Help Mayday!! :(

albertross_2

start, run, cmd

ipconfig

what does it say

does the wlan say connected? acquiring network address? connected?

can you see your ssid in the wireless scanner, can you see anyone elses?

does wired work?

which firewall, which router? which isp?

ipconfig /all >c:\1.txt
notepad c:\1.txt

Stephb1986_2

i did the start cmd ipconfig it says

ethernet adapter local area connection
media state : media disconnected

tunnel adapter local area connection 6
media state: media disconnected

ect

the wlan says obtaining ip address please wait then it comes up with connection to WLAN failed

i can see our router and next doors

I havent tried wired as i dont know how to do it.

She just uses the normal windows firewall, its a linkys router and we're on virgin media

Steph x

albertross_2

ipconfig??? firewall?

have you tried putting in your wireless key again?

wired, just plug an ethernet cable between laptop and router

Stephb1986_2

ive tried putting the ip address in manual but its not having any of it. Ive had the modem and the router unplugged to reset it as virgin media ip addresses are automatic.

Ive turned the firewall off to see if that was the problem so its off at the moment.

marms

If you want to restore the computer to as it was when new, Turn on the computer and press F2 to enter the bios, in the main menu is the option D2D Recovery which you should set to Enabled, then press F10 to save the change and exit BIOS, your computer should now restart and restore the factory setup. After the restore is complete change the D2D Recovery to disabled again.

Stephb1986_2

Hi thanks marms ive just tried resetting it to factor settings like you said when i went into the BIOS and looked at the d2d recovery it was already enabled so i carried on there was no difference so i turned it off and changed it to disable and tried that no difference so ive now changed it back to enable to see if it would change anything and it hasnt what should i do now?

thanks for all your help its really appreciated as i know it would cost us a fortune to take it somewhere

Steph x

albertross_2

3rd time lucky?

ipconfig?

does wired work?

sho_me_da_money

The reason you cant get on the internet is because your wireless adapter cannot pick up an IP address.

So the problem is your Wireless Adapter or your TCP/IP Stack is goosed.

If i was there i could fix it, but its difficult to explain over the net without seeing the machine.

You could try to retrieve the wireless driver and store it on a USB pen. Then uninstall the adapter and reboot and reinstall.

The problem is the wireless network adapter - it is not the router, it is not the modem, it is not virgin media and its not the cable modem.

Try getting a mate who is techy to look at it.

Its one of those issues that takes about 5 mins to fix in real time and over a few hours over the net.

Stephb1986_2

subnet mask.....255.255.0.0

ethernet adapter local area connection
media state: media disconnected
connection-secific DNS Suffix

Tunnel adapter local area connection*6
media state: media disconnected
connection-specific DNS Suffix

Tunnel adapter local area connection *7

connection specific dns suffix
link-local IPv6 address..... fe80::5efe:169.254.215.95%12

does this make sense?

JDPower

(deleted by user)