Whats my Rights!!! Im fuming!

Bassetts

Sorry to hear your not having much luck mate, its strange that they took it straight back for me but your having so much trouble. Maybe I got lucky and the person I deal with really could not care or maybe they have not been told about pixel tolerance.

I hope you eventually get it sorted, be sure to keep us updated.

Millionaire

Bassetts wrote: »

Hi, I have not been able to read the whole thread but I have skimmed through it. Just thought I should share my experience with a laptop I bought from Comet and a stuck pixel.

I bought a HP G6065EA from the Comet in Arnold, Nottingham and got it home to find a single stuck pixel. I took it back to the Comet at Castle Marina Retail Park and the exchanged it there and then, all it took was a 4 minute call for them to authorize it and I even managed to get a printer for half price for the trouble.

Sorry to hear about your experience, I feel that the policies around pixel tolerance are pretty unfair as they are so annoying.

On the other hand I will never buy from Comet again, I only went there because they had a good price on the laptop and I did not want to wait for delivery. I have had some other problems with the laptop and HP in particular and neither HP or Comet have been any help at all on the matter.

Good to hear you got a instant replacement.

The staff at my local Comet are are as incompetent as they come!

I too only brought it so i could have it there and then, however its now going to be 4 days since purchase and ive got no money and no laptop.

Bassetts

Millionaire wrote: »

Good to hear you got a instant replacement.

The staff at my local Comet are are as incompetent as they come!

I too only brought it so i could have it there and then, however its now going to be 4 days since purchase and ive got no money and no laptop.

I did run in to some other problems with my purchase although the laptop was replaced there and then because of the pixel tolerance. Once I got the replacement laptop home and took the laptop out of the box I saw the seal on the bag had been cello taped back down, another trip all the way back out and they finally replaced it with a new unit.

Cant complain as I got a half price printer out of it and I have not had the trouble you have.

1jim

have you contacted trading stadards team? what did they say?

Millionaire

Bassetts - It just goes to show that it depends on the person that you deal with to what outcome you are gonna get.

Straight from the off, the staff members that I spoke to didn't care about the issue and shrugged their shoulders, told me it wasn't covered and then walked off. One of them threw in that "well, you should off taken out our extended warranty" gave half a smile and walked off to serve another customer.

He then even had the audacity to try and sell the extended warranty to another customer, pointing at me while I'm standing there and telling them my issue regarding the pixels. I couldn't believe it and it got worse.

1jim - I have not contacted Trading Standards yet as I'm still hoping they will exchange the laptop. If they refuse I will be on to them for advise.

1jim

To be honest I would give them a call first thing in the morning, getting advice from them now wound not at this stage change what comet plan to do....but if you present trading standards/consumer direct with all of the information above they can give you specific advice, and if comet still refuse to refund/replace tomorrow (or if they continue to give you the runaround which to be fair is what they are doing now) you can tell them what consumerdirect have said and demand that they x y or z. I would always follow up these things with a letter to head office giving times/dates/people involved and making it clear what your comlaint is and what you expect to be done about it, also making clear which law you are referring to and giving a clear timeframe in which you expect resolution befire taking it to small claims court.....by the way it might have been lost in the previous posts but did you pay on credit card because if you did they are jointly liable under the consumer credit act (if purchase more that £100 which I am assuming it is), if so would give them a copy of the letter in which you make it clear that you are holding them jointly liable.... I bought a dishwasher some time ago that broke for a week every time you set a certain programme, the retailer refused refund saying that it had been used (no **it sherlock as you have to use it to find its broken) as soon as I wrote the letter and sent copy to credit card company they caved in and refunded straight away

Bassetts

Fully agree with 1jim on this although consumer direct have been unhelpful towards me before in regards to getting a refund for an unused Microsoft license and it was clear they did not know much about it.

Also I believe Millionaire paid in cash as he was waiting for credit back from Dell.

insight101

Link to Toshiba's pixel policy
http://support.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm
(more than 3 dead pixels are a fault!)

I wouldn't accept any dead pixels personally.

As comet didn't make you aware of what the pixel policy was when sold, you should expect the item sold to be the same as the display item ie no dead pixels.

hammy_the_hammer

insight101 wrote: »

Link to Toshiba's pixel policy
http://support.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm
(more than 3 dead pixels are a fault!)

I wouldn't accept any dead pixels personally.

As comet didn't make you aware of what the pixel policy was when sold, you should expect the item sold to be the same as the display item ie no dead pixels.

i looked at the link and it just shows how full of ******* these companies are .....it's great to go on about the complex manufacturing process blah blah 2 dead pixels , grade 2 etc etc ....however why is it in the majority of cases people don't have noticeable pixel faults on their purchased products ? why should the minority have to put up with it ?
as i've said before finishing a brand new car is a complicated manufacturing process but you wouldn't accept a few scratches , dents etc as reasonable on your shiny new vehicle.
another point walk round the store and see if any of the display model laptops , monitors and tv's have pixel defects and then ask the question ...."why haven't any of your other products got the same problem as me "?

Aliktren

also thats toshibas policy, not comets, whom you bought the item from, if they have no policy then you could reasonably expect a perfect item