Toluna Discussion (merged)

davester

thriftymanc wrote: »

If anyone is bothered, it's the "Stop Campaign" day at Toluna right now... everyone's posting a topic or poll complaining about how rubbish Toluna are, the idea seemingly being to clog the site up with complaints and hope Toluna take more notice than they do to emails etc. I've not done any yet but might do later - might not achieve anything but worth a try I suppose.

How or where did you find this out, I must be missing something about its members chatting somewhere other than in here or the site.

thriftymanc

davester wrote: »

How or where did you find this out, I must be missing something about its members chatting somewhere other than in here or the site.

It's all over Toluna, I went on earlier and there are tons of topics/polls created by the members about it. It's why loads of people have got stop signs as their profile pics apparently.

wavy

The STOP campaign originally started in Italy and has now spread to all countries.
The STOP complaints day was organised today to get Toluna to listen to its members,there are numerous matters we want addressing by Toluna.

Wildside

wavy wrote: »

The STOP campaign originally started in Italy and has now spread to all countries.
The STOP complaints day was organised today to get Toluna to listen to its members,there are numerous matters we want addressing by Toluna.

Great to see so many members from all over the world taking part, well done Wavy on your hard work on topics today as well. :T:T:T:T:T:T

Wildside

Randal wrote: »

Just a point of note for everyone. I’ve been tracking all of the big surveys that I have completed with Toluna, detailing the date completed, the points that were to be awarded and the ID of the Survey. I have got lists of surveys going back to June 10 that I have not received points for, with around 50000 points missing.

I e-mailed them to challenge them about this and they have now come back and said:

‘Unfortunately, according to our database, you do not appear in the list of the participants who took the following surveys ………………….. therefore we kindly ask you to provide us a screenshot from your account where the details regarding this project are displayed so that we may further determine the issue.’

So despite me keeping records, it now appears that I will also need to keep screenshots of the confirmation of survey completion because it appears that they may be having problems with their database tracking.

I have had the exact same 'standard reply' to my emails about survey points not credited :mad:

hannahO_2

thriftymanc wrote: »

If anyone is bothered, it's the "Stop Campaign" day at Toluna right now... everyone's posting a topic or poll complaining about how rubbish Toluna are, the idea seemingly being to clog the site up with complaints and hope Toluna take more notice than they do to emails etc. I've not done any yet but might do later - might not achieve anything but worth a try I suppose.

It's a great idea BUT Toluna already networks with site such as Pureprofile and GMI so if no one did surveys from Toluna invites, Toluna will still get their survey answered via other channel. I don't know if it affects Toluna's income though as they have to payout the third parties rather than giving out their own points.

By the way, anyone received?
Computers Survey ID:1112636-UKLength of the survey:20 minutes Number of points:87,995 Points

garrrrr don't do it BECAUSE You will need to download a programm on to your PC. You won't get credited unless you complete the second part of the survey!

Welcome to the second part of our computer study. This will take only another few minutes to complete.
To help us learn more about computer usage, we would like to collect some information directly from your computer. To do this, you will need to download and run our computer study program. Please rest assured that the program is free from any sort of virus and is downloaded from a secured site. Once the program is running, you may continue working on other things on your computer.

brainwaster

I`ve not been on Toluna for about 2 months, Last time I logged in I have over 80,000 points, I logged in on thursday and my account balance was 0. Where the hell have all my points gone ?, I mailed them but they`ve not replied yet.

davester

hannahO wrote: »

It's a great idea BUT Toluna already networks with site such as Pureprofile and GMI so if no one did surveys from Toluna invites, Toluna will still get their survey answered via other channel. I don't know if it affects Toluna's income though as they have to payout the third parties rather than giving out their own points.

By the way, anyone received?
Computers Survey ID:1112636-UKLength of the survey:20 minutes Number of points:87,995 Points

garrrrr don't do it BECAUSE You will need to download a programm on to your PC. You won't get credited unless you complete the second part of the survey!

Welcome to the second part of our computer study. This will take only another few minutes to complete.
To help us learn more about computer usage, we would like to collect some information directly from your computer. To do this, you will need to download and run our computer study program. Please rest assured that the program is free from any sort of virus and is downloaded from a secured site. Once the program is running, you may continue working on other things on your computer.

Its actually the computer you use at work.
Who is going to risk their job downloading some spyware style program? Not to mention most computer networks if the IT persons done it right wouldn't even let it download in the first place.

davester

brainwaster wrote: »

I`ve not been on Toluna for about 2 months, Last time I logged in I have over 80,000 points, I logged in on thursday and my account balance was 0. Where the hell have all my points gone ?, I mailed them but they`ve not replied yet.

They have a post on their blog about it, they said that points are safe just a glich on the system, or you haven't logged in for a really long time and your points are cancelled. not sure if its 6 months or 1 yr before they delete your points.

Bigun28

The best way I've found to get e-mails answered was to send the same e-mail to many different departments within Toluna. So when you send it through their site, select each option in turn and then send.

I think it kind of pees them off, but it does get you noticed and gets a response.