Shop.com=waste of space &spot the spam merchant?Is it shop.com, tribal uk, or Quidco?

peterbaker

No one has explained any process except me Radojo

A few have asserted that my experience has nothing to do with them or their favorite team, but they haven't shown how. They have just pointed at a pile of small-print which with my experienced eye I can easily say impresses me about as much as pointing at a pile of their own poo

My entire purpose now in maintaining this thread is to leave it as an effective warning to anyone seeking a free lunch (cashback) and contemplating signing with Quidco, making purchase comparison decisions based on Quidco's cashback tables, or using a Quidco link to Shop.com which might or might not lead to Tribal UK, or indeed buying anything online that ultimately purports to come from Tribal UK. In my case, the customer service from each one has proven itself to me to be worse than useless.

So even if there was a question in my original post that was essentially rhetorical, no-one has shown that there is a good reason to question my observations, have they? My observations stand.

On the other hand, the sundry Ts & Cs and small print assertions smell rather stagnant, from the bottom of a pond perhaps, or like something the cat brought in. In the interests of good hygiene it might be a good idea to desist from dragging any more of those in here and spoiling the carpet . Afterall, no one is going to swallow those :rolleyes:

dmg24

So what do you want people to say pb? Do you want them just to agree with you?

peterbaker

Take it or leave it dmg.

I'm only here to highlight what I think would matter to the majority of less experienced consumers to help them avoid hassle, thereby saving real time and money, not an abstract notion of it. I am also here to tempt companies to avoid doing business which one way or another might easily create consumer hassle, usually by some manipulative low cost promotion idea which is complex and time-consuming to actually comply with and make work, or is in fact not a moneysaving idea at all.

peterbaker

Oh Gawd! Now we have an aardvark dragging in Ts & Cs again :rolleyes:

What do they teach you at school thesedays? Is blind obedience to someone's Ts & Cs part of the mandatory Citizenship syllabus or something?

dmg24

peterbaker wrote: »

Oh Gawd! Now we have an aardvark dragging in Ts & Cs again :rolleyes:

What do they teach you at school thesedays? Is blind obedience to someone's Ts & Cs part of the mandatory Citizenship syllabus or something?

No, but it does tend to mean that you won't get scammed!

Butlers1982

What a pompous person you are OP

You attitude amazes me on here, people are advising you and your too ignorant to listen

My strong recommendation is not to sign up for Quidco

Thats your recommendation- dont know how many people on here will agree with you- probably very few(if any)
Ive never had a problem with Quidco, over £2k paid out only one small item not tracking

peterbaker

Oh my, are you hurt by my comments, Butler-wuppy? Goodness knows how much you had to spend to get £2,000 cashback :rolleyes:. Do you really think you are representative of the majority of MSE'ers? :eek: Don't get me wrong...I'm sure you're a jolly nice chap or chapess :kisses3:

But I don't think you would recognise advice if it got up and slapped you in the face if you think this thread contains any of worthwhile substance other than to avoid following Quidco's links in search of cashback from goodness knows where

I used Quidco once, tried to buy a freezer and save 7% cashback. No freezer, no customer service, on the receiving end of pointed comments from a quidco representative on MSE who ain't the slightest bit interested in what went wrong. Worse than useless experience. Hence my strong recommendation.

PS I wonder what the 7% cashback looks like as a double-entry in Quidco's books of account right now? As a result of my transaction, is there an item for commissions receivable which exceeds the supposed 7% credit to my Quidco account I wonder? And since the order is tracked, is there another for the amount payable to me, less of course the £5 annual fee ? I wonder how many (empty) transactions like mine are in the books.

masterkay

I've read through this thread and I think may have deciphered what the actual major annoyances are for PB.
1. He ordered a freezer via quidco, after a recommendation from here and it turns out to be a bad experience
2. The order never arrived thus he is annoyed that he has paid money and not received the item
3. To add insult to injury the item is tracked via quidco indicating that he will eventually get cashback for the transaction but he still has no freezer. The transaction tracking via quidco proves that he did place an order with shop.com. I'm guessing the main annoyance here would be if you contacted shop.com and they claimed to have no knowledge of the order yet you can prove it via quidco and credit card statements. You don't say what shop.com have said to you when you complained so I'm not sure.
4. As the transaction turned sour he is annoyed that a much hyped company such as quidco would "promote/endorse" another company that has given him very bad service indeed.
5. As well as not receiving his goods he is now receiving spam to the specially created email address which is making this matter worse along with the shop.com asking how they did when they did nothing.

If I've left something out let me know.
I will reply to those points ignoring T&C as you don't seem to be a big fan of them.

1. You heard about quidco from here so it's a natural response to come on here and rant and explain your situation and warn others especially as this place gives such a good rating to quidco

2. The order not arriving is annoying, we'd all be furious at that. As you ordered with shop.com have you contacted them about this matter? What did they say? Are they trying to resolve it? Are they denying all knowledge? If you provide this information we could maybe help you with that.

3 & 4. You have confirmation via quidco tracking the order you placed, they know it and so do you. You want to know why they would have such a site on there and what they will do about it. Quidco is a cashback site you get rewarded from using their site to click to other shops. Quidco is not supplying the goods but they are linking to them. The stats on the site are about tracking orders and payment times, not how satisfied customers are with the shops. It is up to you whether you want to take the advice of people on here or a quidco referral link, that is not a T&C it is free will and common sense.

I used the yellow pages to look up a plumber and got ripped off. I don't phone up the yellow pages complaining, I phone trading standards. Another thing is shop.com may be a great site to buy from you might be the 1 in 10,000 order that goes wrong. Should those 9,999 other customers go without because of one bad experience. I think going through quidco does give you a little leverage over shop.com especially if they are denying knowledge of the order. You haven't told us what shop.com are saying or not saying so it's hard to comment

5. Getting spam is a big annoyance of mine and that is why I do exactly what you do [EMAIL="shop.com@mysillydomainname.co.uk"]shop.com@mysillydomainname.co.uk[/EMAIL] I find it hard to believe that spam email generators would generate this exact one suddenly so I appreciate it and it did most likely come from shop.com and their associates. My point is I do this because I was getting unwanted spam and now I can identify where it comes from. I contact the company ask them to stop which surprisingly works a lot of the time or I just don't check that email address if it doesn't. The point is I created [EMAIL="shop.com@mysillydomainname.com"]shop.com@mysillydomainname.co.uk[/EMAIL] only for the purpose of shopping at the shop so I don't actually need to check that email address until I'm shopping there. I know it is the principle of being sent spam and that's why I normally contact companies about this but other than that I'm not sure what you can do. You've already done the right thing by having an email for it, an email that you don't need so the spam is not coming to you directly. I would take this as an annoying part of life that you've mostly avoided by setting up individual email addresses.

To conclude this thread is ongoing you have warned us about quidco and shop.com so it is out there. Your bad experience can be see by us all.

What I would be interested to hear is what have shop.com said about this? How are they resolving this?
I've had items not turn up but when I've contacted company their customer service and resolution of the problem was so good I continued to use them.

Give more details on what shop.com is not doing to resolve this and you may get better responses how to fix this. My suggestion is contact your credit card company saying you have not received the item.

Obviously this is all just my interpretation

Good luck with it all.

peterbaker

A breath of fresh air at last
Thank you masterkay ... you have summed everything up nicely :T

Job done. I shall now bow out and await developments from quidco, shop.com and tribal uk. My time is money and I won't be using it on trying to contact them any further.

dmg24

masterkay wrote: »

I've read through this thread and I think may have deciphered what the actual major annoyances are for PB.
1. He ordered a freezer via quidco, after a recommendation from here and it turns out to be a bad experience
2. The order never arrived thus he is annoyed that he has paid money and not received the item
3. To add insult to injury the item is tracked via quidco indicating that he will eventually get cashback for the transaction but he still has no freezer. The transaction tracking via quidco proves that he did place an order with shop.com. I'm guessing the main annoyance here would be if you contacted shop.com and they claimed to have no knowledge of the order yet you can prove it via quidco and credit card statements. You don't say what shop.com have said to you when you complained so I'm not sure.
4. As the transaction turned sour he is annoyed that a much hyped company such as quidco would "promote/endorse" another company that has given him very bad service indeed.
5. As well as not receiving his goods he is now receiving spam to the specially created email address which is making this matter worse along with the shop.com asking how they did when they did nothing.

If I've left something out let me know.
I will reply to those points ignoring T&C as you don't seem to be a big fan of them.

1. You heard about quidco from here so it's a natural response to come on here and rant and explain your situation and warn others especially is this place give sucha a good rating to quidco

2. The order not arriving is annoying, we'd all be furious at that. As you ordered with shop.com have you contacted them about this matter? What did they say? Are they trying to resolve it are they denying all knowledge? If you provide this information we could maybe help you with that.

3 & 4. You have confirmation via quidco tracking you placed the order, they know it and so do you. You want to know why they would have such a site on there and what they will do about it. Quidco is a cashback site you get rewarded from using their site to click to other shops. Quidco is not supplying the goods but they are linking to them. The stats on the site are about tracking orders and payment times, not how satisfied customers are with the shops. It is up to you whether you want to take the advice of people on here or a quidco referral link, that is not a T&C it is free will and comment sense.

I used the yellow pages to look up a plumber and got ripped off. I don't phone up the yellow pages complaining, I phone trading standards. Another thing is shop.com may be a great site to buy from you might be the 1 in 10,000 order that goes wrong. Should those 9,999 other customers go without because of one bad experience. I think going through quidco does give you a little leverage over shop.com especially if they are denying knowledge of the order. You haven't told us what shop.com are saying or not saying so it's hard to comment

5. Getting spam is a big annoyance of mine and that is why I do exactly what you do [EMAIL="shop.com@mysillydomainname.co.uk"]shop.com@mysillydomainname.co.uk[/EMAIL] I find it hard to believe that spam email generators would generate this exact one suddenly so I appreciate it and it did most likely come from shop.com and their associates. My point is I do this because I was getting unwanted spam and now I can identify where it comes from. I contact the company ask them to stop which surprisingly works quite a few times or I just don't check that email address if it doesn't. Point being that is I created [EMAIL="shop.com@mysillydomainname.com"]shop.com@mysillydomainname.co.uk[/EMAIL] only for the purpose of shopping at the shop so I don't actually need to check that email address until I'm shopping there. I know it is the principle of being sent spam and that's why I normally contact companies about this but other than that I'm not sure what you can do. You've already done the right thing by having an email for it, an email that you don't need so the spam is not coming to you directly. I would take this as an annoying part of life that you've mostly avoided by setting up individual email addresses.

To conclude this thread is ongoing you have warned up about quidco and shop.com so it is out there you bas experience so everyone else can benefit from this.

What I would be interested to hear is what have shop.com said about this? How are they resolving this?
I've had items not turn up but when I've contacted company their customer service and resolution of the problem was so good I continued to use them.

Give more details on what shop.com is not doing to resolve this and you may get better responses how to fix this. My suggestion is contact your credit card company saying you have not received the item.

Obviously this is all just my interpretation

Good luck with it all.

I think pb has chosen to be selective in his reading of this post.

The points I have highlighted are all particularly well put.

Would pb wish to answer the questions raised?!