[TEXT DELETED BY FORUM TEAM] "Shopper Discount & Rewards"

madmarkiemark

MONARCH Booked my last flight through them and unknowingly signed up. Contacted shopperdiscounts straight away was a sunday, but cancelled membership with automated service. My bank LLoydsTSB were aware of thi company and supplied me with their phone number. Yet to see if I get my months subscription back!

marleyboy

scotsgal20 wrote: »

. Are there people writing to Watchdog with regards to this? I am thinking of writing them an email about this.

Watchdog must have a mountain of mail regarding this issue, its been piling up on their doorstep for well over a year now....and STILL they cant do anything about it until they get MORE compliants.

Basically Watchdog are a farce, set up to make people THINK there is a service for consumer protection, yet in stark reality, they are far far too busy knitting to get involved in such things as consumer rights.

tuna-fish

Ten days later ... I am still waiting for my refund!

tuna-fish

"By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorise Interflora.co.uk to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing."

This should not be allowed!

knowall2

As promised - to update my two recent posts on this matter - I am pleased to report that shopperdiscounts.co.uk have been as good as their word and have refunded my two £10-00 payments that were taken from my credit card.

I have learned from this experience and hope others do to, it's just such a shame that an otherwise good service such as thetrainline.com have been tainted by their association with this discount company.

As I said in my previous post, when I searched my deleted box I did find an e mail which, right at the bottom of a very long piece of blurb sent some weeks after 'signing up', did say that their service would cost me £10-00 a month. So please all be aware to read more thoroughly than I did!!
:rolleyes:

lampost66

Thank you good people

I just googled their company's name as soon as they sent a confirmation email and I found this site.

All emails to them bounce back. Attempts to speak to them are difficult but it is possible to cancel their membership through their FAQ section. I have, thankfully, recieved an email confirming cancellation.

Surprisingly, I spoke to Barcaycard and they were completely unsympathetic. They tried to explain to me that I should resolve the matter with this company and refused to accept that any charges by them would be fraudulent. Guess what ?? Barclaycard's loss. I immediatly cancelled my Barclaycard account.

Thanks again.
:T :T :T :beer:

dealer_wins

Shopper_Discount wrote: »

Hello Forum Members:

We want you to know that we're here to help you. However, it's difficult to do that in a public forum when we don't know who each person is or the details of their membership. We can help you better and resolve your specific queries or concerns if you contact us directly. You can do so by calling our customer service team on 0808 234 1539 (free phone) or you can contact me directly at consumeraffairs@shopperdiscountsandrewards. When you contact me, please reference this forum.

Thanks,
Mary
Consumer Affairs Team

This thread wouldn't exist, and 100s and 100s of people wouldn't feel they have scammed by your company if you just did 1 simple thing.

Make it clear that customers are signing up for a membership that has a recurring monthly fee.

lampost66

Shopper_Discount wrote: »

Hello Forum Members:

We want you to know that we're here to help you. However, it's difficult to do that in a public forum when we don't know who each person is or the details of their membership. We can help you better and resolve your specific queries or concerns if you contact us directly. You can do so by calling our customer service team on 0808 234 1539 (free phone) or you can contact me directly at consumeraffairs@shopperdiscountsandrewards. When you contact me, please reference this forum.

Thanks,
Mary
Consumer Affairs Team

I emailed with a read reciept attached.

The email promptly bounced back.

I admit I did not try to call as I was able to cancel through the FAQ section.

avusblue

:mad: I have just found this thread as I have recently been stung by this outfit myself. I purchased a £9.99 item from BestDirect which has now cost me another £20 plus phone calls etc. My Credit card company will not refund although they are aware of this scam. All they would do is give me a phone number to contact to cancel. This is an automated system that allows you to cancel but will inform you that they are going to take another months payment. I informed the credit card company on the 1st of march that I wanted to cancel then rang the SD cancel line on the 1st of March and another £10 was taken on the 6th March. The previous payment was taken on the 9th of Feb so it seems to me they moved the date forward to steal another £10 off me. Any other contact does not seem possible. I have spoken again to the credit card company who have sent me a form to fill in and have said they will attempt to get me a refund although on past experiences with SD they do not hold out much hope. I cannot believe that they are still being allowed to operate this scam after so long as I notice the first posts on here are from a year ago.

MKHelen

I also got caught by using VISION DIRECT.
Just thought I'd mention it.
:mad: