Whats my Rights!!! Im fuming!

Conor_3

Aliktren wrote: »

I'm not sure how ISO has a bearing, you'd have to be advised beforehand surely ??

Because it's the standard to which they have to apply.

You don't know the acceptable bacteria levels for retail milk but I bet you still buy that without asking.

It's only when things go wrong that people actually bother to do the homework they should have done before buying something.

1jim

Conor wrote: »

It's only when things go wrong that people actually bother to do the homework they should have done before buying something.

But you shouldnt need to do tonnes of homework before buying any product, the law accounts for the average/reasonable person and what they should be aware of....IMHO the average person could not be expected to know that comet/toshiba have a policy on dead pixels, the average person could not also be expected to know that lcd displays can suffer from dead pixels and that x amt is reasonable in their eyes.

The average person can resonably be expected to go into a store, look at a working model of a product, purchase said model and expect it to look and work the same as the display model.

The average person could also reasonably expect a refund if his product appeared to be faulty when compared to that which he viewed in store, UNLESS the retailer advised him before hand that he could expect dead pixels and advised him of the tolerance that they deem acceptable.

hammy_the_hammer

Conor wrote: »

Because it's the standard to which they have to apply.

You don't know the acceptable bacteria levels for retail milk but I bet you still buy that without asking.

It's only when things go wrong that people actually bother to do the homework they should have done before buying something.

if the 'milk board' decided that as part of the complicated task of processing milk you might get visible mould in rare cases when you opened your pint ....would be unacceptable.
as an expert can you tell me why most products that fall under this supposed pixel rule don't have visible defects ?
why don't they make you aware that your particular product has got a 'defect' after they quality test ? would it be that no one would touch it with a bargepole?
somebody with an obvious defect on the screen would imho win at the small claims court by just producing the laptop display and letting the court decide .

Millionaire

UPDATE:

Good News Fellow MSE's :j

Got a phone call yesterday afternoon from Comet saying that Toshiba had agreed to a replacement. So good on Toshiba.

Anyway Comet told me to come and collect another laptop. So drove down and when they I got there they didn't have the laptop in stock:rolleyes:. Waste of a journey.

Anyway they said they would be getting some in stock later so pick it up then.

So the moral of the story is don't purchase anything from Comet as their customer service and attitude is awful and they will try to fob you off.

And don't always take "no!, its not covered" for an answer until you have exhausted all avenues.

So Thank you to everyone who advised to get back at Comet and complain as I am now setting up my new pixel defect free laptop as I type.:D

superscaper

Millionaire wrote: »

UPDATE:

Good News Fellow MSE's :j

Got a phone call yesterday afternoon from Comet saying that Toshiba had agreed to a replacement. So good on Toshiba.

Anyway Comet told me to come and collect another laptop. So drove down and when they I got there they didn't have the laptop in stock:rolleyes:. Waste of a journey.

Anyway they said they would be getting some in stock later so pick it up then.

So the moral of the story is don't purchase anything from Comet as their customer service and attitude is awful and they will try to fob you off.

And don't always take "no!, its not covered" for an answer until you have exhausted all avenues.

So Thank you to everyone who advised to get back at Comet and complain as I am now setting up my new pixel defect free laptop as I type.:D

What's always disappointing (but never surprising) is how often the manufacturers will do more for the customer than the retailer will even though there's far more legal liability on the retailers' part.

Millionaire

superscaper wrote: »

What's always disappointing (but never surprising) is how often the manufacturers will do more for the customer than the retailer will even though there's far more legal liability on the retailers' part.

Totally agree, Comet staff couldn't careless and tried to fob me off telling me its not covered under manufacturer warranty and gave me no options whatsoever.

Yet Toshiba on the other hand, even though the ISO standards state my 2 dead pixels didn't meet the replacement requirements, replaced it.

So to me it seems those ISO standards are just guidelines and a consumer still has rights to reject a product.

hammy_the_hammer

fantastic news ...and only right...good luck with the next one

Conor_3

1jim wrote: »

But you shouldnt need to do tonnes of homework before buying any product, the law accounts for the average/reasonable person and what they should be aware of....IMHO the average person could not be expected to know that comet/toshiba have a policy on dead pixels, the average person could not also be expected to know that lcd displays can suffer from dead pixels and that x amt is reasonable in their eyes.

...it's been advertised enough.

So going by your argument, someone who runs their car, never puts oil in and it seizes due to lack of oil can get a refund because they weren't told to check the oil?

Riiight.

superscaper

Conor wrote: »

...it's been advertised enough.

So going by your argument, someone who runs their car, never puts oil in and it seizes due to lack of oil can get a refund because they weren't told to check the oil?

Riiight.

Surely product maintenance is a completely different subject to acceptable levels of inherent fault? A nearer equivalent would be finding out the allowable number of micro cracks in the windscreen.

ISO's aren't laws to be adhered to. They're merely industry guidance and certification minima. For example Samsung have a zero dead pixel policy.

fwor

Conor wrote: »

So going by your argument, someone who runs their car, never puts oil in and it seizes due to lack of oil can get a refund because they weren't told to check the oil?

As an analogy, that isn't at all relevant to the circumstances of this thread.

If you wanted to persist with the "car maintenance as an illustration of dead pixels" analogy, this would be more like it:

Someone who buys a new car, drives it home and the engine seizes because there's no oil in it, then gets told he can't have a refund because he didn't check the oil level.

Still not a great analogy, but a bit more relevant to the OP.