More Primus billing errors (update)

molerat

Been charged 25p for a call over 60 but under 90 so fired off an e-mail. Will wait and see what happens.

Old_Git

I phoned them yesterday and they didnt seem to know I was a phone & broadband customer .They didnt know about the phone part .
I am now receiving my bill every 3 weeks .The phone bill was for March so well in arrears .They have also increassed my BB charge by £3 with no notice .

gilfachboy

so much for primus free calls, glad i never went over to them after all the bragging about them on here.

jhp

gilfachboy wrote: »

so much for primus free calls, glad i never went over to them after all the bragging about them on here.

Fed up with whinging about BT you now turn to Primus.:D

gilfachboy

i'm now with talktalk and very happy jhp. bt least of my worries now.

Old_Git

gilfachboy wrote: »

i'm now with talktalk and very happy jhp. bt least of my worries now.

Talk Talk are much worse than Primus ever have been ,There customer service is not good enough to be third rate .Good luck ,you will need it .

steven_cardwell

Old_Git wrote: »

I phoned them yesterday and they didnt seem to know I was a phone & broadband customer .They didnt know about the phone part .
I am now receiving my bill every 3 weeks .The phone bill was for March so well in arrears .They have also increassed my BB charge by £3 with no notice .

I got my latest bill, for £36, i am on a package that gives, broadband, 24/7 calls and line rental, that is supposed to be £29.99, last month they billed 2 months of line rental, and that was the 1st month of being charged for the line rental part, since i took the package last August!

When i phoned to enquire about being wrongly charged, Customer Services were talking like they had never heard of the £29.99 Saver 3 package, which is quite funny, as there are two packages on their new website (with new package names, but same prices), one being the package i am supposed to be on.

After 10 minutes of being on the phone, to be honest as i phoned just before 8pm on Friday, as i was just in from work, and knowing i was working Saturday at 7am till 3, i was wound up, that i wanted an answer there and then for their latest muck up, i eventually got the answer that the broadband discount wasn't right, and it should of been more, this was after, the bill was right, adding VAT, everything but actually listening to what i was trying to tell her.

I don't know why Primus, has to do all this discount nonsense, trying to read a bill and understand their billing is impossible, i don't know why with a £29.99 package, it can't simply say, £10 line rental, £5 call package, £14.99 Broadband.

I have been told by customer services, that they will pass on my overcharging to the billing department, however, i have also fired off an email, that not only questions this bill being wrong, but as the broadband discount has always been the same, if every bill has been wrong, since i moved over to the £29.99 package, from my original calls and broadband with cashback package that i had.

My last bill was due the 25th of the month, this one is the 16th, i wish they would stick to one date, due to the fact that i get paid monthly, which pays most of our bills, my partner works part time, but paid every 2 weeks, and i get working tax credit every Monday, it ends up being quite hard trying to budget once the main bills are all paid at the beginning of the month, plus things like food etc, so you try and make sure the bills that come later, ie/council tax which is paid on the 15th, there is money in the bank to pay it, now i have to find this extra £36, one day after forking out £116 for my council tax, when you are on a budget, this starts to annoy me, when a company like Primus, can't make its mind up when it is going to bill you in a month.

molerat

molerat wrote: »

Been charged 25p for a call over 60 but under 90 so fired off an e-mail. Will wait and see what happens.

Had an e-mail back saying that 25p has been credited and will kick in before the bill is taken from my bank. Problem fixed in less than 24 hrs. Excellent customer service.

ioscorpio

I've cancelled with Primus and going back to BT on 13/5 as I don't use them, but was still get the odd bill.

Dagobert

On my April invoice, I was charged for free eve+we calls between 60 and 90 minutes. As I assumed that the free time had been reduced to 60 minutes, I did not complain.

I just phoned and got a £1.50 credit for the calls billed in error but that is a fat lot of good as I only use them for free calls.