Whats my Rights!!! Im fuming!

Bob63

Toshiba have a dead pixel policy and unfortunately with just one dead pixel that means your machine is within manufacturer specification - http://support.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm

Displays are classified under ISO 13406-2, which specifies the maximum permissable number of defective pixels per million - http://en.wikipedia.org/wiki/ISO_13406-2 You may want to check if the Toshiba is a Class I or Class II display. If it is the former, which is unlikely for a low cost laptop, then no stuck-on pixels are permitted.

Lesson for the future - buy items like this online, in which case you get to return the laptop under the 7 day distance selling cooling off period rules, or buy from a store with a guaranteed any-reason returns policy such as Costco.

going2die_rich

impy78 wrote: »

Aparantly if it's less than 4 dead pixels, they consider it to be fit for the purpose

Bash the screen a few times and maybe you'll find them other 2 dead pixels

Millionaire

Update:

Well went back and they won't Exchange it or refund or give Gift Voucher as apparantly pressing the power button ON means it a used item now. Even though I turned it straight back off.

They did ring Toshiba who told them they will let them know on Monday as they need to fax some paper work.

So they have kept the laptop and I should be getting a phone call from the store on Monday to let me know if Toshiba agree to the exchange or whatever.

I also rang Comet Customer Services who logged a complaint and rang the store to ask if they were willing to give me gift vouchers but the store manager refused and it seems he was the one of the rude staff in the store, looked like a kid to me.

PS. The customer service lady did put me on hold and come back and tell me it was 4 dead pixels or more per sq 1inch i think.

Millionaire

cheesy.mike wrote: »

Toshiba have a dead pixel policy and unfortunately with just one dead pixel that means your machine is within manufacturer specification - http://support.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm

Excellent find, Mines got 2 Dead pixels, Its a WXGA and its 2 Dead black ones. Looks like from that I'm one short.

cheesy.mike wrote: »

Displays are classified under ISO 13406-2, which specifies the maximum permissable number of defective pixels per million - http://en.wikipedia.org/wiki/ISO_13406-2 You may want to check if the Toshiba is a Class I or Class II display. If it is the former, which is unlikely for a low cost laptop, then no stuck-on pixels are permitted.

Where can I find if its a Class 1 Display.?

cheesy.mike wrote: »

Lesson for the future - buy items like this online, in which case you get to return the laptop under the 7 day distance selling cooling off period rules, or buy from a store with a guaranteed any-reason returns policy such as Costco.

I actually reserved it online to collect via click and collect on comet online store. Does this count?

Funny thing is I could of got is around £15 cheaper online delivered free and was actually going to order it online but there was a 5-7 day deliver time and i wanted it quicker.:(

BritBrat

I actually reserved it online to collect via click and collect on comet online store. Does this count?

I don't think that counts, I remember looking into that before when someone else asked.

But as I recall that was PC World, check the Comet site for T&C.

Can I ask, when you turned the laptop on what happened?

Did it go through an install procedure?

Or did it start windows, if so it was already used.

Look for file dates of when it was first used, they should all be today if not they have tried it on.

Take you receipt and buy the cheapest waranty then take it back. (Just a thought)

Conor_3

Millionaire wrote: »

Hi, people

following my thread here:

http://forums.moneysavingexpert.com/showthread.html?t=797495

I went out and brought a Toshiba L40-18Z from Comet as the home premium upgrade was costing around the same.

Anyway got home, turned it on and it had 2 dead pixels on it. in different places

So took it straight back within the hour and they refused to exchange it saying its not covered by manufacturer warranty. one of the staff shrugged his shoulders and told me I should of taken out the extended warranty!!!

I asked for a refund and they refused as it was opened, so I asked if they could give me Gift card for the amount but one of the arrogant guys told me it was used as I turned it on, so no gift card voucher credit?

Whats my rights on this because Im furious at how they couldnt careless!

#

You have no rights. There are standards for LCDs and two dead pixels is well within an acceptable tolerance.

ISO-13406-2 is the one. Your's will have been a Class 2 which is standard consumer and means it can have 2 pixels per million either lit or not or 5 sub pixels per million lit or not. As you can see, yours falls within that so you can't claim as it's technically not defective.


Class 1 monitors are military/medical spec.

You'll get no joy from Tranding Standards either because they'll tell you exactly the same.

Conor_3

Millionaire wrote: »

Excellent find, Mines got 2 Dead pixels, Its a WXGA and its 2 Dead black ones. Looks like from that I'm one short.

Where can I find if its a Class 1 Display.?

It won't be. Class 1 is military and medical spec and the price increases accordingly.

Conor_3

fwor wrote: »

It's an interesting one, in that some manufacturers (particularly of budget LCD monitors) state in their literature that the screen may have a small number of dead or stuck pixels.

However, they don't have a chance - unless the staff at Comet pointed out the faults (or likelihood of faults) to you before you bought. The dead pixels are clearly defects, and given that you took it straight back it's obvious that the defects were present from new. Hence warranty is irrelevant - it should just be a case of replacement or refund.

I would take it back, calmly explain this to them and then tell them that you will pursue it via legal action if they do not co-operate.

ROFLMAO. And where is that going to get you when it is within spec?

Conor_3

cathy2702 wrote: »

I'm sorry to hear of your bother

My understanding is that something has to be fit for purpose which it clearly isnt,

It is fit for purpose under the relevent ISO standard relating to Class 2 TFT panels.

Millionaire

Conor wrote: »

#

You have no rights. There are standards for LCDs and two dead pixels is well within an acceptable tolerance.

But surely if its not a "fault" for exchange I should be allowed to return the product as normal for a Credit note?

Since I only brought it an hour before and do not find it acceptable for my needs?