Help Mayday!! :(

sho_me_da_money

Yea it does.

instead of IPCONFIG.

Type IPCONFIG/ALL and then press enter.

Then paste everything you see in the black screen here.

The way to copy and paste from in there is right click the black screen, hit MARK - mark all the text with your mouse - go and click the ICON in the top left whilst its MARKED and go to the EDIT menu and select COPY and then simply paste in here.

This can be fiddly, and you cant use CTRL+C - you must use the COPY from the EDIT menu.

Stephb1986_2

hi show me da money it sort of makes sense what your saying, how could this of happened? and how do i get back the wireless driver i will have to go and buy a usb pen tomorrow as i dont really use them. I dont have and techy mates thats why i've had to come here, if anyone lives in the wigan area and knows how to sort this out a case of booze in it for you

Steph x

marms

There mustn't be a recovery partition on your hard drive, try booting into windows and pressing ALT + F10 to see if you have the Acer eRecovery software, if you have the default password is 000000, then choose Recovery Settings and click Next. Then choose burn image to disc and click next, then select Factory Default Image and click next, this should burn a recovery cd to restore the computer.

sho_me_da_money

Mancunian and gave up drinking - ill do it for a chocolate biscuit tho!

Nah joke, just do that thing i said about with IPCONFIG/ALL

The other way to copy that info is to maximise the black window, click PRTSCN button on your keyboard, open up MSPAINT and press CTRL+V.

Save the file as a JPEG and email it me.

JDPower

Couldn't she just uninstall the wifi card in device manager and have it automatically reinstall on restart?

sho_me_da_money

Depends but chances are high that she will need the driver.

marms

If you have the eRecovery software you can reinstall the wireless driver with it by going to Recovery Actions, then Reinstall applications/drivers.

sho_me_da_money

Firstly before uninstalling/reinstalling anything i would like to see the results of IPCONFIG/ALL

Then if need be, we will reset your TCP/IP stack and WINSOCK settings, which are things that can cause internet connectivity problems.

To do this, disconnect any wires and turn your wireless adapter off (maybe a button or something on your laptop)

Then:

Start > run > cmd and type this : netsh int ip reset c:\resetlog.txt and hit ENTER

Then restart the PC and when you log back on

Start > run > cmd and type this: netsh winsock reset catalog and hit ENTER

Then restart your PC again and turn on the Wireless and see what it picks up.

All this comes after we establish the first thing above.

Im offsky for tonight.

Stephb1986_2

Host name....Erica
Primary dns suffix.....:
node type....hybrid
IP Routing enabled...no
WINS Proxy enabled...no

Wireless Lan adapter wireless network connection:

Connection -specific DNS Suffix.:
Discription.......: broadcom802.11g network adapter
Physical address....: 00-19-7d-43-db-72
DHCP enabled...: yes
auto configuration enabled...:yes
link-local IPV6 address...:FE80::E1C0:D826:D17A:D75F%9(PREFERED)

Auto configuration IPV4 address...: 169.245.215.95(prefered)
Subnet mask...:255.255.0.0

Default gateway...:
DHCPV6 IAID....: 234887549
DNS SERVERS..: FEC0:0:0:FFFF::1%1
FEC0:0:0:0:FFFF::2%1
FEC0:0:0:FFFF::3%1

NETBIOS OVER TCP/IP....: ENABLED
ETHERNET ADAPTER LOCAL AREA CONNECTION:
MEDIA STATE..: MEDIA DISCONNECTED
CONNECTION-SPECIFIC DNS SUFFIX.:
DISCRIPTION...: BROADCOM440X10/100INTERGRATEDCONTROLLER
PHYSICAL ADDRESS...: 00-16-D4-AC-11-AA
DHCP ENABLED...: YES
AUTO CONFIGURATION ENABLED..: YES
TUNNEL 1 ADAPTER LOCAL AREA CONNECTION*6:
MEDIA STATE..: MEDIA DISCONNECTED
CONNECTION-SPECIFIC DNS SUFFIX..;
DISCRIPTION..: ISATAP.(345064E1-91BA-44AF-ACEE-1CDO26ED9EE)
PHYSICAL ADDRESS..: 00-00-00-00-00-00-00--EO
DHCP ENABLED....: NO
AUTO CONFIGURATION ENABLED..: YES

TUNNEL ADAPTER LOCAL AREA CONNECTION*7:
CONNECTION-SPECIFIC DNS SUFFIX.:
DISCRIPTION..: ISATAP.(F975BDE5-5262-4C28-81B1-9180B582B644)
PHYSICAL ADDRESS...: :-:-:-:-:-:-:-EO
DHCP ENABLED...: NO
AUTO CONFIGURATION..: YES

TUNNEL 1 ADAPTER LOCAL AREA CONNECTION *7:
CONNECTION-SPECIFIC DNS SUFFIX.-
DISCRIPTION..: ISATAP.(F975BDE5-5262-4C28-81B1-9180B582B644)
PHYSICAL ADDRESS...: 00-00-00-00-00-00-00-EO
DHCP ENABLED...: NO
AUTO CONFIGURATION ENABLED....: YES
LINK-LOCAL 1PV6 ADDRESS...: FE80::5EFE:169.254.215.95%12(PREFERED)
DEFAULT GATEWAY..:
DNS SERVERS....: FEC0:0:0:FFFF::1%1
FEC0:0:0:FFFF::2%1
FEC:0:0:0:FFFF::3%1
NET BIOS OVER TCP/IP...: DISABLED

TUNNEL ADAPTER LOCAL AREA CONNECTION *9:
MEDIA STATE...: MEDIA DISCONNECTED
CONNECTION-SPECIFIC DNS SUFFIX..:
DISCRIPTION...: TEREDO TUNNELING PSEUDO-INTERFACE
PHYSICAL ADDRESS...: 02-00-54-55-4E-01
DHCP ENABLED...: NO
AUTO CONFIGURATION...: YES
C:/USERS/ERICABROUGHTON)

IPCONFIG/ALL

I've had to type all this as its on another laptop and couldnt copy and paste

sho_me_da_money

Auto configuration IPV4 address...: 169.245.215.95(prefered)

Theres your problem - this is not a valid DHCP address.

Go into CMD and try this:

ipconfig /release

Wait a few seconds and then do ipconfig/all

The above should now become:

Auto configuration IPV4 address...: 0.0.0.0

Then restart the laptop and do an ipconfig/all and paste me that line. The part we are interested in is:

Wireless Lan adapter wireless network connection:

Connection -specific DNS Suffix.:
Discription.......: broadcom802.11g network adapter
Physical address....: 00-19-7d-43-db-72
DHCP enabled...: yes
auto configuration enabled...:yes
link-local IPV6 address...:FE80::E1C0:D826:D17A:D75F%9(PREFERED)

Auto configuration IPV4 address...: 169.245.215.95(prefered)
Subnet mask...:255.255.0.0