Help Mayday!! :(

superscaper

Stephb1986 wrote: »

ive started doing a system restore and put the WLAN back on hopefully it works AVG didnt find anything so i guessing thats a lie lol. I cant remember if we have the disks i'll have to look upstairs if not could i download it from somewhere onto a cd and put it on that way?

I knew this would be the place to come you lot are great

Steph

If it's AVG anti virus then it may not pick up any spyware anyway. There is a free AVG anti spyware program although I think superantispyware is better. Without knowing whether what was downloaded was something very dodgy or not it's impossible to say whether to expect it to simply be something that went wrong in the installation/setting or whether it was genuinely something malicious.

Stephb1986_2

it was a game off tiscali's website by a company called big fish, as soon as she clicked the buy now button all the webpages she had open closed and she got kicked off the internet and its never worked since so i dont think it was malicious or anything.

Ive done a full system restore and its not made a difference

Stephb1986_2

ive burned the superanti spyware to a disk and now got it running on my mums laptop hopefully it finds something if not what else can i do?

Steph xx

superscaper

Full reinstall as I mentioned is the last resort. Before that is simply repairing windows but that still requires your windows/recovery cd.

Stephb1986_2

ive just had a quick look upstairs and cant find it, i'll ring my BIL to see if he can get a windows recovery cd. the superspyware is still running and not found anything yet its really !!!!!!ed up this time

Ive just found a recovery disc for a fujitus siemens laptop instead its for windows xp instead of vista too will it still work??

Steph x

Stephb1986_2

Ive clicked on the network advisor and it says

Event
1. ping loopback address failed!

Possible cause
1.the TCP driver is corrupted the networking adapter is not working or another service is interfering with the IP

Possible solution

1. check that your TCP/IP drver and network card are installed correctly.

2. Please reboot your computer

3. if rebooting the computer still does not solve the problem please contact a qualified IT professional.

does this make sense to anyone?

the antispyware has finished now and its come up with no harmful things found this is really getting to me now

Steph x

Stephb1986_2

ive still not fixed it any more advice?

Steph xx

Reluctant_spender

Well, I would follow the advice given above but I would also try this first

http://support.microsoft.com/kb/299357

marms

The laptop probably has a recovery partition, if you post the make and model someone may be able to tell you how to restore the laptop from the recovery partition.

Stephb1986_2

its a Acer aspire 3690
ive tried everything on microsofts website i cant think of anything else i can do.

Hopefully someone knows how to sort this out

it says its connected to the internet but theres something stopping the laptop going onto the internet

Steph x