Whats my Rights!!! Im fuming!

John_Gray

It's always worth trying to find the information on the manufacturer's website for an authoritative view - in this case it wasn't easy!

What is the maximum permissible number and type of pixel fault that your Toshiba LCD monitor can exhibit per 1 million pixels?

Millionaire

BritBrat wrote: »

Make notes, keep a record of what you have done and who you contacted.

You never answerd my question:

Did you start it up to windows without any install procedure?

Sorry, must of missed it:o

There was a install procedure. When I pressed power button the laptop booted, said it was installing then rebooted itself twice with black backgrounds. Took a few minutes.

This is without me doing anything but pressing the power button.

When it went to the setup screen thats when I noticed the Dead pixels because the background changed to a color one instead of black.

Turned it off and reboxed and took it back.

fwor

Conor wrote: »

ROFLMAO. And where is that going to get you when it is within spec?

You can ROtF as much as you like. The ISO standard that you quote does ~not~ say how many dead pixels a consumer should be prepared to accept in a new product.

The ISO standard's purpose is "Ergonomic requirements for work with visual displays based on flat panels -- Part 2: Ergonomic requirements for flat panel displays", and while some manufacturers may quote it as a standard "get-out clause", it doesn't have any direct bearing on how many defects should or may be present from new.

If the OP was not told by Comet to expect defects then he should have none.

dekh

Terms and conditions do not affect your statutory rights.


Complain to the local trading standards regarding comet's flouting the law and trying to confuse you with T&C and selling faulty goods.

You are not happy with the product, for whatever reason, and you want your money back as the law entitles you to do.

DatabaseError

i bought an lcd screen from pcword that had 1 dead pixel, they replaced it same day with no bother (though they did 'test' if first)

BritBrat

Millionaire wrote: »

Sorry, must of missed it:o

There was a install procedure. When I pressed power button the laptop booted, said it was installing then rebooted itself twice with black backgrounds. Took a few minutes.

This is without me doing anything but pressing the power button.

When it went to the setup screen thats when I noticed the Dead pixels because the background changed to a color one instead of black.

Turned it off and reboxed and took it back.

OK, I was just making sure that they never gave you one that had already been used.

I guess you could try again tomorrow and hope different staff work the weekends.

Conor_3

Millionaire wrote: »

But surely if its not a "fault" for exchange I should be allowed to return the product as normal for a Credit note?

Since I only brought it an hour before and do not find it acceptable for my needs?

No. You do not have any legal right to a refund or credit note if you buy something unsuitable.

Some places offer to do so as a courtesy but you have no right to it. I would expect that you've burned your bridges though with your local store.

Conor_3

dekh wrote: »

Terms and conditions do not affect your statutory rights.


Complain to the local trading standards regarding comet's flouting the law and trying to confuse you with T&C and selling faulty goods.

You are not happy with the product, for whatever reason, and you want your money back as the law entitles you to do.

What law have they flouted? Under the ISO standards I posted, the dead pixels are within the amount allowed.

So come on then, if it conforms to the applicable ISO standard, what laws are they breaking and what grounds are you going to make a claim on?

nearlyrich

Conor is right a number defective pixels are allowed within ISO standards depending on the size of the screen.

Millionaire

Conor wrote: »

No. You do not have any legal right to a refund or credit note if you buy something unsuitable.

Some places offer to do so as a courtesy but you have no right to it. I would expect that you've burned your bridges though with your local store.

Im talking about the dead pixels, they are not acceptable to me and I find them an inconvience and unsuitable for my use.

Thus I want a refund.

Regarding the store. I couldn't care less as I will never purchase an item from there again or Comet for that matter. If any bridges were burnt it was on their part.

I brought PC's in the past from differnet compaines which have had dead pixels and never had a problem getting exchanges before.