Barclaycard Online Servicing now closed

macliamog

The problem is that none of us knows whether a problem is unique to us or general. From these replies, I have to surmise it's general and Barclays don't want people using the main banking website just for card servicing and are pushing the mobile app…… over 3 weeks to sort out an access issue smells very fishy.

Boohoo

What I have noticed with the app in past 3 months is when I go to pay the statement I have to input my debit card details every time I want to pay. I am sure I never had to before and online my card details were saved

I know you can use DD but I prefer debit card as I know it's done

Nebulous2

https://forums.moneysavingexpert.com/discussion/comment/82130723#Comment_82130723

Yes, I'm the same. I have a minimum DD setup as a backup, but always pay the full amount by debit card. It has helped in the past when bank accounts have minimum spending requirements to get a bonus, I can use that debit card to add turnover.

In recent months it always asks if I want to use a new debit card, rather than offering a saved one. It can also be tricky once the other bank has approved the transaction to go back to the Barclays app to conclude the transaction. I've sometimes had to go through the approval process twice.

Barclaycard has always been run separately from the bank, and integrating the two on the app has been full of issues.

My card is a longstanding one, transferred from Egg. I always serviced it online, but on getting a switching offer from Barclays I added the credit card to the app as well as the new bank account. That threw the system into disarray and required a branch visit.

I closed the bank account reasonably quickly but kept using the banking app to service my Barclaycard.

macliamog

As an update. I called Barclaycard customer services today…. After the usual unnecessary preamble, I spoke to one of their agents, He had all the details of my issue, plus the fact that I have raised a formal complaint. However, he said there is, as yet, no fix for the issue, but "This has been prioritised to the highest level, the team are working on it and you will be contacted when a fix is available". No timescale. He also commented that I am, indeed, not the only customer in this position.

So, three weeks to fix an access issue, no fix available and no meaningful communication with the customer (I don't count boilerplate macchine responses in this). What a joke.

glocal

I have just called them and they explained that very little changes really. They are withdrawing the separate Barclaycard web page apparently and I was advised to use the generic barclays.co.uk page to log in and access my credit cards. They say some features may not be available initially, but they will be added soon. I have tried to log in that way and failed because they had to update something in my registration, but it should work in 3-4 working days.

Not sure why they caused all this confusion if it was just a case of using a different web address. I think they were trying to make people think they had to use the app.