Abbey cocked up, leaving me with family problems!

matty999

YorkshireBoy wrote: »

That's a very irrational statement!

Its true, basically what everyone on here has said is, let them get away with it by sending a letter. Well they already did that.

This isnt a few quid paid wrongly, it isnt a direct debit cancelled by accident, its a huge mistake and error by the bank, and by the sounds of it, every single one of you would let it go with accepting, a letter.

My point is im not willing or going to accept a "letter". I never even got an apology. They are a joke!

YorkshireBoy

matty999 wrote: »

...they caused this situation and should be liable for the problems arising for it, to a degree.

I agree, but I asked you a couple of questions earlier but you seem more content with 'rounding' on the people who are trying to help you.

I'll ask you again...HAVE YOU MADE AN OFFICIAL COMPLAINT?

Here's another one...would a £500 compensation payment (for your distress) help? Especially if you passed it straight to your brother with an official letter from Abbey (again) accepting responsibilty and apologising for any distress caused?

matty999

YorkshireBoy wrote: »

I agree, but I asked you a couple of questions earlier but you seem more content with 'rounding' on the people who are trying to help you.

I'll ask you again...HAVE YOU MADE AN OFFICIAL COMPLAINT?

Here's another one...would a £500 compensation payment (for your distress) help? Especially if you passed it straight to your brother with an official letter from Abbey (again) accepting responsibilty and apologising for any distress caused?

Sorry just works me up when i keep hearing its not Abbeys fault, when it clearly is. Yes i hand delivered two letters to the branch, when i got no response i then wrote to head office, and got an acknowledgement and no response since then, 6 months on.

To be honest i was fully intending on, anything i won giving straight to my brother and with another letter from them stating that the compensation payment was because it was their problem. I thought this may make him see sense that it isnt my doing.

All i want is to be able to see my nephew again and be invited to family parties etc, to be honest there is irrecoverable problems in that there are rumours going around etc, still to this date. But nothing can be done about them now, and that certainly isnt Abbeys fault, its his which i am angry about. But the intial fault etc is abbeys and isnt acceptable.

looby-loo_2

My step father shares an unusual name and initials with another customer at his bank. Quite frequently cheques are paid into the wrong account. He rings up (and I suppose the other bloke does too) and they sort it out. Yes, of course it shouldn't happen, the bank should look at acc numbers/addresses etc but mistakes do happen. They sort it and he moves on with his life. He does not expect financial reward every time.

MrSafeGaz

I am certainly no fan of Abbey having just closed down my current account with them but I can't see you getting anything out of them for this. They made an error, they recognised that they made an error and then they communicated this error to the parties involved.

You say you and your brother were close before this? Either that is not quite the case or your brother is one of the most unreasonable people I have heard of. Honestly, if that is the situation it is completely ridiculous. The issue lies with you and your brother and I believe anybody with an unbiased opinion on the matter will say something similar.

YorkshireBoy

matty999 wrote: »

...i hand delivered two letters to the branch, when i got no response i then wrote to head office, and got an acknowledgement and no response since then, 6 months on.

You say you got "no response since then", yet Abbey have written to your brother. Was this before your letters to them or after?

The problem here may be that you didn't use the official complaints procedure. Had you done so, you could, by now (after 8 weeks), have gone to the Financial Ombudsman Service.

I seem to remember a thread on here a couple of years ago where a couple were separating and the bank inadvertently passed personal information about one of the accounts to the other party. The compensation paid out ran into £100's, possibly because the bank in question didn't want it to go to the FOS/Information Commissioner.

svmitche

matty999 wrote: »

Its true, basically what everyone on here has said is, let them get away with it by sending a letter. Well they already did that.

This isnt a few quid paid wrongly, it isnt a direct debit cancelled by accident, its a huge mistake and error by the bank, and by the sounds of it, every single one of you would let it go with accepting, a letter.

My point is im not willing or going to accept a "letter". I never even got an apology. They are a joke!

Yes, Abbey was totally in the wrong and made a mistake, but I don't think you will actually get anything by pursuing it. As far as they will be concerned they have made attempts to rectify the problem and apologise and, even though you did initially pursue the matter, and you say it's now a year later - they are unlikely to take you seriously after this amount of time.

The only thing you can do is try to run through their complaints procedure to the letter, then take it to the FOS and see how you get on. However it is unlikely that you will see any response in the form of compensation - the most you might be able to hope for is that if you keep all your evidence you can let your brother have it to try and prove your good intentions and their mistake.

Sorry not to be more positive.

RayWolfe

And financial compensation is going to give you ... ?
It won't enable you to access your nephews, will it? The only person being daft in this situation is your brother (there must be more to this than we can possibly know about).
Seems to me like a good scheme to set up to scam the bank, my brother and I could do the same.
This is intended to make you pull yourself together from someone who hates Abbey and has vowed never to do business with them again.
Because we don't agree with you does not make us bankers!

bengal-stripe

Is it only cynical me, who has some doubt about the actualité of the whole story?

dunstonh

There is no compensation paid in financial services. There is financial redress to put you back in the position you were financially before you suffered a loss due to bad advice or error. Then there are goodwill gestures of anything from £10 to £500.

What losses have you suffered? None.

Did you ask for a letter from Abbey confirming the error? This seems like the easiest solution and something they would have had no problem issuing. Problem now is that there may no longer be a record of the error if it was corrected at the time and no complaint made.

The FOS accept errors occur but will not grant redress payments unless they feel the company has not treated your fairly in your complaint.

To give you an example, I had someone come to me who had a pension where the statements each year showed a value. When it came to taking the pension, it turned out the value was 10 times higher than it should have been. The person had retired on that basis and moved house. With the revised figures they couldnt afford to be retired and keep the house. They had to equity release and the husbands health suffered with the stress and he was dead within 12 months. The pension provider apologised for the error but offered nothing beyond that. The complaint went to the FOS and agreed that an error had occured and instructed the provider to pay a couple of hundred pounds redress.

So, you are not dead, you have suffered no financial loss and the actions of your brother are not normal and not the fault of the Abbey. So, how much do you expect? £25 maybe