Whats my Rights!!! Im fuming!

Millionaire

By the way the funny thing is if I had lied and just took it back and told them to refund me I would have got at least a Credit Note there and then no problems, for the full amount.:rolleyes:

Oh well.

fwor

Conor wrote: »

Perhaps you ought to try reading what is on the screen instead of just the parts you like, dumbass.

That's the level of eloquence that I have come to expect from you, sadly.

I don't normally quote from wikis, but this seems to sum it up well:

"ISO 13406-2 is an ISO-standard which is often trivialized as "defining the maximum number of defective pixels that may be present on a flat screen". Actually, it is defining the "Ergonomic requirements for work with visual displays based on flat panels -- Part 2: Ergonomic requirements for flat panel displays". This standard comprises terms & definitions, measurement methods and compliance routes. Among others, it also introduces classes of pixel defects.
The application of this standard is a guideline; it is not mandatory. Many reputable LCD and plasma display manufacturers, however, have realized the importance of providing ergonomically safe products to their customers and thus adhere to this standard voluntarily."

The standard may give voluntary guidance to manufacturers on the minimum standards that an operator would find acceptable, but it says ~nothing whatsoever~ about the level of defects that a UK consumer has to accept in a new product.

I suggest that, as you know the standard so well, you quote here where it says ~anything~ about the rights of the consumer, in the UK or anywhere else. And perhaps you can do that without resorting to unnecessary insults.

[edit: the previous post by Conor which called me a "stupid clueless gimp", said I was talking out of my !!!! (my exclamation marks) and that I was a "dumbass" seems to have been deleted by the moderators. Conor - please come back and justify what you posted before it was deleted.]

Tom_Jones

How did you pay for the item ?

If you paid by CC put the matter into dispute with you CC company, write a letter to Comet (both local shop and head office ) stating the reasons and ask them to exchange/refund the item. And NEVER deal with Comet again

Hkem

I remember when the PSP came out, almost 50% of them had dead pixels, and that's a £180 machine. I think, eventually, despite 1 or 2 not being covered, Sony caved and fixed them up. If you needed a precedent, then you could use that, but this was a product that was new to market and cases were numerous. I'd write to Comet HQ and demand a replacement, get the names of everyone involved in there as well and tell them how badly you were treated. Comet like to keep up the pretense that they are the nice friendly version of Currys, where customer service comes first. I'd put it to the test.

Little_John

2 dead pixels is deemd within the tollerance so going claiming a replacement/refund based on 2 dead pixels isnt going to get you a refund.

Going on about sales of goods act and everything else won't get you anywhere as the screen isnt classed as faulty becasue it is within the limits set by ISO. becasue it falls within limits then it isnt faulty. we know yes it is faulty but in the eyes of the law it isnt. yes it sucks I know But it could be worse it could be you nice new 40" TV with dead pixels and they have the same policy. I have a few LCD monitors and 1 of them has a stuck red pixel and no matter what you do I always see it when i use that screen. but there is nothing I can do about it.

Now what I would do is return it to an alternative store and start bending the truth. Inform them you bought it as a gift and switched it on to test it and allow it to boot in to windows so you knew it wasnt faulty when it was received by the birthday girl. also makeing it that they could use it out of the box. then inform them that they were bought another laptop by their parents and the laptop is higher spec so they don't really need a 2nd laptop.

As your effectivley changeing your mind they may say no, but are more likley to say yes to that problem than the problem that really in law isnt deffined as a problem.

Good luck with it.

fwor

Little_John wrote: »

the screen isnt classed as faulty becasue it is within the limits set by ISO

Little John - you're missing the point about the "limits set by ISO". These "limits" have no bearing at all on the consumer. They are intended as guidance to the manufacturer on what should be ergonomically acceptable to a user.

As a consumer, I have no contractual relationship with that standards organisation.

To repeat what I said earlier, if it was not made clear to me at the time of purchase that the product has (or might have) defects from new, then I have a statutory right to a replacement or a refund.

Please - let's stop quoting an ISO standard in a context for which it was never intended. It's being used by (some) manufacturers to weasel their way around an inconvenient fact - that some of their displays are faulty before they get to the customer. They should not be allowed to get away with this.

Bob63

fwor wrote: »

Little John - you're missing the point about the "limits set by ISO". These "limits" have no bearing at all on the consumer.

I disagree strongly.

If a published ISO standards exist to determine what is, or is not a fault, then those will most likely be taken into consideration if a claim goes to court. From first hand experience I can attest that Comet will use things like that in defence of a court case - it happened to a business partner two weeks ago who made a court claim against them for a problematic GPS.

b33r

Away from the topic of actually getting a refund which btw IMO you have no legal right to but morally you certainly do. It's what you get for shopping somewhere like comet, currys etc.

Anyway were the pixels dead (i.e. black) or stuck (red, white etc.) because if they were stuck there's a chance they can become un stuck. Have a look at this. I had 2 white ones for about 6 months before someone told me about it and it fixed them both.

superscaper

Actually legally there is a case from what I've read. Trading Standards say that there must be no defects even minor ones and Trading standards consider just 1 dead pixel to be a minor defect and thus entitling you to a replacement/refund. Which magazine also seem to give exactly the same advice. I'd contact Consumer Direct/trading standards (don't take for granted anything posted on this thread, including what I have) to see exactly what they say on the matter. Talking about ISOs and manufacturer warranties on dead pixel limits isn't actually relevant to small claims under the sale of goods act unless the consumer explicitly accepted those limits when told at purchase.

lemontree

I would never buy anything from Comet after a bad experience with a TV some years ago.
They will always find an excuse not to refund whilst somewhere like Argos or Asda refund without question.
Recently bought a DAB Radio from Argos which proved very fiddly to change programme and I obtained a refund immediately.