The Mobile Outlet

laticsforlife

Go back to them again using the details from the post 2 above your own, they are talking bubbles!

boatman

They reduced my tariff down to flext 25 for £20.
I sent emails to them to to try to get the document stating where it says 11 months. It obviously doesn't exist!!

KeithP

boatman wrote: »

<snip>
Given that by their own admission there is nothing in the t&c's about changing tariff, how can they hold anyone to a policy of 11 months(before changing) if no customers know about it when they sign up??
You have signed up to a 12/18 month contract but there is nothing to say you can't change up or down to any tariff you like!?
<snip>

Surely, the fact that there is no mention in the t&cs about changing tariff means that there is no provision in the contract for changing tariff. Or to put it another way, you have agreed to pay a fixed monthly price for the term of the contract.

boatman

I would totally agree with you with regard to paying a fixed amount, but it doesn't say that anywhere in the t&c's, only that you have a 12/18 month contract, I can't see where it states that you have to pay the same price for the whole contract!?

For example, here is a vodafone t&c:
You may change your price plan for free to the price plan with the next lower monthly cost to your current price plan once each month after the nine months following your connection. During the first nine months following your connection you may also change your price plan to one with a higher monthly line rental charge. If you change price plan to a price plan of a different type then any unused minutes will not be carried over e.g. if you switch from an Anytime plan to an Evening & Weekend plan.

tahrey

boatman wrote: »

it doesn't say that anywhere in the t&c's, only that you have a 12/18 month contract, I can't see where it states that you have to pay the same price for the whole contract!?

For example, here is a vodafone t&c:
You may change your price plan for free to the price plan with the next lower monthly cost to your current price plan once each month after the nine months following your connection. During the first nine months following your connection you may also change your price plan to one with a higher monthly line rental charge.

You're absolutely right about that, if you've copied that verbatim.
What it does say is:
Only one change per month, only changing to a higher price plan for the first 9 months, and only making a downstep to the CLOSEST cheaper price plan (even, I would guess, if one's £30pcm and the other is £29.99) each month after that.

So it's still potentially quite restrictive, but you can make SOME change.

Also, if there's no mention of changing price plan or being locked into a fixed monthly fee in ANY form in the contract, then that also means there's no contractual prohibition against you changing... it does mean you have no grounds for cancelling the contract if they don't allow it, but they're not outright stopping you from requesting it either.

Though if you do find a legally binding bit of paper with the "11 month" thing on it (I'd advise to stop looking whilst we're onto a relatively good thing thus far, as we can get discounts so long as it doesnt exist!) that does stuff things just a bit for anyone on a 12 month contract, as it would effectively be a "NO CHANGES ALLOWED" statement - the tariff alteration only comes into effect at the end of each month, or in other words, once you've started your 12 month already (which you have to in order to request the change), it won't change until .... the end of the 12th and final month, i.e. when the contract's up and all bets are off.
(you can't request the change until you've been with them "for at least 11 months" - so unless you're VERY quick and somehow get in between the 11 months elapsing and the bill being issued, which i'd guess as somewhere between a 9 and 72 hour period depending on when/how often the billing payroll runs, you're stuck)

Quentin

KeithP wrote: »

Surely, the fact that there is no mention in the t&cs about changing tariff means that there is no provision in the contract for changing tariff.................

No.

Their "Migration Policy" is set out in their ts+cs, and does allow tariff changes - though only one month prior to the end of the minimum period:

Network Migration Policy

T-Mobile Customers connecting to an 12 month contract cannot downwardly migrate for 11 months.
T-Mobile Customers connecting to an 18 month contract cannot downwardly migrate for 17 months

lucidamike

Thanks for the post about the T-Mobile statement, they have now agreed to reduce my contract and offer the £5

Xabi_Alonso

My friend who had a contract with TMO has had her contract reduced to Ufix which is great news. T-mobile were quite good about the situation. she only has 4 months left on the contract, but to get the bill reduced to £15 provides a decent saving.

kevmck

I've a CCJ (and warrant) outstanding. Should I also contact administrators?

nottinghammed

I signed up for Full cashback on 18months T-mobile contract with mobileoutlet.co.uk and sent my bills to claim for the 1st cash back but now it seems that the company has bankrupt. How am I to claim back my cashback? Is it possible to terminate my t-mobile contract?

Anyone having the same experience? Pls help...