LloydsTSB Fixed rate Isa 6.5%

carpy

is the 12th of April the deadline for applications? i assume money (either new or transferred 'previous years') can still be added to the ISA after this date?

Richchad

Well we decided to take in our cheques for £3600 each to top up our ISAs for this tax year rather than do it via BACs, we went to a local branch, the young lady entered our account numbers and sort codes, but the system wouldn't let her enter the amounts...:mad:

She spoke to her colleage next to her, who seemed to acknowledge that she too has had problems, so I was told 'leave them with us and I will speak to someone' so reluctantly I accepted that and left, not really very impressed, why is it so difficult to Lloyds any money..

jonesMUFCforever

carpy wrote: »

is the 12th of April the deadline for applications? i assume money (either new or transferred 'previous years') can still be added to the ISA after this date?

Yes the FRISA can be opened in branch with a nil balance awaiting funds from elsewhere.

KTF

Richchad wrote: »

Well we decided to take in our cheques for £3600 each to top up our ISAs for this tax year rather than do it via BACs, we went to a local branch, the young lady entered our account numbers and sort codes, but the system wouldn't let her enter the amounts...:mad:

She spoke to her colleage next to her, who seemed to acknowledge that she too has had problems, so I was told 'leave them with us and I will speak to someone' so reluctantly I accepted that and left, not really very impressed, why is it so difficult to Lloyds any money..

I also had problems when putting in this years allowance today. The cashier had seen the issue before and the payment had to be passed to someone in the back office to sort out.

Apparently the fix was to go through the process of opening a new ISA but put the cash in the existing one as the system couldnt cope with adding money to an ISA that was opened last tax year and already had money in it (or something similar).

I left the branch about half 12 and by 3pm the money was showing in the ISA so the fix works

Innys

Innys wrote: »

Update:

Just spoke to the branch manager and, as we all know, they have lost - sorry I mean "misplaced" - my transfer forms. I said I wasn't surprised. He asked my why that was. I told him I had found out on the Internet that many people's forms were lost - but I didn't mention this site. Perhaps I should have!

As I was due in to see another adviser tomorrow, he suggested I come in and complete another set of forms, they would send it off and backdate the interest to 4 weeks ago.

I said I had a better idea. I complete the forms and I send it off but they still backdate the interest. I told him that I didn't trust their admin not to screw up again and A&L required customers to send off the transfer forms.

He agreed to this suggestion. When I go to see them tomorrow, though, I will want them to confirm, in writing, that the interest will be backdated. I will take the A&L transfer form with me. If they refuse to confirm it in writing, I'll show them the A&L form, leave and send it to my existing provider.

You may regard this as extreme, but I don't trust them to honour a verbal promise, given the shoddy nature of their admin so far.

Will keep you posted.

Update:

I sent the forms to KRBS and Lloyd's have confirmed in writing that they will backdate the interest to the date of my original application - 2nd March. I think that's the least they can do, given the amount of running around I have had to do on their behalf.

KRBS have confirmed to Lloyds that they will release the funds on 14 April.

LankyMoneySaver

surfcat wrote: »

The t&cs also say that your opening date is the date of first deposit, so that will be either the day you put in a cash lump sum, or the day your money was transferred in.

Cheers for that. I opened mine with zero balance and am waiting for my Abbey to get transferred in so will be the date that eventually makes it across. Maybe I should have read the T&Cs before asking a question that they answer :doh:

Cappsy

surfcat wrote: »

I was told over the phone that they no longer send welcome packs (ie paying in book etc) for these accounts, as you can operate them in the branches

My account has been open since 27th March and I've not had a letter or paying in book. Nevertheless I topped up my transfer by cheque in branch yesterday using acc no. and sort code and it was showing online by this morning.

ric2003

If anyone was having trouble depositing this years ISA via internet banking - Lloyds have fixed this now so you can transfer the money online. The problem affects those accounts that were opened before 5th April, but the transfers in have not yet been credited - the system thought that meant that you had not used your account in a full tax year, so by ISA rules, you have to re-activate your account.

They told me only yesterday that I had to go in to a local branch to 're-activate' my account, but they must have got a lot of complaints because its now possible to reactivate the account online.

Now I just need to wait for the two ISAs to transfer in...

Richchad

Just logged on this morning got the same message about re-activating my account, noticed when ticking the box about agreeing to interest rates, they quote the standard Cash ISA rates, not the FRISA rates, assume this is just a error, I hope

The only way to re-activate was to agree so did, strange but my wife's ISA didn't ask her to re-activate?

We both still have Nil balance since opening our accounts on 3rd March, waiting for transfers from YBS, Barclays and deposited cheques yesterday for this tax year...it is so slow and frustrating..

Paul_N_4

Anyone know what the rate falls to if you make a withdrawal during the year?