Feedback changes announced!!!

soolin

stevew8975 wrote: »

How do you report or deal with that? She'd already left the buyer feedback, but this has just swung her ideas (until may at anyway) about when to leave feedback. Her reply to the feedback is "How small do you think 3cm/1.25" actually is? The size is clear in the listing"

I wonder if some buyers just leave negs and neutrals out of spite or notion rather than need. Feedback has always been a two way flow of information, but alas, not for much longer.

Yes buyers do sometimes have hissy fits, the buyer I mentioned above i truly believe had 'issues' as they found fault with everything they bought and just before they finally got suspended they started leaving negs with ridiculous comments. For instance this one they left for a pair of size 7 shoes 'I wear a 5 and these are too big'. However it took them several months to get suspended and before they went they ruined many a trader. I was just thankful I got my neutral in first, I think I put something like 'how big did you want your 3 inch dish ?'. Under the new rules they would still be trading I suppose as the only way the pinks say we can stop a bad buyer is to go through the NPB on them..as of course buyers are perfect and once they pay they should be given a positive regardless. However in this instance the buyer did pay so there would be no way of reporting them, as far as I can see.

G-G_4

Caveat venditor instead of caveat emptor

Joannef_2

Unless I have misread the wording this also means that your feedback can be increased/decreased once per week per member whereas at the moment if the same buyer/seller gives you two positives it only counts as one. This is good if you only buy but if you sell too it could cause problems.

A nuisance buyer could buy an item from you on Sunday and leave a negative. If you weren't quick enough to block them they could then buy another item from you on Monday and leave you a second negative which you mean you have two seperate negatives as eBay count a week as Monday-Sunday.

I think this is absolutely crap. I buy and sell on eBay and have used it for about 6 years with no negatives (yet). Obviously there will always be sellers on eBay but I think this is just another reason that many people will stop using it. I suppose you could have one selling account and one buying account but I think it will just be easier not to bother selling on there.

Here's the wording in case I've misread it:-

How will repeat Feedback be calculated?

With the change in Feedback, members will soon be able to affect each other's Feedback Score by one point each week. To make sure that repeat Feedback is calculated in the Feedback Score, the transaction for which the members are leaving Feedback must have ended in a separate week. For Feedback, eBay defines a week as Monday to Sunday.


Are the repeat Feedback calculations retroactive? Why not?

eBay will begin counting repeat transactions in mid-February, 2008. In May/June, we will retroactively recalculate your Feedback score to include repeat activity prior to February 2008.

soolin

Hi JoanneF, yes you have spotted another loophole and there are several more. I must have a crooked mind as I can ways of destroying a seller in a matter of weeks and not have any repercussions.

As long as a buyer pays, and for it to work they need to pay via paypal, then they can neg and not receive anything back in return. The one way out of this that I can see is for a seller to take a chance that ebay might support them if they can show a pattern of malicious bidding. However they would need to refund the paypal payment and get an NPB strike in that ebay will allow to stand. If they can start getting strikes in the buyer might be suspended.

However, if the buyer is allowed to appeal and say that they had in fact paid but the payment was returned, then despite everything the strike would be repealed and the seller once again unable to leave anything other than positive feedback.

Whilst ebay insist that there are NO bad buyers we sellers are lost.

Tea3

pdel61 wrote: »

Well I'm sorry but your Mum must be at fault, Ebay have said that it sellers causing all the buyers to leave.:D:D:D:D:D

Yup and instead of ebay making things better for sellers e.g. lower fees more exposure etc they penalise the sellers and make things harder for them - in past year reduced shop exposure on ebay uk, no listings showing in non-uk ebay as well as all this new stuff, new star system for buyers etc etc

Doesn't ebay realise that driving sellers away means buyers will leave too?
Many a boot sale has lost my custom because you dont get bargains anymore you just get lots of 'new' stalls selling items for the same or more than shops - buyers want bargains...buyers can only get bargains when sellers can sell items cheap and know they have some protection...silly ebay.

PS - who else got their Tazbar email with a list of reasons to use them - no.1 on list saying they do fair feedback with both parties being able to leave it...

chuckles1066

danmanchester wrote: »

Just when you think ebay can't get anymore stupid...

I am so glad I quit ebay last year. Good luck to all of you with the headaches to come!

Ditto that; I left when they started forcing Paypal as the only payment method (thus earning themselves more fees) onto certain auctions.

StaffsSW

Tea3 wrote: »

PS - who else got their Tazbar email with a list of reasons to use them - no.1 on list saying they do fair feedback with both parties being able to leave it...

Yep, I got that and although it's good to see they are making a publicity effort, that last line could have been worded better...

"Buy off Tazbar and get negged"

Tea3

stevew8975 wrote: »

"Buy off Tazbar and get negged"

LOVE IT!!!:rotfl: :rotfl: :rotfl:

greeneye

Just dawned on me that sellers who have not been paticularily active in the last 12 months (but might be well into the hundreds of feedback and 98% + rating) and recieved a neg or 2 in the last year will find themselves with feedback ratings below paypals threshold for £500 buyer protection...some of you may need to bang out a load of 1p ebooks before the switch over.

Nadia

stevew8975 wrote: »

Whilst the UK was all a fluster with the feedback and fee news, the US site also had this little nugget of good news - all addresses are considered confirmed & unpaid items with feature fees (Bold, gallery, subtitle) are creditted in full but for powersellers only.

Expanded seller protection from PayPal - Beginning in February 2008, items sold by PowerSellers on eBay and paid for with PayPal will be covered against claims, charge-backs, reversals for unauthorized payments, and merchandise not received. Transactions must meet the terms of coverage. This protection is free to PowerSellers and eliminates the need for confirmed addresses.

http://pages.ebay.com/services/buyandsell/powerseller/benefits.html


Hopefully it will spread to the UK soon, and hopefully to all sellers, not just the registered businesses.

I can see that this might be good news for powersellers who are subject to fraudulent charge-backs, but what about buyers. I buy and sell on ebay so I'm not biased towards buyers. The way I see this is that if I buy something from a powerseller and he fails to send it to me then I can't do a charge back and I lose both my money and the item and the seller gets away with it. Have I understood correctly or am I missing something here?

If that's the case I don't think it's as good an idea as stevew8975 seems to think because not all buyers are scammers and the honest ones will lose out (and not all sellers who don't have powerseller status are scammers either although that's what ebay seems to imply).

Nadia