More Primus billing errors (update)

littlemissmoney

Arghh. My bill is wrong again this month :mad: :mad: :mad: They still haven't sorted out their problems.

cajef

Obviously some people are still getting problems, I sympathise must be annoying.

I have just checked mine and it is correct, for the second month running but I did initially bend someones ear followed up by an email a couple of months ago threatening to leave if they didn't get it right.

steven_cardwell

littlemissmoney wrote: »

Arghh. My bill is wrong again this month :mad: :mad: :mad: They still haven't sorted out their problems.

3rd month in row they have tried to overcharge me, now it is starting to become really annoying.

Always, got the "refund" so they have only taken what the bill should be, but after promises the billing dept would sort my bill out, so i am paying the £29.99 my package is, low and behold, the following month another bill for £36.47.

How many times do i have to hear that they will get the "problem" sorted, only to find they haven't the following month, and i use the word month loosely, as it has started to become a lottery just when in the month, Primus will bill, 3 months ago, it was the 22nd, this month, they are looking at the 2nd, last month was the 16th, haven't they heard, that some us have to budget, and it is very hard to, when you are playing "guess when Primus will send the bill this month".

I think, this, is now the final straw, and where i have been 50/50 of being offski once my contract finishes at the beginning of next year, obviously the unmetered broadband is a selling point, i think not being able to have a fixed date for payments, and the inabilty to sort out a problem with incorrect billing after the 1st call, plus with the lack of any apology for the 3 days of no broadband and the lack of an email service, both from earlier this year, i think i have given Primus enough chances to get themselves sorted, now i have gone from being a customer who would recommend them, to one that no longer wants to be their customer, and i am afraid to say the only thing that Primus can blame in all this is Primus!

tghe-retford

steven_cardwell wrote: »

How many times do i have to hear that they will get the "problem" sorted, only to find they haven't the following month, and i use the word month loosely, as it has started to become a lottery just when in the month, Primus will bill, 3 months ago, it was the 22nd, this month, they are looking at the 2nd, last month was the 16th, haven't they heard, that some us have to budget, and it is very hard to, when you are playing "guess when Primus will send the bill this month".

I thought I wasn't imaging things. I have had two bills within the space of a month, even though their website clearly states you only get one bill every month. Is there anyway to get Primus to set a date as to when they take payments out like every other company I deal with (except my ISP, it seems to be a lottery with them too). I too have to budget and having payments go out at odd times is very inconvenient and frustrating, as seen this month.

Heinz

My Primus bills used to arrived on 25th or 27th every month but they appear to have had a series of computer problems which have thrown that out since November.

Hopefully, they'll get back to normality soon.

Old_Git

for the third month in a row my bill has been wrong .I have phoned and emailed them,and said they are not to take any additional payments from my account .If they do I will ask the bank to reverse the payment under the DD guarantee .I have also said I will be asking for my MAC .

steven_cardwell

Old_Git wrote: »

for the third month in a row my bill has been wrong .I have phoned and emailed them,and said they are not to take any additional payments from my account .If they do I will ask the bank to reverse the payment under the DD guarantee .I have also said I will be asking for my MAC .

According to who i spoke to on Friday, the next billing dates (for myself anyway) are 7th July and 26th July, which looking at these dates, Primus will be collecting a payment from the bank on the 2nd July, and around the 21st July.

Again, if you are on a budget, where do they think i'm supposed to find an extra £30 from, if my outgoings match my incomings, without my Phone/ISP trying to charge twice in the month, because of their errors, at the beginning of the year, best bit was, the bill that they originally issued, before taking the bills offline due to "billing errors", mine was actually correct!

Again, what annoys me, is that i have been told this, in a phone call that i made to Primus, because of overcharging, but where is the email or letter, explaining that they will be charging every 3 weeks, which will occur with a month with 2 bills, to catch up with the "missing" month, it is maybe ok, for the users of the evening/weekend call package, where their bills are next to nothing, but for users, like myself on £24 to £30 a month packages, it is a lot of money to find twice in the month, knowing that this is going to happen is bad enough, but a lot worse when the bill comes out the blue, virtually days after they have just snatched money from your bank account.

Hopefully with the date of the 26th mentioned after that, and the billing back in line, then Primus will settle down, and get back to regular, similar billing dates, that they used to have.

Ice_2

see everyone else has realised like me that its 60 mins a call now and not 90 mins...oh well we knew that would happen eventually...but as anyone noticed the Charges.Credits and Adjustments at £1.50 that they seem to have started slapping on it's for the paper bill....well I have had no joy ringing them yes I know its a freephone number but I haven't got all day to spend on hold so I have emailled them and asked if I can go paper-free...
ebilling@primustel.co.uk I think that will be the quickest way of finding out futher I cn go paper-free with them...
actually I thought I was paper-free to be honest...but hey ...obviously not...have been with them for about 2 years now and until just before christmas never got any bills I viewed them online and they took the direct debit...oh well we live and learn I guess...
:rolleyes:

littlemissmoney

My bill is wrong for the fourth month!!! Please check your bills and complain!

muffinhead

Primus keep sending me bills for £0.00 even though I left them back in January. I have contacted them numerous times but I still keep getting sent bills :rolleyes: !