City-Link, I just don't understand

superscaper

Cloudedbrains wrote: »

They could have arranged for a florist to deliver the flowers

I was wondering whether the guy that delivered it could have been the delivery driver that had been faking the deliveries. (It was a City Link delivery of the flowers).

Cloudedbrains

I guess its about as close to an apology you're gonna get of them

I just don't get why they are getting away with this - it's such a widespread issue

superscaper

Cloudedbrains wrote: »

I guess its about as close to an apology you're gonna get of them

I just don't get why they are getting away with this - it's such a widespread issue

Well I got another email from Scan two days ago (the retailer I complained to about CL but wasn't involved with this order) and they said that CL had apologised to them?! and that they've insisted there will now be a thorough investigation of the local depot. I'm pretty sure it's Scan's involvement now that prompted the flowers. It'd be interesting if anything came of the investigation but I won't hold my breath.

custardy

Cloudedbrains wrote: »

I guess its about as close to an apology you're gonna get of them

I just don't get why they are getting away with this - it's such a widespread issue

but is it?obviously i dont have any figires but who has a faultless delivery from CL every day vs the number who go online to complain?

superscaper

Letter of apology arrived today from the manager of the local depot and also assured once again that the matter is being investigated. At least they seem to be doing something about it.

withabix

Argggggggggggggggggggggggggggggggggggggghhhhhhhhh!

Two parcels for me today were apparently signed for by <insert name that isn't similar to that of any of my neighbours> and no card was left.

Parcels were from two different companies, so obviously not mis-addressed!!

Yet another 'Attack of the Lazy B*stard Citylink Driver.'

Cloudedbrains

I have a friend down south who has has so many issues with CL to the point he had so much hassle he avoids anyone delivering via CL

everythingblogcast

What gets me about CL and the others like Interlink Express they claim that "the driver ran out of time". How can they do that, after all if in any other job you are behind in work the boss would want that done for that day, not the next day or the next. If the driver cant complete this then they should not be charging for next day delvery when they fully know that they wouldnt bother taking it to the address until a few days later.

V_tricky

Just to add my threppunce ha'penny, I buy a lot from the internet - certainly 90% of the things I buy are from online retailers and as a whole, no delivery company sticks out in my mind as being terrible. Except maybe Parcelforce.

In my last house we often got failed deliveries. I was on maternity leave at the time and was home quite a bit - and would wait in if I knew that they were coming anyway. Parcelforce seemed the worst by far. Now I think about it perhaps it was because my house last house was a new build, on a site at the end of a culdesac that had 8 new houses built on - perhaps it wasn't showing up on their sat navs?

Now I've moved 3 miles away, I've been carded loads (because I'm back at work) and not had one (yet!) that I've failed to be carded for. They always have arranged a redelivery at my convenience - City Link included.

I recently bought an item of eBay which was buyer collect. I really wanted it, and asked them if I organised a courier whether they would box it up for me. The seller agreed, and after searching on internet I looked at Parcels2Go. I then googled their name (and actually a thread on here came up too) and was shocked at what terrible feedback they received.

Then I googled all the other main players - Parcel Net, DHL, Parcelforce etc and found that there was so much terrible feedback on ALL of these companies, that I thought 'what the hey' and booked my £5.99+vat 2-4 day delivery with Parcels2Go at about 6pm and crossed my fingers.

They collected the parcel from Kent at 09.20 the next day, and I had it by 09.10 the following morning.

Needless to say I was amazed.

Zebedee69

As a part time courier iv found it depends on the franchiase that you choose. Some offices are brilliant, realy friendly, know exactly what they are doing etc etc. Others are less so and its hard work making things okay! I hate it when my company name is made to look bad or im paid late which often happens with the latter companies.

ANC are good, never had any issues with them. Some City Links are okay others are not, TNT again are pretty good as are APC. I turn down anything Parcel Force! Slow payment and something normally is cocked up so its not worth the hassle of sorting it out!