Feedback changes announced!!!

windswept

If "good selling" means being held to feedback ransom by every customer with unreasonable demands and expectations, you can count me out.
As someone with both a website and an ebay shop - ebay customers are a breed apart, inane questions, wanting huge discounts, not wanting to pay for courier delivery - the list is endless.
I bend over backwards to provide excellent customer service, and my feedback shows this, but I do this because I want to , not because I'm at the mercy of the whims of buyers.

Carefully worded "positive" feedback will be our only means of protest, as leaving no feedback at all is pointless.

ormus

i dont think ebay customers are a breed apart. ive worked in retail sales and industrial sales. and the percentage of moronic punters is much the same.

wouldnt you just love to see a huge poster on comets/dixons/argos window with FB/rating etc...?

soolin

My worry is that new buyers on ebay will use feedback as a first line of contact, rather than a last line. I've been on these boards for a while now and we do get new users who have bought items waited two or three days and now ask whether they should neg the seller as a way of getting the sellers attention to the fact that their goods have not arrived.

Also, and be honest, how many times have any of us as a buyer sort of half wished we could leave a 'safe' neutral for a niggly point, but don;t as we know we are probably being a bit unfair. In future buyers can just go ahead and neg with no fear of reprisal.

barmonkey

soolin wrote: »

It will probably be ignored, but someone has started a petition here:

http://www.gopetition.com/online/16624.html

i think im going to put this link and a brief exlination on all my auctions for a while. see if we can get the petition to a decent size

StaffsSW

windswept wrote: »

Carefully worded "positive" feedback will be our only means of protest, as leaving no feedback at all is pointless.

I'm not entirely convinced that negatively worded positive feedbacks will be noticed as most people will just look for the red or grey blobs or check the 12 month summary at the top, but I am currently working on developing a search tool that will show the feedback the buyers leave, rather than most negative feedback filters which target sellers' feedbacks.

One thing that will become vital to sellers is leaving replies to feedback - if I get a neutral for slow delivery as it has been kicked around a sorting office, or a negative for not as described when the buyer hasn't read the listing properly, I'll make damn sure that anybody looking at my feedback knows the exact reason.

It's an old phrase that has been rolled out many times in the "who leaves feedback first" debates, I do not fear a neg through poor service or quality, but I do fear poor feedback from an idiot.

Alfie_E

This is going to combine very well with PayPal’s “Payment Review.”

4.5 Payment Review. …If a payment is subject to Payment Review, PayPal will place a hold on the payment and provide notice to the seller to delay the shipping of the item…

No suggestion has to how long it might take before the payment is unfrozen. The buyer doesn’t quite get it – as far as they’re concerned the money’s left their account – the item bought isn’t forth coming and they neg you. You, of course, respond by neg… oh no, you can’t.

StaffsSW

The eBay staff keep repeating the line to report non-paying bidders, which is pretty obvious in itself, but how do you report the idiot buyers? The ones that continually claim Item Not Received, or those that can't read descriptions, or those that continually leave a neutral OK, or the ones that email outside of the eBay messaging service asking for partial or full refunds or negatives will be left, or those that leave a neutral with "where's my item?"

soolin

stevew8975 wrote: »

The eBay staff keep repeating the line to report non-paying bidders, which is pretty obvious in itself, but how do you report the idiot buyers? The ones that continually claim Item Not Received, or those that can't read descriptions, or those that continually leave a neutral OK, or the ones that email outside of the eBay messaging service asking for partial or full refunds or negatives will be left, or those that leave a neutral with "where's my item?"

Strange isn't it how only certain questions get answered by the pinks....

Basically though they just keep saying that buyers aren't the problem sellers are, so if we do get a TSFE buyer, tough luck!

So we can expect neutrals in future for delaying shipping due to echeques, or postal strikes or just because they don't like the item they bought. I did once get a neutral because a small 3 inch dish I sold was 'small', I did neutral her back for being stupid, but of course she can now go on, as she did, to neg approx 1 in 10 of her sellers for all sorts of stupid things.

StaffsSW

My mum has been selling her "highly collectable artifacts"/tat on ebay for a few months now, and been having great success up to her 250 feedback mark. yesterday she got her first neutral "smaller than expected"

The item was described as a small trinket box, with measurements in inches and centimeters, and photographed next to a pound coin for clarity.

How do you report or deal with that? She'd already left the buyer feedback, but this has just swung her ideas (until may at anyway) about when to leave feedback. Her reply to the feedback is "How small do you think 3cm/1.25" actually is? The size is clear in the listing"

I wonder if some buyers just leave negs and neutrals out of spite or notion rather than need. Feedback has always been a two way flow of information, but alas, not for much longer.

Time2Go_25

stevew8975 wrote: »

My mum has been selling her "highly collectable artifacts"/tat on ebay for a few months now, and been having great success up to her 250 feedback mark. yesterday she got her first neutral "smaller than expected"

The item was described as a small trinket box, with measurements in inches and centimeters, and photographed next to a pound coin for clarity.
.

Well I'm sorry but your Mum must be at fault, Ebay have said that it sellers causing all the buyers to leave.:D:D:D:D:D