Feedback changes announced!!!

furrybloke

Can see the good & the bad. I think you should be able to Neutral but not neg. On a number of occasions I have not negged because I sell on the same account as I buy & no I will get one back!
I like the % as I can get my 100% back!!

Badger_Lady

rigsby1967 wrote: »

So with the new system they can neg me saying i wouln't give refund but i cant neg them to say DEMANDED refund and refused to send item back, how's that fair?

No they can't - if they refuse to comply with the dispute, their negative feedback to you would be removed.

frivolous_fay

From this thread:

http://forums.ebay.co.uk/thread.jspa?threadID=1100142091&start=0

olly@ebay.comolly@ebay.com View Listings | Report 29-01-08 14:49 GMT 94 of 253

Hi everyone,

The changes for the UK market will be announced shortly. Keep an eye on the announcement board for details. The changes do vary from market to market, so I'd encourage you to take some time to digest all the details. There will be a number of pinks over on the Community Q&A board this afternoon who can provide additional details and clarifications to questions.

Many thanks,
Olly


There are a handful of new threads on the Q&A forum.

Tirian

It's here. It's insane and ridiculous.

http://pages.ebay.co.uk/businesscentre/2008bsrl/overview.html

I can only say that I am immensely relieved that I have essentially given up selling on eBay. This is a scammer's charter.

Ebay are very slow to react to complaints against buyers - negative feedback for buyers was a vital "first warning" signal to let sellers know when a scammer was on the loose. The thing about negative feedback is that sellers could use it to respond promptly to a bad experience/chargeback scammer/other fraudster - and the warning would be there for other sellers to see immediately. Now sellers will have no warning at all if they person sending them money has already ripped off other people.

Bad, bad, bad!

Oh, and did anyone else notice that the system of discounts to the new FVFs for Powersellers means that effectively the FVFs are staying the same for the big Powersellers, and going up for everyone else? Ebay have obviously decided that they don't care for the small time sellers any more ..

StaffsSW

Tirian wrote: »

Oh, and did anyone else notice that the system of discounts to the new FVFs for Powersellers means that effectively the FVFs are staying the same for the big Powersellers, and going up for everyone else? Ebay have obviously decided that they don't care for the small time sellers any more ..

but guess who pays the biggest bills to eBay? It's one of the only concessions that sellers have got under these announcements, and it's ebay's way of trying to retain revenue.

The morale amongst PowerSellers is pretty low at the moment, and in reality very very few people will sustain a consistent 4.8 across all categories in order to earn the discount.

PowerSellers will also have to be registered with ebay as a business in order to keep the PS status, and enjoy any potential discounts.

moneypooh

My ebaying days are coming to an end I feel. I have a 100% - 2669 score and that will disappear if some buyer decides to trash my score just for the hell of it! This new system is so open to abuse and doesn't protect buyers.
I thought ebay was a 2 way street, it appears not:mad: From now on buyers could hold sellers to ransom. I'm not saying it will happen, just could....

Alfie_E

frivolous_fay wrote: »

olly&#64 wrote: »

The changes do vary from market to market, so I'd encourage you to take some time to digest all the details.

I can’t see how it can be anything other than universal, applying equally to every eBay site. You can imagine the confusion and resentment it would cause if it depended on which country the buyer and/or seller were in.

soolin wrote: »

…this mimics the Amazon feedback system again.

Yes, they seem to be shifting more and more towards the professional seller. This would seem to be confirmed by the new twelve month limit. The person who uses eBay to de-clutter is going to be hit. They sell a handful of items. The months go buy. The come to do another clear out, only to find they no longer have a Positive Feedback percentage, as all their previous sales are over a year old.

To be fair, they had to do something. My own rule of thumb for volume sellers has been: one negative feedback equals ten to twenty unhappy customers – the rest being unwilling to leave a negative. But, like many on here, I’m not convinced that this is it.

Tirian

Even if you're not a powerseller you can still get 20% discount on the FVFs - as long as you are selling at the powerseller level.

Essentially - if you sell lots, the FVF hike is reduced for you. If you're a mid / low volume seller, then welcome to a 40% hike in your costs.

frivolous_fay

Oh, and here's an interesting little snippet of today's discussion.... between the resident paypal geek and Richard, ebay staff:


bella-posting (0 ) View Listings | Report
Believe me, this will overall be more effective at getting bad buyers off the site so that sellers do not have to deal with them.

Nonsense.

When a scam buyer goes on a spending spree with a stolen card then other sellers need to be warned immediately.

The idea that eBay will take action that will save other sellers from losing money is laughable.

Have you ever tried emailing Customer Support?

Nine times out of ten you get back an answer that doesn't even address the issue.

Good grief . . . . .

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richard.uk@ebay.com View Listings | Report
bella-posting (41)

We'll be protecting sellers from unauthorised payments, covering all the risk associated with them - this will remove the worries over confirmed PP addresses or the risk of a fraudulent buyer paying for an item.
Sellers will need to report those instances to us, of course.

Regards
Richard

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bella-posting (0 ) View Listings | Report
We'll be protecting sellers from unauthorised payments, covering all the risk associated with them

Explain please?

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richard.uk@ebay.com View Listings | Report
bbm3012 (#44)

The answer to this surely has to be Ebay doing more about UNJUSTIFIED NEGATIVE FEEDBACK?

Yes, absolutely. The staff who had been administering the mass of buyer appeals against negs will now be able to focus on policing buyer abuse of the feedback system.

I should also add to my reply to bella above that only Powersellers will receive the protection against unauthorised payments.

Regards
Richard

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bella-posting (0 ) View Listings | Report
I should also add to my reply to bella above that only Powersellers will receive the protection against unauthorised payments.

Oh well that's all right then . . . . .

Richard please address the issues I've raised concerning non-PS sellers and scam buyers.

I've made some valid points that really do need answering.

soolin

Hi Fay, we seem to be reading the exact same page over on ebay :eek:

The fact that only powersellers will get the reduced FVfs and seller protection is extremely worrying. That makes ebay a two tier system, the PS can undercut the smaller sellers and get full paypa protection while the smaller sellers who really need support will lose some of their paypal protection *and* pay more fees for the privilege.

I am really trying to be positive about this but I'm struggling.

The one thing I will do now though is get tougher on my selling criteria. I had already started only selling some of my items in the UK due to that last American scammer who got a refund and the item. I may well go fully UK only and start limiting my exposure a bit.