[DVD] Harry Potter 1-5 Limited Edition Gift Set - £16

Luis-FlightManWithAPlan

Ok so lets look at the situation from what ive read on this board and another HD UK.

* They were mis-priced and a few "slipped" thru the net

* 100 were on offer at the reduced priced,the rest were then cancelled

* A mixture of the two

It seems that the situation hasn't been clearly stated to their staff.

I was told it would be honoured for me and the money has already been taken but no conformation despatch email,while some have had the opposite......bit of a mess really!

Hope they sort it out!!!

fuzzgun19

Looks like that seller on ebay has ended his listing early!

HERE


Probably had his order cancelled too! LOL

kranti

Not sure what is happening with my Harry Potter and Entourage orders. They were with a status of Posted but have gone back to Processing.

I have received one cancellation email but not sure what this relates to. May give them a call tomorrow.

fishfinger

Have emailed them at privacy@play.com and got a confirmation email and ticket number.

fedupconsumer

if some peeps would not mind posting their e-mails they sent to play just to get an idea what to say.

christine119

I got the same email... not happy!

fuzzgun19

This is what I wrote.

Dear Play.com,

I have just received an email communication from you stating a misprice with my recent order, and that you cannot honor my order.

I would like you to explain to me why other orders of this item, at this price (£16) have been honored, and posted. I know this as many of my friends ordered this at the same time as me, and have either had a 'Dispatched' email or have phoned play.com to be told of no problems, and their account has been debited?

When I placed the order for 2 dvd sets, nowhere on the order page was there a notice stating a maximum order, and as you have honored other peoples orders for the same item and price, then you should honor mine.

If it is the case that there is a maximum order amount on the same item, then you should have it Clearly marked on the order page.

I am very angry, as the set was for a gift for my child who really wanted it, and I have been looking for this DVD set at a good price for many weeks.

I feel very dis-heartened with your company now, and am unsure whether I will be ordering from you in the future, as if a customer orders more than one of the same item, they seem to be treated differently to others only ordering one.

I also feel you should now honor my order, or give some sort of compensation as I will now have to look for a similar gift for my disappointed child.

Please advise.

slowen

my harry potter boxset got cancelled by my entourage series 1&2 boxset show as packing currently

Aionic

fuzzgun19 wrote: »

This is what I wrote.

To be honest, I think you're being very silly. It was an obvious misprice and those who got in first and only ordered 1 mostly seem to have got lucky. Most misprices like this get all orders cancelled, so we've been lucky enough already.

fuzzgun19

Aionic wrote: »

To be honest, I think you're being very silly. It was an obvious misprice and those who got in first and only ordered 1 mostly seem to have got lucky. Most misprices like this get all orders cancelled, so we've been lucky enough already.

This was only my second order with play.com, and I did get in first (well one of the first), as I ordered at 8.15pm, and before it got posted on HDUK forum too! :mad::mad: