacts and previous names etc and its gives you a good background.

From this they were regulated by the FSA from 31/10/04 to 03/03/06

It says contact for complaints
Nicholas William FencottAddress:145 Whiteladies Road
Bristol
Somerset
BS8 2QB
Phone:
Fax:
Email:
Website:
44 0117 973 1000
44 0800 620 555
[EMAIL="resp@ukloansgroup.co.uk"]resp@ukloansgroup.co.uk[/EMAIL]

Don't know if this is still the contact but worth a shot.

catinthehat1

nothingwitty wrote: »

I forgot to mention... GE Money sent me a copy of the original loan agreement from 1997 which I have. In the agreement it is marked clearly that I was a student and none of the 'employed'/'unemployed' boxes are marked i.e. at the time I was not asked whether I was working, which I was not....

GE Money seem to be very tricky, if you saw my earlier post, I'm claiming credit card charges through them - which I put a claim through to FOS, who have passed it on to FLA - I suppose you could call/email FOS explain the situation and they may say to you you need to go through someone else with your complaint - I would definitely carry on - don't give up

lakelander_2

Dear All,

I was sold a PPI with a Woolwich mortgage in 1995. At the time I was on a fixed term contract and wonder if I have been mis-sold. I realised they would not pay-out if I became unemployment after the contract finished, which was my main concern, but I was encouraged to take it out anyway because of the disability and sickness cover (I work for a university so that was OK for me too really). Later on the I re-mortgaged the woolwich taking out an ISA mortgage, and the original policy was switched to the new product (Open Plan). When I moved house I moved to another mortgage provider, but by then had forgot about this PPI policy - in fact I thought it was a term life policy. Only when I started to take an interest in MSE and sorting my finances out in detail did I realise what I had.

It turns out Woolwich was acquired by Barclays and they moved the insurance business to Dublin basically to avoid their dodgy dealings being exposed to scrutiny, or at least that's what it seems to me from this article in the Guardian, which is pretty shocking:

http://www.guardian.co.uk/money/2004/mar/08/business.insurance

I read the MSE article on PPI reclaiming, but I couldn't work out if I fell into the class of people who can claim, and I reckoned I'd probably be unlucky with it, so I just wrote to them in July cancelling the policy (once I tracked the Ireland office down which wasn't easy!). However, they are continuing to take direct debits.

So the advice I'm seeking is:
- has anyone else had a successful claim from Woolwich / Barclays for PPI being sold to people on a fixed-term contract.
- can I claim anything as the policy payments have continued even though I've not had a mortgage with them for years?
- if I successfully get them to cancel the policy can I still claim back later on if I find out there was mis-selling to me?

Thanks Everyone!

marshallka

Tribby wrote: »

I probably have (I'm a bit of a hoarder) so I'll have a look tonight and see
Thanks

Tribby, left a post for you above.

marshallka

nothingwitty wrote: »

I wrote to GE money a number of weeks ago about PPI which was added to my application in 1997 when I opened a Burton account. I was a student at the time.

A few weeks later, I received a phone call from GE Money saying that if I could prove I was a student at the time, GE Money would refund my PPI payments up until my account was closed in 2002. I was advised by GE Money that a letter from my Uni would suffice as long as it stated the dates when I was in full-time education. I wrote to my University and got the letter and sent it off to GE Money, registered post. I phoned them a week later and was told everything was in order and I should expect a refund within the coming week to ten days.

About a week later, I received a letter from them saying that my letter from the Uni would not be accepted as evidence after all and that they now required me to provide a copy of my national insurance contributions for the time I took out the Burton card and that if I provided these statements they would issue a refund.

At this point I sent of an SAR.

Last week I spoke with them again to check the progress of my claim and they maintained that I had to send copies of my 1997 NI contributions before they would refund my payments. I said I would not provide the copies as they seemed to be constantly changing the goalposts and I did not trust they would honour their promise if I did provide the contribution statements.

Today I spoke with them and they are sending a Final Response as they view the matter as closed. I was not happy but said I would continue my claim on receipt of my statements within my SAR result. About a half hour later I got a call from the SAR team saying they would not provide statements pre 2002 as they did not have to. They denied they know how much PPI was paid and said all they will send is copies of my recent conversations with them etc.

My claim is now dead as far as I can see. GE Money have used all of their power to crush my claim. Any advice on anything I can do?? Do I just give up? I REALLY don’t want to give up…. :-)

They legally have to keep records for 6 years and that is all. As your claim is going back further then unless you take this to the courts (and it could still be thrown out purely as it is time barred) you have little chance of any help from the authorities on this one i am afraid. Courts are your only option and like i say they could throw it out as time barred.

marshallka

lakelander wrote: »

Dear All,

I was sold a PPI with a Woolwich mortgage in 1995. At the time I was on a fixed term contract and wonder if I have been mis-sold. I realised they would not pay-out if I became unemployment after the contract finished, which was my main concern, but I was encouraged to take it out anyway because of the disability and sickness cover (I work for a university so that was OK for me too really). Later on the I re-mortgaged the woolwich taking out an ISA mortgage, and the original policy was switched to the new product (Open Plan). When I moved house I moved to another mortgage provider, but by then had forgot about this PPI policy - in fact I thought it was a term life policy. Only when I started to take an interest in MSE and sorting my finances out in detail did I realise what I had.

It turns out Woolwich was acquired by Barclays and they moved the insurance business to Dublin basically to avoid their dodgy dealings being exposed to scrutiny, or at least that's what it seems to me from this article in the Guardian, which is pretty shocking:

http://www.guardian.co.uk/money/2004/mar/08/business.insurance

I read the MSE article on PPI reclaiming, but I couldn't work out if I fell into the class of people who can claim, and I reckoned I'd probably be unlucky with it, so I just wrote to them in July cancelling the policy (once I tracked the Ireland office down which wasn't easy!). However, they are continuing to take direct debits.

So the advice I'm seeking is:
- has anyone else had a successful claim from Woolwich / Barclays for PPI being sold to people on a fixed-term contract.
- can I claim anything as the policy payments have continued even though I've not had a mortgage with them for years?
- if I successfully get them to cancel the policy can I still claim back later on if I find out there was mis-selling to me?

Thanks Everyone!

Hi, this is another that was sold over 6 years ago and you have little chance of going to the FOS on this. The courts are your only option here and there is a chance it could be thrown out and they state the limitations act. It is risky but it depends on how far you want to take it.

spoll_2

marshallka wrote: »

Just because a company is registered at the FSA on a certain date does not automatically say they were registered to sell insurance on that date but as of 14th January, 2005 all firms that entered into the sales of insurance had to be regulated so as your sale was in 2006 if Norton actually sold the insurance then they should have been regulated. What i cannot understand is the fact that the FOS have said they were not???? This is very confusing.

Did Firstplus tell you that Norton actually sold it to you. Also was this policy a FIrstplus policy, one of the 5 year ones and with a cashback thing attached... I wonder if FIrstplus actually sold you this and Norton only advised and Firstplus are trying to wriggle out of it. Do you remember any of it...

Well just spoke to FOS and the guy said that Norton Finance didn't come under their jurisdiction until April 2007 and therefore they can't investigate and the only way forward is to go down the legal side of things.

Gutted about this!!

marshallka

spoll wrote: »

Well just spoke to FOS and the guy said that Norton Finance didn't come under their jurisdiction until April 2007 and therefore they can't investigate and the only way forward is to go down the legal side of things.

Gutted about this!!

Then perhaps you could go down this way then. I would now hold Firstplus responsible for letting an "unregulated" advisor sell you insurance and state under section 75 of the Consumer Credit Act you are legally giving them equal liability

http://66.102.9.104/search?q=cache:2c7qgvbyEbwJ:www.oft.gov.uk/shared_oft/reports/consumer_credit/oft303.pdf+section+75+equal+liability&hl=en&ct=clnk&cd=1&gl=uk

We really need Tiggrae to advise here but she always tells people to hold them equal if the company that sells it is having none.

I would have a read of the link above and do another letter to FIrstplus

Also another idea here is to write back to Norton Finance and tell them that you are going to make a complaint to the OFT and FSA about their taking part in activities that they should have been regulated to do so. I would also say you are going to write to the OFT about their fitness to hold a consumer credit licence too. You could take them to the courts for misrepresentation in that they sold you a PPI premium on the understanding that you thought they were regulated by the FSA at the time of the sale and they were not. I would also state this in your letters to them and give them 14 days for a full and final settlement.

Also write to Firsptlus and tell them that they allowed a company to sell one of their products that was not regulated to do so. They should have know this and there fore you hold them equally responsible in any proceedings you make.