The Mobile Outlet

allsinginganddancing

T-mobile were brilliant!! this is a copy of my message from the link letting Martin know if i got a better deal than just a good will reduction in tariff of £5. Hopefully it will inspire others to keep trying.

Hi, just got off the phone to T-mobile and explained my problems with The Mobile outlet. The phone was brought for my 13 year old daughter for school but it is a top of the range Sony Errickson. The first phone call got a £5 goodwill reduction on my £35 a month contract. I read Martins
Cashback Collapse Help Guide

and quoted T-mobiles own statement, this is the second paragraph

"T-Mobile appreciates the difficult situation some customers face. While we are not responsible for dealers failing to meet their commitments, we do assist customers on an individual basis. Typically, we offer adjustments to customers’ accounts, including the opportunity to switch to cheaper contracts.

They checked their own statement and them offered me any tariff i wanted to change to including the cheapest at £15!!! I choose the £20 a month for £40 of calls or text....still lots for my daughter but a £15 reduction which was the cash back!!

Thanks Martin, I'm really pleased now
:A:T:A:T:A:T
(sorry but just a little bit chuffed!)

allsinginganddancing

Forgot to say...they were really nice on the phone too! I spoke to 4 people in all and everyone of them was really polite, sympathised and understood the issues.

Well done T-Mobile...other suppliers take note ... we are more likely to stay with the good companies after our contracts end if they support us!

Still allsinginganddacing :j

Olivier

Just to say that I have bought a contract with TMO following this thread, back in August.

I have sent the first CB voucher in December, and could see the problems appearing. Today I have seen TMO is under administration, and I have called T-mobile to change my contract.

After a short discussion I was offered the Flext 25 for £20 a month (starting March 13th), which I preferred to the Ufix.
I have also contacted the Administrators to register my claim.

Is there anything else I need to do?

Thanks everybody for the advice anyway (even when it was to buy a phone from them )

p5x

BegbiesTraynor wrote: »

Further to my post last week can all customers who are owed cashback monies please contact The Administrators at the following address.

Begbies Traynor
Burley House
12 Clarendon Road
Leeds LS2 9NF.

Please e-mail [EMAIL="mark.pintar@begbies-traynor.com"]mark.pintar@begbies-traynor.com[/EMAIL]

Please do not e-mail Julian Pitts as he is not dealing with the claims, Mark Pintar is the point of contact regarding claims.

Begbies Traynor.

Is there actually any chance of us getting our money back?

Aliboon

Is there actually any chance of us getting our money back?

Probably not, but it's worth an e-mail, if not a stamp....

Begbies Traynor will charge for their admin time, so it is in their interests to get as many claims as possible, so they can charge as much as they can.

But I recall reading something waaaaaay back in the thread that there was over £1M as being listed in the company's bank account.

I'm afraid I'm not going to read the 145 pages of the thread to find out....

laticsforlife

Depends on how long it goes - they can only charge set liquidation fees, but I guess administration is different.

It would make sense for there to be legislation limiting their fees (Insolvency Act), or disreputable firms would just string things along cashing assets and setting it against there ever-increasing fees.

jazzy639

Oh no!

Just read and found out they have gone in administration! I have sent an email to the administrators and I am on the phone to T-Mobile at the moment.

What is the best thing I can do? Get T-Mobile to lower the contract as my bill says after 6 months (which it has been). Can I expect them to pay out more for the loss?

Thanks!

Allan87

They seem to be allowing a downgrade if you actually tell them your bill says you can do so after 6 months. The cashback contract was between you and TMO so T-Mobile are not liable for any of your loss.

jazzy639

allsinginganddancing wrote: »

"T-Mobile appreciates the difficult situation some customers face. While we are not responsible for dealers failing to meet their commitments, we do assist customers on an individual basis. Typically, we offer adjustments to customers’ accounts, including the opportunity to switch to cheaper contracts.

They checked their own statement and them offered me any tariff i wanted to change to including the cheapest at £15!!! I choose the £20 a month for £40 of calls or text....still lots for my daughter but a £15 reduction which was the cash back!!

Where can I direct T-Mobile to look at their own statement?

Also, no luck with T-Mobile so far, they said you cant downgrade until 11 months despite my bill saying 6! Waiting on a manager phoning me back!

LADY_A

jazzy639 wrote: »

Where can I direct T-Mobile to look at their own statement?

Also, no luck with T-Mobile so far, they said you cant downgrade until 11 months despite my bill saying 6! Waiting on a manager phoning me back!

I have managed to get my bill down from £35 to £20,only been with them 6 months!