Abbey cocked up, leaving me with family problems!

loveandlight

Matty999 - I have just come across this thread. A similar thing happened to my brother about 20 years ago when he was with the Abbey. It caused no end of problems between my brother and his wife as it happened over Christmas and his wife thought he had been financially irresponsible and caused the children to sufffer. My brother wrote in to the Abbey for a letter of apology and in the end the Abbey gave him £750.00 as compensation together with a letter of apology which my brother showed his wife.

olly300

matty999 wrote: »

Everyone is avoiding the point that Abbey have made a huge error and made no real attempts to inform him that it was THEIR error, rather than mine, or recompense us both for the time we spent going to branches filling in forms, signing things to get this put right. I wouldnt touch Abbey with a barge pole i really wouldnt.

I suggest you read through the replies to the thread properly.

There are posters who have clearly pointed out that if you and your brother contacted Abbey together the mess would have been sorted out. In fact the second poster on this thread states this.

Unfortunately few companies in this day and age act properly when they make a mistake so it is up to the consumer to make a fuss asap when things go wrong.

And before you have a go at me I've been in a situation where a utility company decided to put my relation's account in my name because I was moving house and in credit. The issue was resolved by us talking on the phone together due to me telephoning them. Me, myself demanding letters that recorded what was discussed in the conversation and only offering us an apology when I threatened to report them to their regulator. At no point before I threatened to report them did they admit it was their error they tried to imply they were employing standard practice.

Doing things together stops the company covering their a**** by hiding behind the Data Protection Act.

If your brother is unable to sort things out like this with you then he clearly has issues with you that no-one can resolve. Some family members are just irrational and you have to live with it.

peter999

olly300 wrote: »

If your brother is unable to sort things out like this [/B]with you then he clearly has issues with you that no-one can resolve. Some family members are just irrational and you have to live with it.

Older family members can be very difficult, have their own families, lives, problems & may never be willing to admit they made a mistake.

Saying you have to "live with it" is too early, as the OP is not happy with the situation & wants the Abbey to clearly say they made the mistake.

All previous efforts have not resolved the situation, so he should keep complaining, to get Abbey to admit in writing they made the mistake.

You would think it was easy to resolve, but that has not happened in this case as it has got out of hand.

He needs to go in hard & give Abbey hell !!
There is no other way.

peter999

KTF

As has been mentioned before, if all parties go into the Abbey branch and they hold its hands up to the error and say sorry, etc.' will that actually make any real difference to the situation?

Will the brother forget all the drama of the past year and pretend everything is back to normal. I really cant see happening after all thats gone on...

matty999

KTF wrote: »

Will the brother forget all the drama of the past year and pretend everything is back to normal. I really cant see happening after all thats gone on...

Thank you for pointing this out, he wont "come with me" anywhere as he wont even speak to me. And the point is, no it probably wont resolve anything as a year is a long time for a sibling to ignore you due to their problem, and why has all this happened? Because Abbey made a mess... And thats it summed up, it may be an issue between me and him now, but there are the initial instigators of this issue due to not owning up to their mistake, just telling him in writing that an account had been opened in his details by me, and again, im sure this contravenes the data protection act too, another thing i might just throw at them. Its a big mess, and no things probably wont ever go back to normal, but im certainly not going to lie back and let Abbey get away with their error, and their lack of forthcoming in owning up.

RayWolfe

matty999 wrote: »

However my brother then got a letter through saying i had opened an account, which had subsequently been opened in his name and apologising

Your first post quoted above says that Abbey did the right thing.
But you want compensation from them because of your brothers irrationality. Why?

matty999

RayWolfe wrote: »

Your first post quoted above says that Abbey did the right thing.
But you want compensation from them because of your brothers irrationality. Why?

They never said it was their mistake, they only said in the letter an account had been opened in his name, which was initiated by myself, and saying sorry. They never said they made any error, just a letter pointing out what had happened. Thats why.

paulboy83

If they apologised in the letter as you said then that is them admitting error.

If this isnt satisfactory you need to follow Abbeys complaints procedure, I even looked it up for you!
http://www.abbey.com/csgs/Satellite?c=GSInformacion&cid=564085054880064&pagename=Abbey%2FGSInformacion%2FGS_DetallePie

Send them a letter and let us know how you get on!

olly300

peter999 wrote: »

Older family members can be very difficult, have their own families, lives, problems & may never be willing to admit they made a mistake.

It's nothing to do with whether the person is older or younger it's to do with their personality and often how hard done by they feel in the family.

peter999 wrote: »

Saying you have to "live with it" is too early, as the OP is not happy with the situation & wants the Abbey to clearly say they made the mistake.

I was actually making the point that the OP was going to have to live with his brother irrationality and needs to take his own steps to live round it.

peter999 wrote: »

All previous efforts have not resolved the situation, so he should keep complaining, to get Abbey to admit in writing they made the mistake.

He can make Abbey do this but will it really sort the sibling relationship out for the long term?

Personally I think not, and from my own experience of irrational family members they soon get caught behaving irrationally to more than one person in the family.

peter999

Involving a solicitor, a few solicitor's letters, should get the Abbey to take this matter seriously.

A small cost compared to his relationship with his brother & family.

peter999