[TEXT DELETED BY FORUM TEAM] "Shopper Discount & Rewards"

marleyboy

Demanding a FULL REFUND is easy, and rest assured they will pay it BY LAW, simply be sure to demand a FULL REFUND reminding them you never willingly signed up to this scam.

It only takes two steps:

1-A phone call (2-3minute), confirm your email, name and address (and you'd like all your money back, as you didn't know that you signed up to this scam).

2-Posting of the claim form. (which they email to you as a result of the phone call):



Note: Your cancellation ref number is in the email they send with the claim form.

Shopper Discounts & Rewards contact details:

Email: [EMAIL="customerservice@shopperdiscountsandrewards.co.uk"]customerservice@shopperdiscountsandrewards.co.uk[/EMAIL]

Mail: Shopper Discounts & Rewards
P.O. Box 450
Sevenoaks, Kent,
TN13 9HN
Phone: Customer Service
0808 234 1539 Mon-Fri

Do not settle for anything less or allow them to fob you off.!!!!!!!!!!!!

tanky40

Many thanks to 'marleyboy' for advice here. I am embarrassed to admit that £10 a month had been going on my card for 16 months i.e. a total of £160. I cancelled my subscription online (easy to do) and followed it up with a phone call. They offered me a £30 refund but I persisted and they offered to send me a claim form. After returning this by post the remaining funds were credited back to my account within about a week. By the way I mentioned the number of complaints on this forum but the lady on the phone told me they had many happy customers and tried to persuade me what a good deal the service was. I doubt that's the case but I'm sure it helps to get a refund if you have never taken advantage of their service. Why would you when similar ones like Quidco are free! I feel pretty annoyed at what I thought were reliable websites (the trainline in my case) that have allied themselves to this scam. Perhaps we should be boycotting them until they give up the connection. I know I am!

suzy_shopper

I have also become a Shopper Discount victim! Ryanair were the culprits who passed my details on when I clicked on a cashback offer on flights on their website when booking flights. Needless to say, no cashback either! Thanks to the information on this forum, I phoned Shopper discounts on 0800 731 9935 and requested cancellation and refund.The member of staff I spoke to was pleasant and it was straightforward to cancel and claim a refund. I have recieved an email from shopper discounts, saying the refund is being processed and will be credited to my card. We’ll see!

wendfd

I too have fallen into this scam by using both Interflora and Ticketmaster, one was at work and one at home. Both say get 15 pound off your next purchase by signing up, so of course you click on it, thinking your joining a cash back site, not knowing that your credit card details will be passed from the company you are making the genuine purchase from to shopperdiscount.

They do give full refund if you ring up to complain but there must be loads of companies and individuals that dont check their statements.

Its outrageous!!!!!!!!

tlwoods67

Hi All

It seems the latest link is to MandMirect.com I have just seen a £10 charge on my credit card and phoned them to cancel the membership.
I then did a search and came across these postings - shame I didn't do that quite a few months ago!
I then e-mailed them and they said I clicked on a link accepting terms, giving details, blah, etc, but have said they will refund me within the next 10 days

Since that I have thought about this and having checked my spam mail, I had an e-mail from them last December saying they were going to debit my debit card, not my credit card - I have since had a new debit card issued so they couldn't charge that card.

So I have now e-mailed them asking for proof of when I signed up and the form I would have completed with my credit card details - because I don't know where they have got them from. It is a card I don't generally use!

I have also e-mailed MandMDirect and asked them if they know they are working in partnership with a scam artist! I will await their response!

tarmyg

If it has not already been mentioned, Ticketmaster are also a culprit for having the link and promoting 'Shopper Discount and Rewards'.

frances2710

Hi I have also been diddled by Shoppers Discount and Rewards. I have only just recently spotted it on my bank statements (I think I may have noticed it before but passed it off as something else) but when I called them it turns out I managed to inadvertently sign up to it in November last year and have therefore been charged £70 so far (thank God for the free month, eh, or it'd be £80!!!).
Anyway,, this was apparently done through thetrainline.com when I bought a ticket and was asked if I wanted to sign up for a £15 discount off my next ticket purchase. I do remember this but I don't remember anything being mentioned about a monthly membership fee and I certainly don't remember handing over any bank details or I would have instantly flagged this up as something I didn't want to do!

I'm so amazing pee'd off about this, that there are still services and organisations like this that think it's acceptable to trick people into signing up for things they don't want and sticking in a font you can't even read the important bit about charges they're going to make you! I didn't even use them...once - not even for the £15 discount off my rail ticket!!!!

It's disgusting but I did call, explain the circumstances and ask them for a refund and they agreed to refund £30 and send me a claim form for the rest so, fingers crossed, that will happen. I ain't holding my breath!!!

Frances

marleyboy

Rest assured frances, it WILL happen and does, BY LAW!!!!!!!!!!

pol_101

I was diddled in similar manner recently, via the National Express web site, and have resolved to avoid using National Express coaches in future, if at all possible.

I phoned up Shopper Discounts & Rewards and was put through to a woman who sounded quite aggressive and refused to refund anything, insisting that I must have knowingly signed up to it (I couldn't remember filling in the online form months ago, funnily enough). So I phoned back 10 minutes later and got another woman who agreed to refund the lot, and it appeared in my bank account in less than 10 days, all £30 of it.

wigglebeena

frances2710 wrote: »

Hi I have also been diddled by Shoppers Discount and Rewards. I have only just recently spotted it on my bank statements (I think I may have noticed it before but passed it off as something else) but when I called them it turns out I managed to inadvertently sign up to it in November last year and have therefore been charged £70 so far (thank God for the free month, eh, or it'd be £80!!!).
Anyway,, this was apparently done through thetrainline.com when I bought a ticket and was asked if I wanted to sign up for a £15 discount off my next ticket purchase. I do remember this but I don't remember anything being mentioned about a monthly membership fee and I certainly don't remember handing over any bank details or I would have instantly flagged this up as something I didn't want to do!

I'm so amazing pee'd off about this, that there are still services and organisations like this that think it's acceptable to trick people into signing up for things they don't want and sticking in a font you can't even read the important bit about charges they're going to make you! I didn't even use them...once - not even for the £15 discount off my rail ticket!!!!

It's disgusting but I did call, explain the circumstances and ask them for a refund and they agreed to refund £30 and send me a claim form for the rest so, fingers crossed, that will happen. I ain't holding my breath!!!

Frances

£30 isn't enough. Don't stop kicking off till you get all of it.

Seriously, has anyone gone the legal route or written to their MP yet? These people are disgusting.